Customer Service Engineer
Resume:
Akalagada Suresh Dora
E-mail : *******@*******.***; **************@*****.***
Cell-408-***-****
Professional Summary
Career growth on Usability and User centered Interface designing.
I have over 10+ years experience in usability and creative designing. I
have worked for a wide range of Industries in multiple domains like
pharmaceuticals, Energy& Utilities, BFSI, Information Technology on various
projects delivering high quality of Creative Design and Usability Solution.
At Wipro I am playing the role of a Senior Usability Analyst with the User
Interface and Usability team to provide our clients with end-to-end
Usability & UI design solutions.
6+ years of experience working a CMM Level 5 organization performing roles
such as Interaction Analyst, User Interface Design, Usability Engineer
Ability to anticipate potential problems, determine and implement
solutions.
Ability to work under pressure and meet tight deadlines.
Strong coaching skills. Ability to step outside role confines and help
teach and enable other team members
Extensive experience in building and coordinating with technical and non-
technical teams to lead business analysis, architecting enterprise
applications, software development, production support, and maintenance.
Extensive experience in designing and deploying processes across groups and
work with Quality Assurance and Customer Support.
3+ years of experience in leading teams of sizes ranging from 4 to 10
7 years of experience in web/UI/Usability
Skills
Graphics: Adobe Photoshop CS4, Adobe Illustrator CS4, Corel Draw,
Adobe Acrobat
Animation: Macromedia Flash CS3, Macromedia Director 9.0, Macro Media
Dream Weaver CS4, 3DS Max, Elastic Reality, Goo Animation,
Adobe Image Ready, Animation Shop 7.0
CMS: Documentum, CUT (Content Update Tool)
Video: Adobe Premiere
Audio: Sound Forge 6.0, Wave Studio and Gold Wave
Publishing: Ms-Office, Adobe PageMaker 7.0
Wireframe Visio
OS: Window 98/NT/2000/2003/2007/Vista
Area of Expertise
Web Technologies: Adobe Photoshop, Macromedia Flash, Macromedia Dream
Weaver, HTML, DHTML, CSS, XHTML, CMS, Usability
Work Experience:
Period Organization Designation
May 2006- till date WIPRO Technologies Usability Analyst
Feb 2005- May 2006 Satyam Computers Senior Interaction
Analyst
July 2004- Feb 2005 Adventnet Inc. Usability Engineer
Feb 2003- June 2004 I7 Software Asia Pvt. Ltd Senior
Web/Graphic Designer
Mar 1999- Jan 2003 Global e-Solution Ltd Team Leader in
Web/Graphic
Jan 1998- Feb 1999 Impression Multimedia Multimedia
Programmer
Current Visa Status
* H1B
Education
* MBA (Marketing) in CMS Institute of Graduate Study (USA/Canada
University).
* Bachelor of Science (Physics) in K.S.U.B College (Berhampur University)
India.
* Advanced Diploma in Software Technology & System Management, NIIT Chennai
* Advanced Diploma in Multimedia, from ZEBRA Compusys, Chennai
* Human Factors International certification in "The Science and Art of
Effective Web and Application Design"
Projects done
USA
SanDisk June 08 -
Till Date
Milpitas, CA
Senior Web/User Interface
Description:
Founded in 1988 by Dr. Eli Harari, an internationally recognized authority
on non-volatile memory technology, SanDisk has grown to become the world's
largest supplier of innovative flash memory data storage products.
www.Sandisk.com is an internet application, available 24/7, which caters to
two types of Business units such as Consumer Products and Business
Products. Also, it caters to 14 localized sites for different regions.
Localized site has been classified based on the product catalog. Product
catalog for each localized site differs. The main US site has been
replicated for each localized site, which has been customized based each
region's requirements.
