Project Manager Management

"Results Oriented - Sr Technical Program/Project Manager"

. Sr. Program/Project Manager with 10+ years experience managing

software development and IT related projects and program using

various methodologies i.e. Waterfall, Agile & Microsoft Solutions

Framework to name a few

. Results Oriented - Drive for Results to deliver quality oriented

projects within scope, on-time and within budget utilizing industry

best practices

. Strong Leadership Skills - Ability to hire, develop and lead

successful cross-functional teams

. Experience within several disciplines of IT including Enterprise

Architecture, Software Development, Application Support, Data

Centers, Account Management, Vendor Management and contract

negotiations

. Relationship management expertise - emphasis on identifying

customer needs and solution level soft selling

. Ability to communicate IT concepts to a non-technical audience at

all levels of management

. Certified PMI Project Management Professional, PMP

Professional Experience

AMD (Applied Micro Devices) - innovative technology company dedicated to

delivering the next generation of computing and graphics solutions. 3/2010

- Present

Sr. Program/Project Manager - Enterprise Data Warehouse, Finance &

Engineering Business Segments.

. Manage data warehouse and finance software development program

implementing business intelligence and analytics at AMD. Track

program health using a balanced scorecard approach to message status

to the IT/Business Senior Leadership team. Use root cause trend

analysis to track risks and issues to identify process improvements.

Monitor project level metrics, risk & change management processes to

aide in a keeping project on track and meeting program objectives.

. Develop staffing plan and quarterly budget forecasts. Track and

report on forecasted program costs versus actual spend to provide

executive management with visibility into the vertical portfolio

financial position quarter to date.

. Oversee 5 Project Managers and mentor them on utilization of a hybrid

Waterfall/Agile (scrum) project management methodology to manage

software development project management lifecycle.

. Tightly manage scope and deliverables implementing change management

procedures to negotiate with stakeholders on the budget impacts to

establish the acceptable trade-offs to scope, timeline and cost to

move the project forward.

Surgient, Inc - Privately Held Virtualized Software Development Company

(Austin, TX)

Professional Services - Managing Consultant (Sr. Technical Project Manager)

11/2007- 3/2010

Global Sr. Services Project/Program Manager for a successful cutting edge

virtualization software development startup company in Austin TX.

Surgient's virtualized software solutions are designed to meet workflow

needs to schedule training classes, sales demos, and QC environments via a

web-browser for on-demand delivery to the end-user.

Role Highlights:

. Professional Services Sr. Program/Project Manager working directly

with global Fortune 50, 100 & 500 customers to implement enterprise

level on-site virtualized software solutions using a service delivery

management methodology.

. Managed multiple service delivery projects within a global enablement

program. Developed scope docs, Statement of Work, project schedules

(using MS Project) to establish program/project deliverables,

dependencies and milestone timelines. Conducted on-site customer kick-

off meetings. Tracked and conducted weekly customer meetings to track

program status, risks and issues to formulate risk mitigation plans

early on to keep the project on track with the delivery of agreed pm

scope by the requested milestone dates.

. Established customer success criteria and collaborated with the

customer to develop needs, features and use cases to drive out solid

requirements for the solution.

. Tracked project expenditures, services rendered for monthly invoicing,

and change management requests based on agreed on scope changes.

. NetSuite project module tool utilization, WebEx meetings & Visual Safe

Source utilized to manage project artifacts and code versions.

. Performed Client Relationship Management role for top Fortune 50

companies such as IBM, Intel, Dell, HP, Primavera, SAP, Computer

Associates

. Managed internal .net development team to produce custom code to

deliver customer specific solutions. Managed the SDLC utilizing an

agile project management methodology to deliver on-time and within

budget.

. 25% travel to customer locations

Dell, Inc - Global OEM Hardware Manufacturer (Austin, TX)

Sr. Project Manager - Global Enterprise Business Intelligence (EBI) 11/06 -

11/07

Career advancement opportunity with a Fortune 50 company managing projects

in the IT global data warehouse space.

. Provided overall technical and/or administrative direction for

services and financial projects in the Dell IT Data Warehouse &

Business Intelligence reporting space to ensure timely and cost

effective accomplishments of business segment projects working cross

functionally with project stakeholders.

. Managed Complex Data Warehouse/Business Intelligence projects

requiring interlocks with multiple internal global cross-functional

business segments and shared services IT support organizations as well

as managing day-to-day development activities with the development

team. Made complex decisions that were recognized as authoritative

working collaboratively with the Global PMO.

. Provided full management over all technical and business aspects of

assigned projects. Interfaced with Business Objects, SAS Analytics &

Oracle Financial systems (Hyperion) and internal financial system

owners responsible for the General Ledger.

. Developed a high level strategic action plan to establish a data

governance model at Dell. Partnered with top industry professionals

in the data governance field on this initiative.

