Customer Service Manager

Felicia Sassenhagen

Phone: 512-***-****

Address: *** ********* ****, **********, ** 78655

Email: *******.***********@*****.***

Educational Background

St. Edwards University

January 2007 - August 2009

Major: Bachelor of Arts in Photocommunications

Accomplishments: Deans List, Magna Cum Laude, and O'Connor

Scholarship

Work History

Framing Department Manager

Michaels' Arts and Crafts

September 2010 - Current

A Framing Department Manager's responsibilities include training

associates in sales and framing production, managing production

work flow, customer service, and performing Manager On Duty

responsibilities for the store.

Certified Framer

Michael's Arts and Crafts

April 2010 - September 2010

The tasks for a Certified Framer include taking and processing

customer's custom framing orders, and the construction of framing

elements. Skills required for this position include computer and

order taking skills, mathematic skills including taking accurate

measurements, customer service skills, and the ability to be

detailed oriented and able to multi-task.

Imaging Intern

Canvas Press

May 2009 - August 2009

Duties for this position include formatting and retouching digital

image files with Adobe Photoshop in a Mac based environment. As

well as printing final digital image files on ink jet canvas paper

with a large format Epson printer. Other responsibilities include

basic office procedures such as answering incoming phone calls,

copying forms, and resolving issues with customer orders through

telephone and email.

Lab Assistant

St. Edwards University, Humanities Department

February 2009 - May 2009

The duties of this position included helping students in a digital

lab environment with ink jet printing, scanning film, and software

issues in a Mac based environment. Other responsibilities

included light maintenance on printers and janitorial duties.

Photo Specialist

Walgreens

May 2008 - September 2008

Duties included running the photo department by taking and

processing customer digital and film orders. Other duties

included machine maintenance, janitorial duties, and cash register

operations.

Knowledge and Skills

. Knowledgeable in digital darkroom techniques and work flow

. Experienced in ink jet printing

. Competent in traditional darkroom film and print processes

. Proficient in file management

. Ability to scan film and documents into various file formats and sizes

with several different outputs

. 1 year experience in office procedures

. 3 years customer service experience

. Competent in Adobe Photoshop, Adobe Bridge, Adobe Dreamweaver, Adobe In

design, Adobe Fireworks, Final Cut Pro, Microsoft Office, and

Internet Browsers.

. Mac and PC proficient

Contact this candidate