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Customer Service Supervisor

Location:
Marshallville, GA, 31057
Posted:
October 12, 2010

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Resume:

STACIE L. WHITE

**** ****** ******* ****

Marshallville, GA 31057

478-***-**** (Cell)

OBJECTIVE:

To assert my knowledge, training, experience, and interpersonal skills to

help your company grow and maintain customer satisfaction.

WORK EXPERIENCE:

CDO Technologies TDSS Light Clean-up

RAFB, GA

Dates Employed: 5/27/08 - current

Hours per week: 40 hours

Journeyman Analyst

Use analytical techniques and experience in gathering data to facilitate

process analysis and/or problem solve. Gathered and evaluated technical

source data and the configuration management of such data into inter-

related technical manuals and commodity manuals. This includes technical

content analysis, data integration, and configuration management of data

resulting from aircraft/equipment modifications that require before and

after modification data inclusion. (Supervisor: Ralph Mahany 926-3362)

CDO Technologies

RAFB, GA

Dates Employed: 9/29/06 - 5/26/08

Hours per week: 40 hours

Management Assistant

Perform Quality Control on packages prior to delivery, review and correct

Aircraft Technical Orders in PCMS GUI database, produce MPL files using

task specific double key software, make decisions on updating manuals and

notify coworkers of changes made, help train new employees on computer

systems' software, maintain levels of accuracy meeting contract obligations

and daily production goals, one of the top producers on the task

(Supervisor: Ralph Mahany 926-3362)

Sider-Oxydro, Inc

10110 Regur Road

Hawkinsville, GA 31036

Dates Employed: 11/5/2003 - 6/27/06

Hours per week: 40 hours

Office Assistant/Customer Service

Greeted clientele, answered multi-line/switchboard, handled website and

email information requests, typed letters, maintained customer files

utilizing ACT software, sent bulk mailings, tracked, ordered and restocked

office supplies, packaged and mailed all sample requests, handled all bill

of lading for out-going shipments with various trucking companies, as well

as, hazmat material. I have some experience in quoting and scheduling

trucks for outbound/inbound freight. Experienced in utilization of various

computer software (Microsoft Word/Works, ACT, UPS Worldship, Peachtree

Accounting, Avery and Excel)

United States Post Office

904 Russell Parkway

Warner Robins, GA 31088

Dates Employed: 3/2001 - 11/25/2003

Hours per week: 8 hours every other Saturday

Rural Carrier Associate

Resigned: 11/05/03

On call 365 days a year, responsible for a 22 mile routs, cased all mail,

sorted packages, forwarded all mail needed to CFS, mark-ups of

undeliverable mail, processed and accounted for all accountable mail

pieces, was on call for four different routes and whenever needed, knew and

delivered on 13 different routes, reported to supervisors on any problems,

work well with others, very good STRESS management skills.

Houston Medical Center

1601 Watson Blvd.

Warner Robins, GA 31088

Dates Employed: 1/2001 - 6/2001

Hours per week: 20 + hours

Cashier/Data Entry Clerk

Resigned: 6/2001

Handled insurance payments and cash intake, posted payments and all daily

transactions to accounts for five facilities, kept general ledger, input of

approved/denied claims and adjustments on accounts, handled cash exchange

for cafeteria, refunds for vending machines and charges to department

accounts.

(Supervisor: Stacey Shelnutt 478-***-****)

D & V Enterprises

2334 Burnette Road

Byron, GA 31008

Dates Employed: 10/2001 - 12/2001

10/2002 - 12/2002

Hours per week: 40 - 50 hours

Operations Clerk (Seasonal work)

Supervised staff of three, monitored work performed, handled established

accounts and all new calls. Processed and shipped orders within 24 hours,

used computer application to track orders, handled complaints, maintained

accounts payable/receivables and incoming/out-going mail. Typed letters,

maintained files, sent bulk mailings and kept supervisor informed on a

daily basis.

(Supervisors: Dennis or Vicki James 478-***-****)

EDUCATION:

Peach Co. High School Byron Elementary

Fort Valley, GA Byron, GA

General, 1989 General, 1985

JOB RELATED SKILLS:

Computer skills include ETIMS, PCMS GUI, Haystack, FEDLog, BINCS, WR-ALC

PDM Gateway, Konfig, Microsoft Office Suite, ACT, Peachtree Accounting, UPS

Worldship, Avery and spreadsheets,. Clerical skills include typing (65

wpm), data entry, word processing, multi-line phones & switchboard, filing

and updating records. Experienced dealing with a diversity of clients,

professionals and staff members. Proven communication skill both oral and

written, adapt easily to new responsibilities, self-motivated and detail

oriented, work well independently and as a team member, quick learner.

Already have a Secret Clearance.

REFERENCES:

Shannon Giacoletti 478-***-**** (work)

Maria Williard 478-***-**** (work)

Michele Frazier 478-***-**** (home)

Latina Fennell 478-***-**** (work)



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