. Collaboratively worked with technical project team to review Business

Requirements, develop use cases, create work process flows and develop

the business requirements traceability matrix for phase exit reviews.

. Managed on-site consulting resources to obtain the agreed on services

established in the statement of work to track SOW deliverables.

. Utilized Microsoft Solutions Framework and other iterative project

management methodologies. Applied Scrum & Agile project management

techniques to track, manage work and report on the status of the

project

. Toolsets included Niku/Clarity, MS Project, Requirements Pro,

Traceability Matrices, SharePoint, and Portfolio/Project Change

Request processes.

Palmetto GBA, Inc. - Subsidiary of BlueCross BlueShield of SC nation's

largest Medicare Claims processor - (Columbia, SC)

Director - Government Program Management & Planning 8/05 - 11/06

Developed a PMO office for the 1-800-Medicare Help Line for a government

program for the Centers for Medicare and Medicaid Services (CMS) awarded to

Palmetto GBA. Managed the Contract Statement of Work i.e. scheduling and

tracking of deliverables, resource management, change management and risk

plan development (use MS Project 2003 for scheduling). This position

provided insight into government program management, call centers and

business intelligence reporting. My leadership skills, professionalism and

knowledge of project management gave me the background to take on this

opportunity to develop a PMO/project management team and implement the

necessary tools & business processes to meet the program requirements.

. Tracked & reported on overall the health of a $50 million dollar

government program collaboratively with Booz Allen Hamilton (BAH)

consulting group. Responsible for full program budgeting & monthly

operational expenses tracking and reconciliation.

. Established ISO 9001 standards for all program departmental processes

to achieve quality system standards for certification purposes.

Tracked call center (KPI's) key performance indicators producing data

warehouse (teradata backend) reports utilizing Cognos reporting tools

to facilitate the development of industry standard, best in class call

center work force management processes & procedures to achieve program

metrics.

. Hired and trained project management staff

. Developed & coordinated a communication plan for cross-functional

departments i.e. call center operations, learning and development,

national training, technical support groups and CMS.

. Traveled to Centers for Medicare & Medicaid Services Program for

regular meetings in Baltimore, Maryland.

TekSystems, Inc - Technology Execution, IT and Communications Staffing

Services

(Charlotte, NC)

IT Technology Consultant - Service Delivery Technical Project Manager

Bank of America - Wealth Investments Management I/S 3/05 - 8/05

The Bank of America had recently acquired Fleet Bank and were transitioning

these high availability applications into the Bank of America datacenters.

This project required review of the Siebel CRM infrastructure, application

versions, architecture, API's and product features to upgrade and provide

configuration management to address the application security requirements

imposed by the Bank of Americas data

. Successfully managed a large intrastate infrastructure/Siebel

application project transitioning high-end CRM systems into the Bank

of America data centers. Coordinated cross-functional efforts with

the business and IT to lead a diverse, geographically dispersed

technical project team. Managed work activities and hand offs across

multiple IT areas i.e. data center operations, desktop support,

database architects, network security and Siebel development groups to

coordinate parallel activities to relocate the infrastructure while

upgrading the application to the latest version of the application.

Tracked monthly actual versus budged project costs and produced an

explanatory variance report for senior management.

. Migrated Wealth Investment Siebel CRM Investment Siebel 6.3.0.3 & 7.5

CRM application environment into the Bank of America data centers in

parallel with developing and upgrading the application with the

requested application enhancements while maintaining the customer

application uptime SLA's.

. Utilized tools such as Niku, MS Project, MS Office Suite (excel, word,

powerpoint, visio)

Veritude, Inc. - Veritude provides strategic human resources, a Fidelity

Investments Company

(Boston, MA)

Project Manager II - TEDS, Inc (web-based ISV) 11/04 - 3/05

Learning Management System (LMS) web-based software development

This position presented me with the opportunity to work with Fidelity

Investment's technical team and project managers at this newly acquired

Learning Management System's hosted software company i.e. TEDS, to perform

a cost/benefit analysis to re-architecting the infrastructure for

scalability and high availability. e the application to J2EE utilizing

India offshore developers to complete the work. I assisted with installing

MS Project Manager and engineering the business processes to transition the

company to a project based methodology. I managed several J2EE application

development feature enhancement projects executed for the Bank of America.

The project team included management of offshore India development team

members. I was instrumental of a PMO at the company.

. Conducted technical feasibility and planning meetings to identify the

architecture necessary to attain high availability, scalability,

optimal performance & redundancy of the Bank of America hosted

application services.

