Customer Service Management

Location:

Posted:

September 24, 2010

KRISTY L. NOTESTINE

Austin, TX 78704-4235 **********@***.***

EXPERIENCE HIGHLIGHTS

MANAGEMENT AND SUPERVISION

• Oversaw all procedures in professor’s office, including examination configuration and

inspection of course material to ensure precision

• Mediated staff disputes

• Handled appointment scheduling for students with inquires regarding lecture topics

ADMINISTRATIVE SUPPORT

• Performed discreet secretarial and reception services for a university health center

• Filed student health charts

• Registered students for healthcare appointments

CUSTOMER SERVICE

• Exceeded expected number of customer registrations for company credit accounts offered

by a well-known department store

• Company received customer compliments for satisfaction of my helpfulness and sense of

professionalism

EDUCATION

• Master of Arts in Sociology in progress; Focus on Industrial and Labor Relations

Indiana University of Pennsylvania (IUP)

Alpha Kappa Delta International Sociology Honor Society

• Bachelor of Arts Degree in Psychology; Minor in Sociology, IUP, 2006

SKILLS

• Close attention to details and ability to multi-task enables me to avoid inaccuracies while

performing a diverse array of job functions

• Proficient desk management and prioritization skills enable me to perform well in fast-

paced work environments

• Goal-oriented and driven to solve problems, overcome obstacles and ultimately exceed

objectives