Project Manager Engineer

Field Engineer, Tech Support Network Specialist

High education:

System Engineering Career: from 1986 to 1992, Universidad Tecnol gica

Nacional - Facultad Regional de La Plata - Buenos Aires, Argentina

Technical Skills:

Thorough knowledge of PCs, Laptops, Terminals and Workstation, Including

IBM, Compaq, Acer, Hewlett Packard, Epson, Dell.

Strong knowledge of Routers CISCO IOS, Hubs 3com, Switches Cisco Series

1900 and 2900.

Software and Utilities: Dos, Windows 3.1, Windows 95, 98 Windows Millenium,

Windows 2k, XP, Windows NT server, Windows NT Workstation, Office 97,

2000, 2003,XP, Norton Firewall and Ghost, MacAfee /Norton virus Protection

Virus Utilities Internet Explorer TCP/IP IPX/SPX, DNS, DHCP, WINS. Ethernet

IT Professional Training Courses:

CCNA Certification study: in progress

A+, NETWORK +: in progress (Finished coursing at New Horizons)

MCSE In progress

Languages:

Bilingual: Spanish/English written and spoken

Professional profile and strengths:

- Performed pro-active monitoring of network element alarms and alerts to

identify those components/elements that may lead to or already are causing

network degradation or failure. Accomplishes this through use of network

management system(s) and associated assets.

- Installation, maintenance, and ongoing support of the store's

telecommunications systems that include, the local are network (LAN) and

associated hardware

- Specialist in networking and computer support services for large and

small businesses.

- Successfully installed and maintained a wide range of computers system

for over 100 establishments; from small businesses to large complex

enterprises.

- Served as project manager and industry consultant involved with ground-

floor planning, equipment and software evaluation, selection and purchase.

- Experienced technology analyst and after-the-sale computer service

representative with proven ability to simplify advanced concepts for user-

friendly comprehension.

- Competent Network Support Professional with 11 years experience in

computer system and network support, Manage design, installation, testing

and support of system/network and application in multi-user corporate

environment.

- Fluency in all LAN topologies, along with, DOS, Windows 3.1, Windows 95

98, Millenium, NT Workstation, Windows 2K Professional, Windows XP

Operating System.

- NT Server Administration, Windows 2000 Server, Windows 2003 server E-Mail

system maintenance and support.

- Excellent communication skills and able to establish and maintain

relationship with vendor and subcontractors.

- Expert troubleshooter; accurately interpret customer problems and offer

best solution.

- Proven ability to access damage system and retrieve vital information.

- Committed to excellent service and customer satisfaction.

Professional working experience:

Regional Field Engineer II June 2006 to Present

TOLT Technology Service Group, Tampa, FL

Regional Field Service Engineer

. Troubleshooting, maintenance, repair of failed IT

hardware In live retail, office environment for

Hannaford, Albertson.Winn Dixie, K-Mart Supermarkets

. Maintenance and repair of IBM POS 4800, 4694, Scott NCR

E Series Wincor-Nixdorf Beetle M II, and Beetle S, HP

PC,

. Experience on Servers and Switches: Hp Proliant DL380,

Cisco 2900 Switch, Cisco Router 2600, IBM Netfinity

3000/5000, Dell Power Edge 2800,2900 Server

. Maintenance and repair of PC and Controller : HP RP

5000, 5750,Dell GX270, GX620, COMPAQ EVO, NCR 7401, IBM

750, ACER 600

. Maintenance repair, calibration and programming of NCR

7875, 7876 scanner/scale, Telxon 960 Sl hand scanner

. Installation and repair of laser printers: Lexmark Optra

s 1250, 1625, T520,T522, T612,T622, T630, T632,T640,

T644, T652, Laser Color C544, Epson thermal 6000 II

printer

. Installation and programming of EPS: Verifone MX830,

Everest plus, Omni 7000, Ingenico 1000, Hypercom 5500,

ICE 5700

. Experience on RF/WIRELESS: Cisco Access Point 1230,

Datanode 2410, Spectrum 24 302, 24 2411

. Experience on IP, TCP/IP protocol and ETHERNET LAN

TOLT Technology Service Group, Tampa, FL

Deployment Installer

. Responsible for the complete POS DL380 HP server

installation,

. Installed Next Generation POS: Wincor-Nixdorf Beetle/M

II, Beetle/S including peripheral devices: touch screen,

cash drawer, hand scanner, thermal Epson printer 6000

II, Power Var 240, customer display screen, and Omni

7000 EPS

. Mounted HP workstation and Lexmark T640 laser printer.

