Quality Control Customer

Cindy Sim

***** ******* ****** ? Fremont, CA ****9 ? Phone: 408-***-****

? *******@*****.***

Summary

Dedicated and detail oriented experienced science background professional

with a versatile skill set developed through education and professional

experience as a Data Analyst, Document Management Services Coordinator and

Quality Control Technician

Skills

Perfectly fluent in both Excellent computer skills, Able to effectively

written and oral including, Microsoft Power multi-task, prioritize and

communication in Chinese, Point, Microsoft Access, adapt in a fast-paced

English and Malay Languages Microsoft Word, Microsoft environment

Outstanding research and Excel, Microsoft Outlook, Detail oriented individual

analytical skills with Adobe Acrobat, SAS, SnagIt, with excellent

statistical knowledge Visio and database organizational, analytical

Exceptionally knowledgeable management and problem solving skills

of science and laboratory Skilled at learning new Flexible, helpful, positive

experience such as concepts quickly, working and professional

microbiology, pH meters, well under pressure, and Reliable, self motivated and

distillation, communicating ideas clearly consistently meets deadlines

spectrophotometers, and effectively and is committed to quality

pipetting, and HPLC Knowledge of GLP, cGMP, and work

instruments. GDP

Education

Utah State University (USU) - Logan, UT

Bachelor of Science, Graduated 2002

. Major: Nutrition and Food Science

. Concentration: Food Science

. Minor: Chemistry

Awards

The National Dean s List, Educational Communications, Inc., March 30, 2001

(July 19, 2002) 24th (25th) Annual Edition of The National Dean s List,

2000-2001 (2001-2002)

Certifications

. Serve Safe

. HACCP

Professional Experience

CISCO SYSTEMS, InC. - Milpitas, CA

Data Analyst, 8/2009 to 4/2010

. Provided client with customer data, by relating / mapping customer

data from multiple source systems into a central, consolidated company-

wide customer database.

. Managed customer account for sales support function.

. Reported sales group or Cisco internal system through remedy tool.

. Handled customer and collaborator requests with attention to speed,

detail and respect of the company business rules.

. Mapped/related incoming customer data in a timely manner, report

company hierarchy issues.

. Provided input to improve customer data processing by researching and

analyzing the validity of the information received in different

languages.

. Participated in user acceptance testing for software enhancements.

. Assisted other departments with enquiries regarding the customer

database.

Frank-lin distiller products, ltd - San Jose, CA

Quality Control Technician, 3/2009 to 7/2009

. Analyzed percentage of alcohol by volume using distillation method.

. Conducted qualitative and quantitative testing of alcohol and raw

materials.

. Ensured that the brand and proof are compliant prior to start of

bottling run.

. Audited container rinsers, air blowers, filters, and coders to ensure

proper operations.

. Conducted package quality inspection and quality audits and isolate

product that do not meet standards.

Amgen Inc - Fremont, CA

Document Management Services Coordinator II, 1/2008 to 12/2008

. Provided documentation support to all departments in Fremont site,

practiced cGMP and GDP.

. Responsible for processing, managing and maintaining high volume of

alpha and numeric documentation into Access database.

. Issued and reconciled Equipment/ Instrument Use Logs, Batch Production

Records and Laboratory Notebooks.

. Organized the documentation department and prepared for the FDA audit,

EMEA audit, and Internal audit.

. Reviewed and modified SOPs, work instructions and reports.

. Cross-trained team members in archiving and retrieving of completed

records to the File Room in Fremont Site using File Trail System.

. Retained and archived completed records in accordance with the Amgen

Records Retention Schedule.

. Performed periodic review and reconciliation of records in the File

Room.

. Ensured change control requirements have been met and the content is

acceptable.

Coca-cola bottling company, usa - San Leandro, CA

Quality Control Technician, 12/2002 to 6/2003

. Conducted qualitative and quantitative testing of beverages, syrups,

and raw materials throughout the entire production process.

. Analyze syrup beverage and/or water attributes.

. Audited container rinsers, air blowers, filters, and coders to ensure

proper operations.

. Conducted package quality inspection and quality audits and isolate

product that do not meet standards.

. Received and test carbonation and all raw materials prior to

production process.

. Practiced GMP and GLP and to maintain highest possible house-keeping

standards to prevent microbial contamination.

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