Customer Service Representative
Resume:
Curtis Steverson, Jr.
Chicago, IL 60609
*********@*********.***
CAREER SUMMARY
I am an accomplished and successful customer service and data entry professional with broad-based experience in
serving everyday customers to provide the necessary service needed. My track record of expertise includes working in
an investment company, assisting with customers in choosing a healthcare plan, providing cash loans for a payday loan
store, and processing orders for shipment at a mid-sized warehouse. I have a reputation for rapidly adapting to new
techniques, processes, and procedures.
PROFESSIONAL EXPERIENCE
Transportation Clerk, Staffmark, Rosemont, IL, 2010
• Made payments of freight bills from different shipping carriers electronically in an office setting
• Created an order in which to make payments to create coherency
• Printed daily EDI Reports for supervisor to check for errors in certain freight orders
• Completed a daily batch run report for bills entered into SMS system
Data Entry Clerk, Staffmark, Rosemont, IL, 2009
• Labeled orders from printer correctly and in a timely manner for pickup from shipping companies
• Sorted orders effectively in correspondence to delivery companies such as UPS, FedEx, Conway, etc.
• Answered phone calls professionally in an office atmosphere to gather important messages to window clerks
• Gathered paperwork in an efficient manner complete to successfully complete orders when needed
Customer Service Representative, Computershare Investor Services, Chicago, IL, 2009
• Conducted outbound calls to current shareholders of the company in receiving proxy vote
Used integrated computer system to gather information from shareholder
Spoke with shareholders in a professional and effective manner
Customer Service Representative, Vangent, Inc., Chicago, IL, 2008
Provided callers with assistance in setting home visits for healthcare plan
Answered calls with accurate verbal courtesy in a call center setting
Assisted customers with questions concerning healthcare & Medicare
Rewarded with quality monitoring call certificates
Customer Service Representative, PLS Loan Store, Chicago, IL, 2008
Assisted customers in explaining contract upon issuing short-term cash loans
Created files for each customer with important paperwork
Conducted courtesy calls to inform customers of due payments
Verified important information, such as employment status, for approval of loans
EDUCATION
Bachelor of Arts in Journalism, May 2008
Northern Illinois University
ACTIVITIES
Public Relations Chair, SINBA (Students in the Northern Broadcasters’ Association), Northern
Illinois University, DeKalb, IL, 2006-2007
Created flyers to advertise events that SINBA hosted such as fundraisers and Journalism Night
Encouraged students to become members of SINBA through organizational fairs
Historian, NAACP Chapter 3872, Northern Illinois University, DeKalb, IL, 2006-2007
Assisted with other executive board members in program development and coordination
Documented events through scrapbook and photographed for archives
Fundraising Chair, NAACP Chapter 3872, Northern Illinois University, DeKalb, IL, 2005-2006
Conducted fundraising activities such as bake sales, candy sales, and raffles throughout campus
Raised money for important causes such as HIV/AIDS and the organization itself
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