. Performed Quality assurance test on all Next Generation

POS, touch screen calibration,and ensure network

connectivity

. Installed, Repaired, Fixed, Programmed, and calibrated

NCR 7875-2000/3000 scanner scale, troubleshot POS Linux

software applications, and ran scripts for lane

configuration, to activate EPS, and to switch old POS

to Next Generation POS conversion

Working at Bench Repairing and Installing : POS system, IBM Sure Pos 750,

Pc Dell GX270, IBM Server Netfinity 3000, Server HP Proliant DL 380,

Beetle/S, Beetle/M, Wincor-Nixdorf, Laser Printer Lexmark T520, T522,

Optra T612, T630, T632, T640, NCR Scanner Scales 7875-2000/3000, HandHelds

Telxon 960XL, IBM 4610 Thermal Printer TI2/TI4/TI8, POS Printers Epson TMH

6000, NCR SCOT Series "E"

AT&T October 2007 December 2007

Provided daily support to end users on a variety of issues

Responded to telephone calls, emails, and work orders requesting technical

support

Troubleshooting and diagnosed various hardware, software, and network

issues

Deployed hardware and software to end user (phones, computers, printers,

etc

Deployment, Instalalation, Configuration and Troubleshooting Hardware

and Software on Dell Systems, Hewlett Packard, Laptops and Desktop.

Imaging System Pc with Norton Ghost.

Desktop Support Internal and External, Retail Stores and AT&T Building.

- TEK System December 2005 to October 2007

Pc Technician

Tasks and responsibilities: working in Deployment, Installation,

Upgrading Troubleshooting Support of Hardware and Software on Dell Systems

(Pc's, POS System, Laptops and Servers). IBM and Compaq.

- BMC Solution (Dell DSP): From April 2005 December 2007

Pc Technician

Tasks and responsibilities: working as a contractor in Deployment,

Installation, Upgrading Troubleshooting, Support of Hardware and Software

on Dell Systems (Pc's, Laptops and Servers).

- Working as an independent consultant and Field Engineer since 2000.

Computer Services Specialist October 1998- July 2000 at Ensenada Clinic

Assisted Computer services Manager (and fill in during his absence) with

hardware, software and network installation and support of 100-200 users

system.

Servers and e-mail backup. Shipped received, and relocated computer

hardware system and software. Instructed and supported users on hardware

and software applications. Installed and upgraded software. Maintained

support contracts and coordinated with software vendors.

Technical Service Manager March 1996-September 1998

Banco Hipotecario S.A

.

Builted and tested microcomputers IBM Clone system and peripherals,

including upgrades.

Repaired microcomputers, including IBM, Epson, HP, Compaq, Acer.

Supervised 3 technicians in installation and maintenance of networks and

computer system PC (Clone, Hewlett Packard, Compaq. IBM, Acer, Epson).

Support Routers, Hubs and cabling

Managed service department, ordered parts controlled inventory and

scheduled repairs.

Coordinator Technical Support Department April 1992-June 1996

Policia de la Provincia de Buenos Aires - Departamento Central.

Provided information management, support for all plant users. Assisted

users in defining and developing Information System Support request, and

developing communications data transfer capabilities.

Presented PC training programs including operating system, data back up

communication and applications. Administered PC networks.

Catalogued and managed location configuration cabling and maintained of all

computer devices.

Repaired and set up of printers, plotters, monitors and terminals,

operating system, hard disk and RAID system, printhead, tape head, data

recovery optical and laser equipment and CR-ROM.

Implemented configuration to support future business activities.

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