This site has micro sites for new products, which are launched recently in
the market. Also, SanDisk.com site has integrated with some other party
sites such as investors.sandisk.com, go.shopsansa.com, shop.sandisk.com
etc.
www.sandisk.com
www.shop.sandisk.com
www.slotradio.com
Responsibilities:
. Modify HTML Code, CSS, and Java Scripts to cater to the Web page
maintenance tickets initiated by SanDisk doing Usability Study
. Modifying content and code to cater to Localization related tickets
initiated by SanDisk
. Edit and optimize graphic content such as buttons, photographs and other
image elements in line with brand guidelines to cater to the tickets
initiated by SanDisk
. Design new page layouts using design tools such as Photoshop, Illustrator
etc.
. Convert new page layouts into interactive Web pages
. Based on the inputs, create the required look-and-feel graphics for the
Web sites
. Edit photographs and images to cater to the Web development requirements
mentioned in the tickets
. Ensure accessibility compliance and 508 compliance based on requirements
. Ensure W3C compliance, screen resolution compatibility, and cross-browser
compatibility based on requirements
. Maintain and develop style sheets (CSS 2) based on requirements
. Update content using the content management system(CMS)
. Emailer ( cheetah Mail)
. Banners Creations
. Flyers
. Usability testing
Environment:
Dream Weaver CS3, Flash MX, Adobe Photoshop CS3, HTML, CSS, Xhtml; ajax
USA Feb 08 -
May08
HOUSTON, TX
Energy & Utilities
Team Lead
Reliant.com web site requires web enhancements to include and expand its
customer base - Home Builders (HB) and Property managers (PM), on its
current Reliant.com web portal. In the current scenario, business
transactions with these customers (HB/PM) is done offline through paper,
FAX and call center.
Responsibilities:
. Interacting with end users, stakeholders, the business team and defining
the usability requirements
. Defining the target audience
o User profiles
o User personas
o Scenarios
. Designing the user interface based on the clients brand image
. Developing the information architecture
o Sitemap
o Task flows
o Wire frames
. Converting the user interface design into HTMLs based on the wire frames
. Cross Browser compatibility testing and fixes (Including IE7)
. Developing interactive flash movies
. Conducting Usability Testing
. Conduction Accessibility Reviews
. Conducting Expert
Environment:
Dream Weaver CS3, Flash MX, Adobe Photoshop CS3, HTML, CSS, Xhtml, Visio
SEARS Oct 07 - Jan
2008
Chicago, USA
Intranet Portal
Description: Sears Holdings Corporation, the publicly traded (NASDAQ: SHLD)
parent of Kmart and Sears, Roebuck and Co., is the nation's fourth largest
breadline retailer with over $50 billion in annual revenues and
approximately 3,800 full-line and specialty retail stores in the United
States and Canada.
Sears Holdings is the leading home appliance retailer in North America and
is a retail sales leader in tools, lawn and garden, home electronics, and
automotive repair and maintenance. Key proprietary brands include Kenmore,
Craftsman and Diehard, and a broad apparel offering, including such well-
known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the
Apostrophe and Covington brands. The company also offers Martha Stewart
Everyday products, which are available exclusively in the U.S. at Kmart and
in Canada at Sears Canada.
Responsibilities:
. Interacting with end users, stakeholders, the business team and defining
the usability requirements
. Designing the user interface based on the clients brand image
. Developing the information architecture
o Wire frames
. Converting the user interface design into HTML/CSS based on the wire
frames
. Cross Browser compatibility testing and fixes (IE6, IE7, Mozilla, MAC)
. Conducting Usability Testing
. Creating Visual prototypes
Environment:
Dream Weaver CS3, Flash MX, Adobe Photoshop CS3, HTML, CSS, Xhtml, Visio
HEB Oct 07 - Dec
07
SAN ANTONIO, TEXAS
Retail
User Interface Lead
Description: Assortment 2.0 arose out of the need to replace an elaborate
Microsoft Excel Spreadsheet based application, which had reached - and in
many ways, exceeded - the technological limitations of its platform. This
helps user in analyzing the products based upon historical sale and their
catalog planning. It provides user to set his/her preferences and based
upon which system calculates or prioritize the products to be kept on the
shelf. This also reports the forecast that helps to analyze growth in
sales.
