Administrative Assistant Customer Service

FLORABEL O. MANALO

**** *** ***** **. ****.*

Carmona, Cavite

Cell No: 639*********

Work Phone: (046-***-****

E-mail: *******@*****.***

Objective

A challenging position as Computer Operator cum Administrative Assistant

which will allow me to both further utilize my skills and acquire new

abilities. Hardworking, dynamic and responsible are some of my

qualifications in order to attain the highest quality of administrative

services. Being flexible, I am also qualify to the following position:

Data Encoder / Data Entry

Secretary/ Office Staff

Administrative Officer

Front Desk Staff / Food Service Crew/ Cashier / Restaurant

Asst. Manager

Microsoft Office Instructor/ Tutor

Work Experience

MUNICIPALITY OF CARMONA, CAVITE January 1999 -

Present

SENIOR ADMINISTRATIVE ASSISTANT II (formerly Computer Operator IV)

Encodes and updates data/ information per sector and reports

them in tabular and graphical form for documentation & report

purposes

Creates visual presentation of the municipality through Microsoft

Powerpoint

[p Provides general receptionist, clerical, secretarial, and

ic administrative services to the Department Head including

greeting the public/ client, telephone service, handling

incoming and outgoing mail, preparing reports, correspondence,

and mailings, and scheduling meetings;

Performs research works for the completion of the Socio-Economic

Profile of the Municipality

Act as a tourist guide to foreign delegates who visited the

municipality and give briefing about Carmona's Profile and What

Carmona can offer as a progressive town.

[p Keeps calendar, sets-up meetings, makes travel arrangements and

ic appointments for the MPDC Head of Office

[p Maintains office filing and information storage systems,

ic performs information filing and retrieval services, and

maintains databases, correspondence files, information files,

mailing lists, and related information;

[p Responds to inquiries, questions, and information requests from

ic the public;

Prepares the Annual Investment Plan of the Municipality

Formulate different Information Systems(IS) such as IS on

Household Survey and

IS on Business Establishments thru Programming

Formulate the Development Plans & Programs of the Municipality

Updates the Website of the Municipality

Prepares & designs the Annual Report of the Municipality

Prepares and updates the Comprehensive Land-Use Plan of the

Municipality

Processed sectoral reports using Statsim.

In-charge in the overall process of the socio-economic profile

and status of the

municipality such as computations of demographics and different

socio-economic

indicators set by the National Economic and Development Authority

(NEDA)

MUNICIPALITY OF CARMONA- Non Formal Education/ ALS

November 2005 - February 2006

Instructional Manager/ NFE-Teacher

Teach and conduct tutorials to out-of-school youths under the

non-formal education program of the municipal government.

Give reviews to non-formal education students on their upcoming

examination

LAKIE FAITH FOODSHOPPE March 2007 - Present

Part-time Cashier

Act as a cashier during my free time and during weekends

Assist in the payroll system and compute overtime of workers

Assist in the food preparation and serve food to customers if

necessary

Design menus to be served daily

Handles cash and credit payments, make change, give receipts,

account for all payments

Performs related clerical works such as: daily reports on sales,

inventory works and encoding of sales in the system

Takes the meal request form of the customer and double-check the

orders

Welcomes the customer and make sure that customers get fast service

Make purchase request and vouchers to be collected to customers, if

food purchased is charged.

Count the "bank of money" in drawers at the beginning of my shift

and see to it that there are adequate supplies of change

Manually enters into a cash register the price of each item

Count the drawer's contents and compare the total with sales data

at the end of my shift

ROBLYN PRODUCTS, Carmona June 1998 - October

1998

Accounting Staff

In- charge of the Payroll System of the company

Evaluates employee's monthly performance

Assist the HRD Department/ Personnel in evaluating and hiring

of qualified workers

Prepares the financial and budgetary statement of the company

Education

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Dela Salle University - Dasmari as, Cavite

Bachelor of Science in Computer Science & Mathematics

1994-1998

Finalist for Best Special Problem (Thesis)

COLEGIO DE STA. CATALINA DE SENA, Bi an, Laguna

Secondary Education, 1990 - 1994

Loyalty Award

COLEGIO DE STA. CATALINA DE SENA, Bi an, Laguna

Primary Education, 1984 - 1990

Loyalty Award

Skills

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Proficient in using MS Office & Adobe Photoshop and can use the Internet well

Technical Skills in Surveying & Mapping using AUTOCAD Release 14 & 2000

Software & Hardware Installation

Windows Application Program and Installation

Flowcharting

StatSim Version 4.0

Technical Skills in CSPro 3.3 and Natural Resources Database (NRDB)

