Customer Service Project Manager

Angie Gabriel

**** *.*. *** *******

Miami, FL **174

Phone: 786-***-****

E-mail: *************@*****.***

Objectives

To be employed in a business where I can utilize the skills and knowledge I

have acquired and develop new skills to help me grow and become more

knowledgeable

Education

1998-2002 Miami Coral Park Senior High School

High School Diploma

Community Service

Participation in Graphic Arts, Cinematography and Literature

Environmental Club & Cinematography Club

2006 -Currently Enrolled Miami Dade College

Two Years Completed with English and Mathematics

Working on AA with Major in Nursing

Experience

02-14-2005 - 01-27-2009 Cruise Consultant/Admin Assistant

Star Clippers Americas Miami, FL

Administrative Assistant: Creating spreadsheets, working on projects that

ranged from revenue to passenger counts, training new employees and

resolving client disputes and complaints.

Reservations: Booking Cruise Itineraries to Worldwide Destinations, Selling

Air fare, Selling Insurance, and Maintaining a High Level of Customer

Service by Answering Questions and Resolving Disputes.

Clerical: Filing, Faxing Invoices, Sending and Responding to Emails,

Copying, Scanning, Creating Spreadsheets, Data Input and Creating Company

Forms.

Project Manager: Creating reports and projects for Upper Management in a

timely and efficient manner that included revenue reports, transfer lists,

passenger counts, and previous passenger lists.

Receptionist: Answering Incoming Calls and Greeting Guests.

Accounting: Processing Deposits and Final Payments, Travel Agent

Commissions, Collecting Balances and Invoicing.

04-2004 - 11-2004 Customer Service Representative

Marriott Worldwide Reservations Miami, FL

Customer Service: Answering Questions and Resolving Any Disputes.

Reservations: Speaking to Clients from Around the World to Book Their Stays

at Marriott Locations Worldwide for Vacations, Business Trips, Honeymoons

and Other Types of Travel Needs.

02-2003 - 07-2004 After School Care Provider

David Fairchild Elementary Coral Gables, FL

After Care: Taking Care of Children Ages 4-6 from 1 P.M. to 5 P.M. during

the regular school year and during the summer school program, Participating

in Reading Time, Homework Assistance, Creating Art Projects, School Plays

and Outdoor Activities

Skills

Bi-Lingual: English & Spanish, Fluent

Computer Literacy: Internet, Microsoft Word, Excel, & Outlook, Advanced

Multi-Line Phone System, Advanced

QuickBooks, Beginner

Customer Service, Used 7 Years

Child Care, Beginner, 2 Years

Organized

Punctual

Proficient

References

Dayron Feliz 786-***-**** Years Known: 9 Years

Angely Gonzalez 305-***-**** Years Known: 7 Years

Silvia Garcia 305-***-**** Years Known: 5 Years

Jeana Johnson 786-***-**** Years Known: 3 Years

Previous Employment Contact Information

. Star Clippers Americas: 7200 N.W. 19th St. Miami, FL 33126

Phone: 305-***-****

. Marriott Global Reservations: 8240 N.W. 52nd Terr. Miami, FL

33166

Phone: 305-***-****

. David Fairchild Elementary: 5757 S.W. 45th St. Coral Gables, FL

33155

Phone: 305-***-****

Angie Gabriel

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Angie Gabriel

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