Sales Manager
Resume:
RAYNALD TOUCHETTE
Winter Garden, FL 34787
******@*******.***
SUMMARY
Experienced, dynamic and bottom line oriented professional offering outstanding qualifications in all
aspects of retail management. A leader with passion and dedication to mentoring and coaching staff to
success; ability to thrive in an entrepreneurial environment while driving creative, out-of-the-box
thinking. Qualified and competent professional recognized to completing projects on time and under
budget. Motivated manager with solid leadership skills, able to objectively analyze and resolve
challenges. Creative, detail-oriented and highly dependable, works effectively under stress and /or high
pressure situations.
EXPERIENCE
Area Manager, Sea World of Florida (2000 – Present)
• Develop, communicate and implement plans to maximize sales to meet or exceed goals and
objectives throughout the store and develop strategies to impact deficient sales areas.
• Achieved sales of $8+ million.
• Applying predetermine metrics to drive sales, measure performance and make sound business
decisions within the store. Continuously the highest sales volume and per capita in the park.
• Control shrink, expenses and payroll while ensuring sales floor is adequately stocked and
merchandise is properly displayed. Ensure adherence to pricing policies on merchandise as
well as execution of all visual merchandising programs, implementing floor moves,
merchandising and display maintenance.
• Provide each customer with exceptional service by promoting a friendly environment which
includes, greeting and acknowledging every customer, maintaining outstanding standards and
solid product knowledge.
• Direct staff of over 60 employees, plan and execute all employees, leads and supervisors
training, mentoring, coaching, PDPs, PIPs and annual performance appraisals.
• Duty Manager twice weekly representing the Merchandise Department and overseeing
operations of 26 retail locations with 400+ employees.
• Select sales associates; train, motivate and develop staff to reach their fullest potential and
maximize business opportunities. Foster an open and honest team environment, receive and
disseminate direction, ideas and changes to all store levels and appropriate business partners
while continually evaluating and reacting to performance issues. Succeeded in helping
promote employees to higher positions.
• Oversee training of new Leads and Supervisors.
• Assure compliance with all policies and procedures through regular store management
meetings and store walkthroughs.
• Address challenges, issues and opportunities in a direct, timely and constructive manner
partnering with Human Resources.
• Thorough knowledge of processing information and merchandise via a computer and POS
register system and proficient in reading, writing, analyzing and interpreting business reports.
Store Manager, Paper Factory (1999 - 2000)
• Achieved sales that generated $1+ million a year.
• Coordinated and maintained a professional team through daily training and development.
• Established and improved a poorly performing store and increased sales by 40%.
• Exceeded revenue budget and maintained variable expenses at or below budget, including
payroll.
Store Manager, Universal Studios (1998 – 1999)
• Generated $2+ million in revenue for area.
• Instrumental in the opening of the new Islands of Adventure Park.
• Operated area with 4 retail stores and a staff of 40 employees.
• Formulated and evaluated all employees training and development.
• Maintained budget revenue and exceeded daily per cap .
• Negotiated and partnered with vendor to introduced 5 new items that contributed to
increasing sales in area.
COMPUTER SKILLS
Microsoft Office, Word 2007, Excel, PowerPoint and Kronos. Inventory/Retail Systems (Retail Ideas,
MMS, Merlin, JDA).
EDUCATION
M.A. Psychology, United States International University, San Diego, California
B.A. Psychology, Laval University, Quebec, Canada
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