Customer Service Sales
Resume:
Marvin Yarborough
Indianapolis, Indiana 46231
*****************@*****.***
Experienced and dedicated clinical professional with expertise in following areas:
Project management
Staff development
Customer service
Lab consultant
Education and training
Revenue growth
Product development
Technical support
Strong team player with effective communication and problem-solving ability.
Build business relationships with laboratory decision makers utilizing secondary or “soft-selling” techniques to
encourage renewed service contracts.
Manage sensitive assignments that require good organizational and interpersonal skills.
Build trust and credibility with peers, have a calm and stabilizing influence with teams, and speak with humility
on subjects of expertise.
Computer skills: Microsoft Word, Access, PowerPoint, Excel, Project, Publisher and Visio.
Public Speaking / Session Leader:
“Elisa Ddimer and Negative Predictive Value,” Midwest Hemostasis and Thrombosis Workshop, 2005.
“Importance of Point-of-Care Testing for Cardiac Markers,” Emergency Nurses Association, 1998.
Education
Bachelor of Science, Medical Technology, University of North Carolina, Chapel Hill, North Carolina; 1992.
Academic Achievement Honors; 1991, 1992.
Certified by the American Society of Clinical Pathologist (ASCP).
Experience
Intellidot Corporation / Patientsafe Solutions, San Diego, California 2007-2010
Clinical Laboratory Consultant: Recruited by Vice President to educate organization on clinical laboratory
processes. Provided training and clinical support to sales, field operations, engineering, product development and
quality assurance groups. Utilized extensive knowledge of various laboratory information systems to assist sales
representatives in making effective presentations. Designed educational materials for customer training and
product implementation. Furnished critical input for product enhancement and new feature development.
Project Management, new product implementation:
-Product delivery, resource allocation, scheduling, strategic planning, interface testing, customer training
and technical support.
Launched new wireless patient safety application in the first seven hospital laboratories in country. Reduced
project cycle for generating revenue from 180 to 90 days; increased revenue by 15% first year.
Established phlebotomy specimen collection application; implemented in three hospitals within first six months
of release; trained field personnel.
Collaborated with product development in first major upgrade release; assisted with writing technical resource
manual and user guide.
Marvin Yarborough
bioMerieux, Inc., Durham, North Carolina 2003-2006
Coagulation Client Consultant; 14 states, 125+ hospitals: Provided effective technical and customer support for
coagulation instrumentation and reagents. Installed coagulation equipment and maintained customer base.
Performed instrument implementation and method validation for installations. Developed, planned and executed
effective strategies for sales team to expand the region’s hemostasis business.
Gained 12% new growth, generated $9 million and secured net growth of $1.1 million 2 nd year.
Sustained $37 million revenue producing region; maintained position as highest producing region throughout
employment.
Recognized as top performing consultant in organization for two consecutive years.
Revised reagent distribution policy to minimize impact of production delays; only region to record net growth
in fiscal year 2005.
Directed product demonstrations and presentations, Midwest Hemostasis and Thrombosis workshop.
Polestar Labs Inc., Escondido, California 2001-2003
Clinical Instrument Specialist/Field Service Engineer: Implemented fully operational diagnostic laboratories for
physicians in private practice. Managed all aspects of installation, including shipment of capital equipment,
validation, regulatory compliance, quality control, inventory, training and technical support.
Conducted advanced training for support staff on clinical applications and problem-solving. Decreased
technical support calls by 10%, and decreased repeat service visits from 10% to 8% first three months.
Created a multilevel immunoassay support team to assist on difficult customer issues (not resolved by primary
support); reduced operating costs by eliminating need to out source problematic accounts to instrument
manufacturers.
Dade Behring Inc., Glasgow, Delaware 1996-2001
Clinical Applications Specialist: Installed a diverse array of laboratory analyzers and trained operators in use of
Dade Behring systems. Provided technical assistance to customers including problem-solving and method
validation. Developed rapport with hospital decision makers and established strong business relationships. Served
as key player in customer retention.
Achieved customer satisfaction rating of excellent on 100% of implementations (only one of three).
Contributed to development and successful launching of new immunoassay instrument created for quantitative
analysis of plasma proteins (Bn ProSpec); increased reagent sales by over 15%.
Collaborated with cardiac leaders at John Hopkins Medical Center to manage a field study for the development
of a new test identified to be early marker for cardiac disease (HS_CRP).
Wayne Memorial Hospital, Goldsboro, North Carolina 1992-1996
Laboratory Supervisor (evening): Recruited to manage staff of 15 for busy, full-service laboratory serving a 400-
bed hospital. Scheduled, conducted performance reviews, trained and provided technical leadership.
Reduced staff turnover, increased staff morale, and instituted policy of positive reinforcement; recognized for
exceptional performance.
Achieved 100% staff retention over two years, increased staff efficiency by 25%, and saved $100K per year by
eliminating need for additional staff.
Identified and resolved major conflicts in emergency blood release procedures; assisted in establishing new
laboratory policies.
Implemented new laboratory information system (Meditech); trained subordinates on new system and
supported migration during transition period.
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