. Assisted with identifying PMO processes and procedures to implement a

PMO based project management methodology and MS Project Server

application for tracking project work

. Managed offshore development resources

. Utilized an agile project management approach to manage software

development lifecycle

Blue Cross Blue Shield of South Carolina - Leading managed care insurer for

government claims, processing Medicare and Tricare division (Columbia, SC)

Director - I/T Technical Operations - PMP 3/98-10/04

Directed a team of managers & support staff spanning a 5 state region

responsible for the IT infrastructure servers, web development, desktop,

network and telecom support,

Led large-scale technical initiatives required to transition the

organization's IT landscape from mainframe to client/server based

technologies. Planned, staffed and implemented enterprise wide software

solutions such as Microsoft Active Directory, Microsoft SMS, VMWare

virtualization platform, Web-based applications Insurance Claims software,

datacenter network upgrades and telecom technology refreshes, enterprise

life-cycle asset management system, distributed end user computing (desktop

and laptop) solutions and security-based applications and tools to meet

government contract security requirements. Successfully implemented many

new technology solutions to improve processes, performance and reduce

overall l support and operations costs.

. Promoted several times due to my willingness to take on new

responsibility and ability to deliver results

. Received awards from my customers for my team's ability to organize

and successfully implement new technology solutions with minimal

disruption to the end users

. Collaborated to build the first IT PMO within BCBS of SC

. Managed Vendor contracts & evaluated new technology solutions to

recommend for implementation

. Established Best Practices, Service Level Agreements and KPI's to

measure service levels

. Implemented enterprise software solutions and stood up new IT

operations due to mergers & acquisitions

. Directed IT server operations, technical Support (call center, 1st,

2nd & 3rd level support) & services delivery (worked with external

customers to deliver claims management software implementations)

. Instrumental in the development and implementation of data governance

policy within BCBS of SC to meet the various data security standards

imposed by government audit standards such as the SAS70 and HIPAA

compliance acts. Performed the role of liaison between the auditors,

IT management and the business to identify and implement necessary

policies and procedures to meet compliance standards.

Getronics - Provider of contract technical staff for government engagements

- Billerica, MA

Microcomputer Specialist 3/97-3/98

I relocated for the opportunity to perform my first full-time technology

position in a lead desk side and server support role for a marketing

segment of a natural gas company.

. Served as a Joint Application Development (JAD) team member to

contribute to e-based corporate client/server application development.

. Personally built images, configured, installed and maintained 150 new

desktop and laptop PCs, network printers, Novell file and print

servers for the Marketing and software development group.

Moretti Consulting Services - Phoenix, AZ

Information Technology Consultant (Freelance) 12/95 - 12/96

The position at American Express sparked my interest in the IT field

leading me to start a part-time moonlighting business to expand my IT

knowledge and utilize my new skill set. These projects were my segway to

transition to a full-time technology role.

. Compiled marketing plans, produced market research reports, and

authored business plans, technical RFIs, RFPs, bid proposals and SOWs

for local businesses and state agencies.

. Worked with small business owners to develop business requirements

doc, process workflow analysis and use cases for identifying selection

criteria for purchase of COTS software to meet their business needs.

. Evaluated, proposed and installed hardware and software upgrades and

peer-to-peer networks for small businesses.

American Express - Worldwide diversified financial services company

(Phoenix, AZ)

Technical Documentation Specialist II - 9/94 - 5/96

(EDI Software Development - Merchant Division)

Hired to conceptualize and design sales materials for the National AMEX

Merchant Sales team. This was my first position with exposure to software

features/functionalities and IT processes.

. Contributed to developing multi-media demonstrations for new

proprietary PC software solutions

. Performed backup EDI software tester role

. Learned Novell account administration to serve as a backup for our

area when the Novell network administrator when he was out of the

office

Education

BS, Marketing, 1989

University of the Ozarks, Clarksville, AR

AA, Business Administration, 1987

West-Ark Community College, Fort Smith AR

Professional Memberships

Austin PMI Chapter

Professional Development

. 2010 Women in Solar - Continuing Education Course - Austin Community

College

. 2010 Business Analyst Continuing Education Course - Austin Community

College

. International Business Seminar - Interfaced with multiple Fortune 500

management teams in five European countries represented by Belgium,

France, Germany, Switzerland and Holland.

. Senior Management Professional Development Curriculum, Blue Cross Blue

Shield of SC

. Computer Programming Design and Logic - Midlands Technical College

. Cost Accounting Seminar (CAS) Accounting Principles - Baltimore, MD

. 2007 PMI Congress in Atlanta - Client Relationship Management Certificate

. 2007 Lean Six Sigma Training - Dell Learning Center

. 2007 SAS BI Enterprise Data Miner & Text miner Seminar - Dell Learning

Center

Certifications

. PMI, Project Management Certificate (9 month course), Furman University,

Greenville, SC, 2001

. Process Management Certificate, University of North Carolina, Charlotte,

NC, 2003 - Six Sigma Certificate program

. Project Management Institute - P.M.P. certified - #319926

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