Technical Skills in using the Geographic Information System (GIS) and its software such

as ARCVIEW and Global Positioning System(GPS)

Can perform secretarial works

English grammar and punctuation;

. Current office practices and procedures;

. Organization and functions of local government and municipalities; Methods,

procedures, policies, objectives, and standard practices of office, clerical,

and administrative procedures;

. Operation of standard office equipment and a personal computer and software

applications for word processing, spreadsheets, presentations, database management,

and related office procedures;

. Customer service interaction and telephone skills;

. Record keeping practices and procedures;

Maintain records efficiently and accurately and to prepare clear and concise reports;

. Establish and maintain effective working relationships with co-employees,

supervisory personnel, local elected officials, and the public;

. Maintain strict confidentiality;

. Operate standard office equipment, including a personal computer using program

applications appropriate to assigned duties;

. Communicate effectively both orally and in writing;

. Use logical and creative thought processes to develop solutions according to written

specifications and/or oral instructions;

. Perform multiple tasks simultaneously, including handling interruptions, and return to

and complete tasks.

Teaching & handles elementary & high school students in the field of Information Technology, Mathematics, Science, English, Social Science, Geography and others

Specializes in the field of Report Making

Specializes in designing different kinds of presentations, advertisement materials,

flyers and invitations

Encodes data & information quickly in the speed of 45 - 50 words per minute

Skills in using Adobe Photoshop

Food Preparation and Cooking

SEMINARS ATTENDED/ CERTIFICATIONS

1. CBMS Brgy. Validation

Carmona Municipal Penthouse, Carmona, Cavite

March 2, 2010

Conducted by: MPDC Office

2. Course on Comprehensive Development Plan (CDP)

Regalia Tower Hotel Suites, Quezon City

July 20-30, 2009

Conducted by: DILG & Asian Development Bank Technical Assistance

3. CBMS Module 4: Socio-Economic Profiling, Sectoral & Comprehensive

Dev't Planning Using CBMS

BML Building II, MPDC Office

May 5 -8, 2009

Conducted by: DILG Region 4A

4. Community Based Monitoring System (CBMS) Module 3 Training: Data

Processing and Mapping USING Statsim & NRDB

Katsumi Onda Computer Center, Carmona, Cavite

January 14-16, 2009

Conducted by: The Department of Interior and Local Government (DILG)

5. Seminar Workshop on Adobe Photoshop

Katsumi Onda Computer Center, Carmona Municipal Hall

November 14 and 21, 2008

Conducted by: LGU-Carmona, IT Department

6. Seminar-Workshop on Performance Management System- Office Performance

Evaluation System

Old SB Session Hall, Carmona Municipal Hall

July 15-17, 2008

Conducted by: Civil Service Commission, Region IV

7. Community Based Monitoring System (CBMS) Training Module 2: Data

Encoding and Mapping

Carmona Municipal Hall

June 11-13, 2008

Conducted by: The Department of Interior and Local Government (DILG)

8. Seminar Workshop on Journalism

Manila Southwoods Golf & Country Club

April 21-22, 2008

Conducted by: LGU Consultant for Education

9. Community Based Monitoring System (CBMS) Training Module 1: Data

Collection & Field Editing

Old SB Session Hall. Carmona, Cavite

February 6-8, 2010

Conducted by: The Department of Interior and Local Government (DILG)

10. Convergence: 2009 Empowering the Filipino Through ICT

Cavite Provincial Capitol, Trece Martires City

August 5, 2009

Conducted by: Business Processing Association of the Philippines

11. 2007 Website Upgrading

Cavite State University, Indang Cavite

July18-20, 2007

Conducted by: National Computer Center

12. 2007 Training Programme for Young Leaders on Local

Administration

October 28, 2007 - November 14, 2007

Sapporo,Hokkaido Japan

Sponsored by: Japan International Cooperation Agency (JICA)

13. Hands-on Training on Global Positioning System (GPS)

MPDC Office, Carmona Municipal Hall

April 23-25, 2003

Conducted by: Webcast Technologies Inc.

14. Hands-On Arcview, Geographic Information System (GIS)

MPDC Office, Carmona Municipal Hall

April 28-30, 2003

Conducted by: Webcast Technologies Inc.

15. Hands-On Taining on Autocad Map

MPDC Office, Carmona Municipal Hall

May 6-8, 2003

Conducted by: Webcast Technologies Inc.

PERSONAL DATA

Date of Birth : May 18, 1977

Civil Status : Married

Religion : Roman Catholic

No. of dependent : 3

Language Spoken : English & Tagalog

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