Customer Service Software

Christine Gorham, CPP

Email: ***********@*****.*** - Phone: 805-***-****

PAYROLL ADMINISTRATOR

Summary of Qualifications

. CPP (Certified Payroll Professional), 2009.

. BS degree in Information Technology, 2003.

. Trained by Paychex in their Major Markets department (3 years). Had

average of 125 multi-state clients (got rave reviews from clients).

. Six years total experience with all aspects of payroll including multi-

state, Certified Payroll, time and attendance, benefits,

garnishments, S125s, 401Ks, COBRA, Workers' Comp, Payroll and bank

reconciliation, annual audits, tax amends, GL (electronic and paper),

and more.

. Worked with Union and Certified payrolls.

. Trained in SOX compliance and HIPPA laws.

. Worked with two payroll soft wares, Paychex and American Contractor.

Can easily get up to speed quickly with any system.

. Worked with ADP reports reconciling tax errors.

. Reduced payroll processing time by 67% by upgrading and automating

entire payroll.

. Reorganized Payroll and HR department within 3 months after entire

prior staff left (started with boxed papers in a one person office).

. Experienced with Report Writer and ad hoc reports.

. Competent in MS Word, Excel, Visio, PowerPoint, and Access. Course in

Quick Books.

Education

. Certified Payroll Professional (CPP) training, American Payroll

Association, 2009

. Member of American Payroll Association. Attend regular training

seminars and meetings

. University of Paychex, Cert. courses, Payroll, Payroll taxes, Payroll

software, Customer Service - 2004, 2005 (plus ongoing training while

employed at Paychex)

. University of Phoenix, BS degree, Information Technology - 2003

Employment History

Mid Sized Organization

2007 - Present

Payroll Administrator/HR Assistant

. Responsible for running a one person, bi-weekly, payroll for a mid-

sized, non-profit, company using online Preview by Paychex software.

. Back up Systems Administrator when main person is not at work (large,

6 story building with 7 servers).

. Instrumental in taking the company from paper timecards, through PC

Software, to switching company's payroll system to Web based, Single

Sign-On, reducing the time to process payroll 67% while reducing

costs.

. Wrote two company specific quick start guides for the Preview software

and the time clock, to help bring managers and new employees up to

speed quickly.

. Trained supervisors and employees on using the two new systems that

were introduced.

. Helped with various annual audits as needed. Entered and reconciled

Payroll and petty cash GL using Financial Edge accounting software.

. Wrote numerous ad hoc reports using Report Writer.

. Responsible for medical, dental, vision, life insurance, 403B,

garnishments, and AFLAC payments.

. Used Time in a Box, by Stromsburg, Attendance Enterprise time clocks,

and Time and Labor Online.

. Conducted New Hire Orientations and Terminations, completing all

necessary paperwork.

. Arranged and participated in company bi-monthly meetings.

. Requested, calculated, and wrote manual checks as necessary.

. Completed annual 1098Cs / W3 for vehicle donation for the donors and

the IRS.

. Responsible for contractor's 1099M's and employees' W2's.

. Responsible for the company's AMAG Security System, setting up and

maintaining access permissions for all employees (full camera system

throughout company).

. Set up an Excel spreadsheet for company property and organized a

company wide recall of property for more accurate documentation.

Fashion Furniture Rental (temp/part-time while also working for non-profit

company)

2007

Payroll Administrator (part time/te

. Took over as HR person and Payroll Administrator until a new HR

Generalist was found.

. Coordinated and processed payroll for three companies using Enterprise

time-keeping system and Preview software.

. Processed garnishments, medical checks, manual checks, and others,

coordinating through Accounts Payable.

. Audited and added time off accrual to the paychecks.

. Reconciled payroll with bank statements and entered in GL.

Countywide

2007

Payroll and HR Administrator

. Reorganized the entire Payroll and HR department (sole contact for

employees) after the last team was dismissed. Department started with

boxes of payroll and HR papers. Organized within three months.

. Ran weekly certified payroll for over 100 employees in a very fast

paced environment.

. Reorganized the union dues database for faster, more accurate posting.

. Fully responsible for calculating and entering payroll into two

payroll software packages, Paychex's Preview and American Contractor

and reconciled them (payroll software packages were not bridged at

that time).

. Set up new insurance and new hire packages.

. Reconciled time off accrual and put it on the payroll checks.

. Helped setup time clock (Time-in-a-Box); responsible for maintenance.

Paychex Inc.

2003 - 2006

Senior Client Service Representative

. Resolved clients concerns relating to payroll (multi-state), payroll

transmission, tax matters, and system support in a fast-paced

environment.

. Paychex is ranked among the top 125 training organizations; Training

Magazine.

. Took care of 100 to 200 clients (depending on circumstances), mostly

large sized, multi-state, companies.

. Frequently ran payrolls for clients when requested; audited the rest.

. Became a Sr. Client Service Rep. for Major Markets within one year

(normal time is minimum 2 years).

. Worked with ADP reports reconciling tax errors.

. Trained clients in all aspects of payroll, especially payroll

software. Got rave reviews.

. Personally known for technical expertise plus professional handling of

difficult clients.

. Communicated with the IRS and multi-state government agencies to

research tax errors.

. Amended annual and quarterly returns when necessary. Kept abreast of

changes in wage and tax laws as well as proprietary and major changes

and trends in the PC industry.

. Participated in intensive, mandatory, ongoing training and quarterly

testing. Conducted periodic team training (team members took turns

conducting weekly payroll training).

Amgen, Inc.

2002 - 2003

GMP Data Entry Coordinator

. Set up and conducted a File Maker Pro to Oracle migration in an ultra

fast paced, quality controlled, GMP environment. Used Web based

proprietary software (LiveLink).

. Completed two projects on a compressed schedule ahead of time for

rollout

Affiliations

APA (American Payroll Association) member.

IEEE Computer Society member (inc. full access to online computer courses).

Prior Home Owner's Association Member at Large, and Secretary.

CPR, AED, and Basic First Aid Certified (exp 3/12)

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