Human Resources Manager

Karla Jordan, PHR

Email: *************@***.*** P.O. BOX

631495

Phone: (713) 517 - 6724 Houston, TX

77267

HUMAN RESOURCES PROFESSIONAL

Employment Law Recruitment Strategic Planning Risk Management Total

Rewards

Training and Development Project Management Labor Law Regulatory

Compliance

Workforce Planning Global Organizational Effectiveness

. Bilingual passionate leader and strategic generalist with a

successful background orchestrating a clear understanding of the

many aspects of the human resources field.

. Extensive expertise directing all aspects of recruiting and

retention, labor markets and health, safety and security

compliance.

. Proven ability to train, motivate and lead successful employee

orientation and training.

. Demonstrated skill evaluating/improving existing policies,

processes, and technologies.

. Recognized for spearheading strategic planning and problem solving

in diverse settings.

. Strong performance management and appraisal skills with all levels

of individuals/groups.

PROFESSIONAL EXPERIENCE

Human Resources Manager (2008 - Present)

ALS Laboratory Group, Houston, TX

Developed and wrote employee handbook and continue to formally write

workplace policies and procedures. Ensure the execution of key HR

initiatives and processes to drive continuous improvement in the areas

of organizational effectiveness, performance management, training and

development, benefits, staffing, labor and employee relations,

employment practices and compliance.

Human Resources Generalist (2006 - 2008)

Lamons Gasket Company, Houston, TX

Developed and implemented a Web-based employee survey in three

languages for hourly employees. Process improvement teams were created

throughout each manufacturing department to address opportunities and

challenges. Achieved and maintained superior levels of client

satisfaction by ensuring the continuous delivery of top quality

services through recruiting, training, and the focus of employee

relations.

. Team member of the Gallup Q12 employee engagement task force

assembled to foster the company's culture.

. Worked with Supervisory management through investigations and

conflict resolution. Solved issues in a confidential manner.

. Collaborated with management to identify problem areas and

implement controls. Projects involved linking financial reports to

commission statements using Excel.

. Coordinated, planned and developed hourly and salary training and

development programs.

. Served an instrumental role in building union avoidance strategies.

. Managed FMLA, short-term disability and personal leaves of absence.

. Administered benefit plans (U.S. and Canada).

. Ensured all employees are kept informed of all benefit and policy

changes. Ensured that the company policies, procedures and

incentive plans are kept in compliance.

. Completed all Department of Labor, Unemployment, OSHA, EEO and

corporate reports/forms.

. Prepared monthly reports (sick hours, turnover, new hires,

terminations, shift differential, FMLA and census reports).

. Published company newsletter.

. Processed H1-B and L1 Visas.

. Implemented and managed training matrix for hourly and salary

employees.

. Administered wage and salary data analysis (annual performance

evaluation process, merit increases, salary surveys, salary ranges

and exempt/non-exempt classification).

. Audited payroll records, deduction premiums, and wrote benefits

communications memos.

. Updated organizational charts.

. Attended career fairs and created internship program in accounting,

marketing and manufacturing.

FOH Manager (2005 - 2006)

Cordua Restaurants, Houston, TX

. Assisted in completing monthly projects that helped the company's

bottom line.

. Developed and wrote employee handbook for business unit.

. Managed employee relations, customer loyalty program and initiative

programs.

Restaurant Owner (1996-2003)

Imperial Palace, Cape Girardeau, MO

SKILLS

Bilingual: Fluent Spanish

Operating Systems: Microsoft Windows

Applications: MS Word, Excel, Access, PowerPoint, MS Visio, FrontPage

Packages and Tools: ADP, PaySpecialist, E-Time, ReportSmith, Qquest,

Millenium, NetFusion,

Syteline, Microsoft Project, OrgPlus, PayCom

Certification: Passed Professional in Human Resources (PHR) exam,

January 2008

MEMBERSHIPS

Society for Human Resource Management (SHRM)

HRHouston

Houston Compensation Association

American Payroll Association

World at Work

EDUCATION

MBA in Human Resources

University of Phoenix, December 2006

BA in Management with emphasis in Organizational Leadership

Southeast Missouri State University, July 2003

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