Customer Service Sales

JULIET ORTEGA CUENCO

**** **** ***** **** ****, Austin TX 78741

Tel. No. 512-***-****

*************@*******.***

Objective

Seeking a position within an Austin company that provides opportunity for both advancement and

personal growth; an atmosphere that is challenging; yet success is achievable

Education

B.S. in Business Administration Major in Management

University of the East – Manila, Philippines

Course Work

Ground Security Certification

Train the Trainer Certification

Work Attitudes, Values and Effectiveness Seminar

Speech power Seminar

Personal Mgt. & Professional Development Seminar

Business Letter Writing

Fire Prevention and Suppression Training

Summary of Qualification

Knowledgeable in Microsoft Office, Sabre, Shares and Pegasus software. Ability to multitask and

meet deadlines in a demanding work environment with great emphasis to accurate details. Outstanding

skills in customer service with excellent interpersonal skills and ability to work well with others. Skill-

sets in aviation, materials management, marketing, accounting and administrative reporting.

Employment History

Frontier Airlines - Austin, Texas -Customer Service Agent/Trainer- (February2004 – Present)

Engaged in daily airline ground operations including ticketing, passenger check-in, baggage handling

and sorting, and departure gate management. Arrange passengers travel requirements and options

during flight cancellations and irregular operations. Areas of expertise included both domestic and

international travel requirements, airport and airline ground security, FAA/TSA rules and regulations

and sales reporting. Assist in the training requirements of the newly hired team members.

Omni Hotel - Austin, Texas - Front Desk Agent- (January 2003 - February 2004)

Holiday Inn Express – Sunset Valley, Texas – Part time Front Desk Agent (September 2003 –

May 2004)

Frontline Guest Service Agent engaged in hotel daily operation. Managed guest’s service and

provided excellent customer service. Coordinated any needed maintenance, daily cash register

reconciliation and managed multi phone lines for guests and employees.

Charter Chemical & Coating Corp. Pasig, Philippines

Coordinator, Office of the Vice President for Operations (July 2000- May 2002)

Provided administrative duties for the VP Operations. Collected and analyzed data for market research

from both weekly and monthly Marketing Manager’s meetings and Departmental Coordination

meetings. Responsible for scheduling training classes and preparing for seminars and conferences.

Projected yearly allotment of promotional giveaways. Assisted in the company's marketing strategy

through sponsorships, exhibits and advertisements. Provided support to the Marketing Managers with

maintenance/customer service/sales support and administration of accounts including monitoring open

orders.

Flexopak International Corp. Pasig, Philippines

Import & Export Coordinator (July 1998 - July 2000)

Responsible for importing raw materials and machine spare parts for product manufacturing use from

sourcing, placing orders, payment, tracking, delivery and inventory. Managed commercial accounts

with Banks and Custom Brokers. Prepared documents for payment of imported goods through Letter

of Credit and/or Telegraphic Transfer of funds. Coordinated shipment schedules with brokers and

suppliers for arrival and delivery of high volumes.

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