Responsibilities:
. Interacting with end users, stakeholders, the business team and defining
the usability requirements
. Designing the user interface and Wireframes
. Converting the user interface design into HTMLs/CSS based on the wire
frames
. Cross Browser compatibility testing and fixes (IE6, IE7, Mozilla, MAC)
. Conducting Usability Testing
. Creating Visual prototypes
Environment:
Dream Weaver CS3, Flash MX, Adobe Photoshop CS3, HTML, CSS, Xhtml, CSS
Validation, Accessibility
British Petroleum (BP) June 06 - Oct
07
India, Bangalore
Domain: Energy & Utilities
Team size: 5
Module Leader
Descriptions: BP is one of Britain's biggest companies and one of the
world's largest oil and petrochemicals groups. BP has transformed growing
from a local oil company into a global energy group. This site work as
information portal for different brands under BP's umbrella. The project
aims at bringing all the brands of BP on an integrated common platform
known as GIP (Global Internet Platform).
The Global Internet Platform (GIP) program in BP was established to provide
a common platform for all external internet marketing communications.
The major GIP components are:
. Common look-and-feel from templates
. Common infrastructure, hosting and business
continuity
Web-based Content Management System (CMS) for GIP consists of two major
components, viz. CDA and CMS
The rebranding exercise was carried out for the following brands and their
websites to bring them under a common brand.
www.ampm.com
www.wildbeancafe.com
www.bp.com
www.aral.com
http://www.arco.com/modularhome.do?categoryId=6740&contentId=7022827
http://www.bp.com/heliospower/extendedsectiongenericarticle.do?categoryId=10
00000&contentId=7030705
* Project: eSupport(Virtual Delivery)
Mahindra Satyam Feb 2005- May 2006
India, Hyderabad
Team size: 5
Senior Interaction Analyst
Description: eSupport is Mahendra Satyam's process automation initiative
for associate and customer transactions, information and knowledge share.
The portal is for both intranet and internet usage. The portal is 2 years
old but lacked GUI and usability. My role was performing a usability study
of various portals under eSupport and preparing a RRD before start of
redesign process. On getting a sign off on RRD a wire frame design was made
by me to give idea of data and navigation flow to development team. After
working out the kink in the flow with help of development team I designed
and developed html builds keeping in mind the usability issues, look and
feel and optimization.
There are around 55 processes that are completely automated through this
portal. The aim of GUI team is to bring all the portals into a single theme
and make the whole thing one single product rather than independent
components of a whole.
Responsibilities:
Familiarization of the portal
Doing Usability Study
Preparing CSS Style guide
Layout page navigation flow in wire frame
Involved in various UI related activities
Designing Image templates
Visual Prototypes
Making HTML Build with <DIV> and CSS
Scripting in JavaScript
Cross Browser Compatibility
Building a wire frame
Flash
* Product: Patch Quest
Adventnet INC July 2004- Feb
2005
India, Chennai
10(GUI Team-1/Development 9)
Usability Analyst
Description:
PatchQuest is a centralized, automated patch management solution that helps
you face the above challenge heads-on. Here are some of the business
benefits.
Enable IT staff a respond to computer threats in quick time
Reduce the maintenance and support expenditure associated with manual patch
identification and installation
Save time and effort by automating and simplifying patch distribution
Enhance productivity of system administrators and reduce their workload
Increase enterprise network security, there by reducing costly downtime and
business losses.
PatchQuest is automated, patch management software for distributing and
managing patches, security hot fixes and updates across heterogeneous
networks comprising of windows, Red Hat and Debian Linux systems, in just a
few simple clicks.
Website URL: http://demo.patchquest.com
Responsibilities:
Conducting Usability Study
Requirement Gathering
Preparing CSS Style guide
Layout page navigation flow in wire frame
Involved in various UI related activities
Designing Image templates
Visual Prototypes
Making HTML Build with <DIV> and CSS
Scripting in JavaScript
Cross Browser Compatibility
Building a wire frame
UI Testing
* Product: Factbroker
I7 Software Asia Pvt. Ltd Feb 2003-
June 2004
India, Chennai
Team: 80(GUI Team-3/Development 70)
Senior Web/Graphic Designer
Description:
FACT broker is a high-end Revolutionary Reporting Application, which Iis
positioned as an ideal solution to meet the whole range of business
reporting requirements. It provides a user-friendly environment for the end
users to generate customize and distribute comprehensive reports
effortlessly and efficiency. This highly flexible reporting system
facilitates generation of richly formatted reports in various display
formats such as HTML, PDF, RTF, Excel, Charts and Graphs.
