Manager Management

Maria Bustos

**** ***** ****** ****** * Milpitas, CA 95035 * Phone: 408-***-**** *

*********@*****.***

SUMMARY OF CAPABILITIES

. Self-starter with ability to perform in a dynamic, multi-task and

project oriented environment

. Strong coordination and organization skills

. Highly professional and ethical - act with tact, discretion and

confidentiality

. Team player, creative, resourceful and thorough in managing projects

from start to finish

. Interact and communicate successfully with a wide variety of people,

including senior management, vendors, facilities and support staff

. Strong team leader with experience providing training and mentoring

. Fluent speaker of English and Spanish

. Contract / SOW Negotiations / Creations of RFPs (via SAP)

. Excellent computer skills: MS Office, Excel, Word, Access,

PowerPoint, Outlook, Lotus, File Maker PRO, and Macintosh OS, PC

(Windows 95, 98, NT, 2000), Solaris and Frictionless (SAP)

. Contract administration, contract review and interpretation for large

IT Service Agreement (includes Outsourcing, Professional Services,

Consulting Services, Staff Augmentation, Managed Project and Managed

Service)

. Statements of Work and project change requests against Service

Agreement obligations

. Prepare contract document for signature and complete signature process

including follow up on responses to contract signoff requests

Carrodin / aap3, Inc.

11/09 - Present

Contracts Lead - Sourcing Operations Center (SOC) on-site @ Cisco Systems,

Inc.

. Oversight of the development and administration of contract agreements

/ Statements of Work (SOWs) for Cisco Sourcing Operations Center (SOC)

Program, IT projects utilizing outside service providers.

. Responsible for the delivery of quality Statements of Work; including

governance of Statement of Work (SOW) development activities,

producing cost savings / avoidance through negotiation of terms,

competitive bidding, strategic supplier management, and facilitating

change management for Cisco Vendor Management Services (VMS) and

Procurement.

. Collaborate with the Cisco PM to clearly define the project

requirements, identify qualified suppliers, assist with developing

SOWs that are suitable for competitive bidding, and conduct the bid

event

. Supplier relationship management, and ensuring adherence to policy and

procedures while meeting all contract SLA and client needs

. Responsible for price negotiations, competitive bid events, & supplier

management

. Responsible for implementations of the Program into new organizations

within Cisco

. Develop/ Conduct training materials and administer training to new

employees and new organizations

. Collaborate with Cisco IT PMs and staff to develop SOWs, monitor SOW

progress, analyze and execute change requests and aid in issue

resolution.

. Serve as "Relationship Manager" for Cisco's IT portfolio, interacting

with Cisco PMs, Financial Analysts (FA), and organization's Point of

Contact (POC).

. Assist client PMs in developing Statement of Work documents (SOWs) to

ensure content is properly defined including, project scope,

definition, associated deliverables and due dates, supplier

responsibilities, and compensation terms by deliverable/milestone.

. Assist PMs with strategic placement and utilization of their

contingent workforce. To include mentoring of managed project

methodology / process / and lifecycle both for Cisco and their

suppliers.

. Responsible for price negotiation during sole sourcing supplier

engagements

. Responsible for price negotiation during competitive bid events.

Coordinate bids and counter-bids with suppliers as appropriate.

. Manage escalation process to resolve disagreements regarding

deliverable completion, payment approval, etc.

. Mentor project coordinators and project teams on best practices, tools

and techniques

. Identify areas of improvement to result in a cost avoidance for both

client and vendors

. Participate in supplier management and evaluations to assess and

advance suppliers partnership

. Ensure supplier adherence to policy, procedures and rate cards

. Strategic planning for the advancement of supplier relationships

. Advocate for the program practices

Rose International, Inc. 01/08 -

11/09

Sourcing Manager - Procurement & Supply on-site @ Kaiser Permanente

. Drafted and negotiated contract / SOW business terms and conditions

. Provided synopsis of the contract and those provisions the contract

owner should be aware of to effectively manager the contract and

supplier

. Provided expertise on contracting knowledge to functional areas by

mediating and advising contract owners on any contract issues

. Created / Organized RFPs (eSourcing, Kaiser's RFP Procurement Tool)

. Negotiated contract terms and conditions with the assistance as may be

required from Kaiser Legal Department

. Facilitated / negotiated escalations to the appropriate client contact

(Legal, Purchasing, Risk, HR, Security) in a timely and professional

fashion

. Conducted competitive bid events and supplier evaluations

. Managed tasks required to provide a structured process for acquiring

technology products and services ensuring consistency in supplier

selection including qualification of suppliers through a due diligence

process of financial and other evidence of suppliers' viability

. Clarified content of SOW with Supplier / Manager and re-negotiate

rates, expenses, necessary changes, etc.

