Manager Customer Service
Resume:
OBREY KENNETH RIVERS JR.,
**** ******* ***, ************, **. 46224-1011
*********@***.***
PROFESSIONAL PROFILE
Proven IT professional with 30 plus years experience in technology,
management, customer service, training and presentation.
TRAINING AND EDUCATION
TechSkills, Indianapolis, IN
On track to obtain MCSA, MCSE
Merrill Lynch
Dimensional Management Training, Budgeting & Planning, Interpersonal
Relationship, Managing Conflict, Quality Team Training and many others
IBM Training
Certified on AS400 as an Operator and Technician
OS400/CL, RPG II, COBOL, Data Center Planning and Management
DeVry Institute of Technology, Chicago, IL, 1973 to 1976
Completed course as an Electronics Technician
QUALIFICATIONS
Technical Skills
A+ Certified
Net + Certified
MCP Certified
20. years technical support
Data Processing Supervisor /Management
Installation and management of networks
Performed network backups
Processing of national and international trade data
Troubleshooting electronic devices
Installation, wiring, repair and maintenance of hardware
Software installation
Understand, read and interpret schematics and blueprints
Software/Hardware
Microsoft OS: Windows 95, 98, 2000, NT, XP, Vista and Server 2003
Microsoft programs: Word, Access, Excel, Outlook and PowerPoint
Personal Computers
AS 400 (Legacy)
Tall grass
Monarch
Novell
Tandem Non-stop 11
Management Skills
30 plus years supervision and management experience
20 years project management experience
Management of large group of employees
Managed retail store operations
Regional retail management managing 5 stores
Budgeting, payroll and scheduling
Interviewing, training, hiring and termination
EXPERIENCE
Cloud Blue / Robert Half Technology, Indianapolis, In.
August 2010- Present
Deployment Tech
Family Dollar Store Inc., Charlotte, NC. 28201-1017
May 2006 - August 2006
Store Manager
Cash Tyme, Inc., New Albany IN 47150
November 2004 - October 2005
Zone Manager
Wal-Mart Stores Inc., Bentonville AR 72716
January 2003 - May 2004
Assistant Store Manager
Peregrine Financial Group Inc., Chicago, IL 60606
October 1999 - September 2001
Back Office Support/Backup Computer Operator
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