This provides detailed report to the user by extracting the data form the
data source based on the selection criteria stipulated by the user. The
underlying mechanism, which drives the application, is the Report
configuration XML file. It contains the fine grained details of the
required report information in well- defined XML format.
Here the administration can specify the report generating query, filtering,
ordering conditions and the report output design. The Report XML
configuration file contains information about all the reports, which is
generated by the reporting systems. So based on the request the report
service generates the SQL statement by reading the Report XML configuration
file. At the same time the information is used for generating the user
interface components of the report system in architecture, which allows the
benefits of MVC design and provides a scaleable and manageable application
service to different type of client's applications. The query response from
the database is transformed into arbitrary form
Such as HTML, Excel etc using XSLT transformation. The system is built upon
.NET architecture.
Responsibilities:
Requirement Gathering
Preparing CSS Style guide
Wire frames
Involved in various UI related activities
Designing Image templates
Visual Prototypes
Making HTML Build with <DIV> and CSS
Cross Browser Compatibility
UI Testing
* Website Design and development
Universal Software Solutions
Universal software services specialize in launching websites, in which this
site describes an initial foray into the web. Its contents include
appealing graphics and interactive web techniques aimed at establishing the
company presence in the web to meet their business needs.
Duration: 10 Days
Website URL: http://www.universal-sw.com
* Consultant India
Consultants India is a leading land surveying/Mapping firm operating out of
India. Many major projects in India (are some abroad) have been handled by
Consultants India.
Most of the leading business establishments in the country are amongst its
customers.
Duration: 10 Days
Website URL: http://www.consultantsindia.com
* Unitech Exhibitions
The Chennai based Unitech Exhibitions private Ltd. is an organization run
by a team of like-minded professional, conducting speciality trade fairs
and exhibitions for business in niche industrial segments, with accent on
quality and professionalism-from planning through to execution.
Established in august 2001, Unitech Exhibitions PVT Ltd. is a new company
that is backed by the core team that has a combined experience of 27 years
in event management. It is this that provides then the foundation to create
professionally managed that exceed client expectations and produce skills.
Duration: 10 Days
Website URL: http://www.unitechexhibitions.com
* Fact Broker
A web based enterprise analysis and reporting solution. The FACT broker
solution delivers real-time information with the help of its "Live Reports"
concept. With its .NET platform and XML frame work, the system seamlessly
integrates with your existing business intelligence, ERP, CRM, data
warehouses and other business applications.
Duration: 15 Days
Website URL: http://www.factbroker.com
* I7Asia
i7 Asia has excellent domain competency in catering to technology
requirements across various business domains such as Telecommunication,
Biotechnology, Healthcare, Logistics and Customer Service industries.
i7 Asia has highly skilled and dedicated professionals who are committed to
provide the whole range of services from Consulting to Implementing
customized solutions.
Duration: 7 Days
Website URL: http://www.i7asia.co.in
* Pre Press Designing
Client List Designs
TVS TVS-Hoading Digital Designing, Brouchers, Leaflets, Wrapper Designing
Global e-Solutions Brouchers for I-Pharma, I-Doctor, e-University
I7 Software Asia Brouchers for Factbroker, Set Miner
Clue flex Cable Brouchers, Hoadings
* Personal Details
Age - 34 (Birth Date: 20th March 1975)
Gender - Male
Nationality - Indian
Present Work Location - SanDisk Corporation
605 McCarty BLVD, Milpitas, CA,95035
Presently Resided at - 755, E Capitol Avenue
E 105, Milpitas CA, 95035
Marital Status - Married
Visa Status - H1 B
I am Reachable at - 408-***-****
Email - ***********@*****.***,
*******@*******.***
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