Manager Administrative Assistant

Nancy Laraine Dover

*** ******* ****** 423-***-****

Johnson City, TN 37604

OBJECTIVE: To obtain a successful position with a stable and growing

company, where my

knowledge and skills can be utilized while obtaining growth

and experience in both my personal life and career.

PROFESSIONAL EXPERIENCE:

May 2008 - Present - Mountain States Health Alliance Johnson City,

Tennessee

Medical Staff Data Analyst (Promoted from Data Coordinator)

($32,000/yr)

. Assist with the credentialing process of medical staff and applicants for

all Mountain States Health Alliance facilities.

. Maintain information in Cactus and SMS systems for all medical staff

. Production of monthly reporting in Cactus for distribution and collection

of reappointments of medical staff

. Maintain and ensure compliance of all license and insurance policies to

include DEA certificates as well as state medical license and malpractice

insurance for all medical staff

December 2006 - April 2008 - Wyndham Vacation Resorts Johnson City,

Tennessee

(formerly Fairfield Resorts)

Senior Human Resource Generalist ($45,000/yr)

. Managed HR department team including recruiting, payroll and receptionist

. Responsible for meeting overall recruiting and staffing functions, hiring

50+ employees per week

. Responsible for analysis of market data in regards to staffing for site

leadership team

. Administer advertising budget as well as maintain advertising agency

. Administer policies and procedures for call center to include handling of

employee relations issues as well as liaison between employees and site

leadership

. Facilitate weekly new hire orientation

. Maintain all worker's compensation, employee benefits and leave of

absence

. Responsible for payroll department utilizing Kronos and Oracle for new

hire entry and commission pay for over 350+ employees

April 2003 - December 2006 - Adecco Employment Services Johnson City,

Tennessee

Branch Manager ($38,000/yr)

. Responsible for overall financials of branch

. Responsible for obtaining new business in growing branch while retaining

current business

. Maintain relationships with clients and management of accounts

. Facilitate weekly staff meetings to present goals and expectations of

staff

. Oversee operations in local office of 2 Office Supervisors as well as

Onsite Manager

. Responsible for recruiting process from new clients to associates

. Oversee employee relations and all HR functions of over 300+ temporary

associates on a daily basis

. Responsible for workers compensation and maintain all claims and program

. Develop marketing and branding advertisements for branch

Onsite Manager

. Manage onsite manufacturing company with 100 + temporary associates

. Responsible for directing the recruiting and selection process and make

final hiring decisions

. Develop and market advertising to ensure site staffing requirements are

being met

. Facilitate New Employee Orientation training

. Responsible for all functions of HR with regard to temporary associates

. Responsible for weekly payroll and audits of payroll

. Assist to develop and maintain other client accounts as needed

December 2000 - December 2002 - Fairfield Resorts Bristol, Tennessee

Associate Human Resource Representative

. Administer HR policies, procedures and practices

. Responsible for directing the recruiting and selection process and make

final hiring decisions

. Oversee site selection process to ensure site staffing requirements are

being met

. Develop and market advertising ideas for recruitment of employees

. Advising management on employee relations issues, interpretation of

company policy and procedure, and state and federal law

. Administration and training of employees on benefits to include

presentations, enrollment of new and exiting eligible employees and

overseeing annual Open Enrollment period

. Maintain and update key month HR reports

. Facilitate employee training classes, such as New Employee Orientation

training and other training programs as assigned

. Worked with Human Resource Team in development and implementation of New

Hire Orientation program

. Maintain and audit personnel records to ensure compliance with federal

and state regulations including OSHA and worker's compensation

April 1998 - December 2000 - Morrill Electric, Inc. Erwin, Tennessee

Administrative Assistant to VP of Marketing and Sales

Assist VP of Marketing and Sales in marketing and sales ideas,

processing/maintaining quotes, processing monthly sales reports and other

marketing/sales concepts

* Develop/process marketing ads

* Implemented/maintain customer service for plastics division of company

April 1991 - April 1998 - Morrill Electric, Inc. Erwin, Tennessee

Administrative Assistant to Production Manager/Secretary

Provide daily support to Production Manager. Duties include typing from

dictation, assist with pre-employment process, including scheduling and

participating in interviews, answering employee requests in the Managers'

absence and acting as a liaison with purchasing and insurance group

( Provide clerical support for Production Manager and site Supervisors

Provide employee new-hire orientation

Compile and distribute weekly and monthly production reports

Provide support for preparation and distribution of manpower schedules

Developed and implemented attendance tracking system

Developed and maintain dBase system for OSHA 200 Log

Track employee profile documents to insure on time merit raises

Maintain warehouse inventory on dBase and perform quarterly "big ticket"

item inventory

Conduct new employee Hazardous Chemical Training

Conduct bi-monthly safety meetings - Chairman of the Committee

OTHER ACTIVITIES: Pianist - Clark Street Baptist Church

Group Fitness Instructor - Lifestyles Center, Johnson

City TN

EDUCATION: Master's of Business Administration - May 2009

Milligan College, Elizabethton, TN

Bachelor of Business Administration - May 2000

East Tennessee State University, Johnson City, TN

Major: Human Resource Management

Northeast State Tech Community College, Blountville, TN

Parallel Program - Transferred to ETSU

Unicoi County High School, Erwin, TN

COMPUTER SKILLS:

( Microsoft Word/Office ( Microsoft Excel

( Oracle ( Microsoft Powerpoint

( Lawson Insight 20/20 ( Kronos Timekeeping System

( Seagate Crystal Reports ( Visual Cactus

REFERENCES: Available upon request

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