. Client relationship management (leading internal and external)

. Educated/Instructed/Coordinated/Clarified Kaiser's Contract / SOW /

Change Orders/ Amendments / Compliance Policies and Procedures for

Kaiser Managers and Suppliers

Ensemble Chimes Global 02/07 -

01/08

Consulting Services Program Manager on-site @ Kaiser Permanente

. Day-to-day management of Consulting Services Program for KP-IT

. Consistently executed sound judgment in dealing with suppliers,

managers and sponsorship and thereby increasing the overall

credibility of Program

. Organized / creation of RFPs for the Staff Augmentation Program

(Frictionless, Kaiser's RFP Procurement Tool)

. Participated in competitive bid events and supplier evaluations

. Participated in conversation of the Approved Purchasing Channel APC

Conversion - SOW / Consulting SVC Pay Agent

. Client relationship management (leading internal and external)

. Engaged in Business Development initiatives

. Issued / negotiated modifications to the Ensemble Chimes and / or

Kaiser Agreement with suppliers

. Discussed options of sending out RFP for competitive pricing and

additional selections

. Clarified content of SOW with Supplier / Manager and re-negotiate

rates, expenses, necessary changes, etc

. Pro-active process and document improvement

. Oversaw vetting of suppliers /vendors and stayed current with ongoing

process & negotiations

. Coordinated Training Sessions and provided training

. Educated compliance on all projects

. Requested On-boarding documents & various project information

. Created SOWs, Change Request, Amendments, and Agreements

. Ensured Kaiser was protected contractually by making sure all

parameters and stipulations within the SOW were consistent with the

Kaiser's guidelines

. Monitored lifecycle of SOWs / funding

. Reviewed / Advised / Negotiated / Requested Information & Approvals

for SOWs and Agreements

. Established processes and procedures improvement methodology to

create, change and update policies

. Enforced adherence to Kaiser standards

. Liaison between Suppliers and Ensemble Chimes Global Legal Council

during contract negotiations

. Ensured executive management approvals were obtained in a timely

manner

. Resolution and identification of problems, determining root cause and

setting prioritization of issues having multiple and inter-related

deliverables

. Advised and evaluated Consulting Program

. Monitored / Evaluated SOWs to ensure they were categorized correctly

and routed to the appropriate program

PrO Unlimited 09/99 - 02/07

SR. Compliance Specialist on-site @ Sun Microsystems

. Managed PrO Unlimited's Compliance Program

. Client relationship management (leading internal and external)

. Facilitated / negotiated escalations to the appropriate client contact

(Legal, Purchasing, Risk, HR, Security) in a timely and professional

fashion

. Ensured that team is following day-to-day procedures so that operation

functions efficiently

. Designed and maintained "Standard Operating Procedures" manual to

ensure the information is consistently updated for use at any time

should back up support be required

. Designed compliance process in tandem with implementation teams,

including training sessions, processes, documentation, file set up and

other crucial functionality of compliance

. Identified and recommend solutions to senior management of challenges

and possible conflicts between new client practices or policy and PrO

Compliance policies

. Acted as the liaison between the client requestor and the Compliance

Specialist, focus on relationship management

. Acted as the "on the job instructor", resource and mentor to team

members

. Provided education on Compliance to the client as needed

. Ensured team members are meeting all deliverables outlined in the

'Scope of Work'

. Engaged in Business Development initiatives

. Issued / negotiated modifications to the Consultant Consolidation

Agreement with supplier

(10/02 - 04/05)

Lead Compliance Specialist on-site @ PeopleSoft

. Managed PrO's Compliance Program

. Organized and facilitated promotional and training campaign throughout

PeopleSoft to create awareness of PrO's Compliance Program

. Initiated conflict resolution

. Developed ongoing relationships with all levels of PeopleSoft

management

. Supervised team member

(09/99 - 10/02)

Client Services Coordinator on-site @ Apple Computers

. Managed on-site Contingent Workforce Management Program

. Conducted orientation and was first point of contact for newly hired

contingent workers

. Screened independent consultants / businesses to identify potential

compliance / misclassification risk to Apple

. Made recommendations to Apple HR contacts as to the safe engagement of

these independents

. Interfaced with various Apple departments in regards to contingent

workforce issues / risks / legality / tax law compliance.

. Created and maintained standard operating manual for the on-site

program to facilitate cross training

. Monitored account status and initiated conflict resolution

. Identified and exploit new business development opportunities within

Apple

. Trained, developed and managed campaign throughout Apple to maintain

and create awareness of PrO's Contingent Program

. Identified and resolved employee relations issues to ensure that they

were done in a timeliness matter and adherence to the appropriate law

ands regulations

. Prepared and presented Quarterly Business Reviews to the client

EDUCATION

University of Phoenix - San Jose, CA (10/2000)

Bachelor of Science, Marketing

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