Customer Service Assistant

Lavetta Ohonba

**** ** ******** ******

New York, NY 10032

*******@*****.***

917-***-****

OBJECTIVE:

Dedicated, service focused professional seeking to transition into a position that requires

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interpersonal communications, customer service, and reliability.

SKILLS

• MS Word, MS Excel, MS Access, MS Power Point

• Excellent interpersonal communicator

• Ability to understand business related documents

• Self starter

WORK EXPERIENCE

Receptionist/Residential Life Monitor

1/2008 – 11/2008, South Carolina Governor’s School

• Greet visitors and check for identification and provided information to visitors

• Answer phones

• Monitor Security cameras and secure and maintain confidential records

• Process and file incident reports

• Draft invoices, reports, and letters

• Scheduled appointments

• Resolve and report student complaints

Receptionist/Student Assistant

7/2006 11/2007, Dekalb Technical Institute Clarkston, GA

• Draft Memorandums for Academic Services Department

• Answer phones, greet visitors, and check for identification

• Provide information to visitors

• Prepare invoice, reports, and letters

• Manage calendars for student and instructors

• Educate clients on using available resources and materials

• Managed Learning Center in Supervisor’s absence

• In store marketer

3/2006 6/2006, Sears Home Improvement Clarkston, GA

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Provided on site customer service to potential customers

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Provided assistance to customers as needed within and outside of assigned department

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Persuaded customers to set up appointments for home improvement solutions

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Greeted and welcomed customers onto the store

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Attempted to interest and sell customers home improvement equipment

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Student Center Assistant

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6/2004 5/2005, Dekalb Technical Institute

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Greeted and assisted students with PC needs or problems

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Managed ongoing daily operations and activities

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Guided processes for registration, entrance exam

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ADDITIONAL INFORMATION

I am available for all shifts, extended hours and weekend assignments. However, weekdays and day shifts are

preferable.

Contact this candidate