Customer Service Manager

Erica Nunez

***** *********** ***, *******, ** **545

510-***-**** *****.***@*****.***

OBJECTIVE

Seeking a work opportunity in a clinical public health setting where I may be able to collaborate with health

professionals and experience the practical side of working with individuals of varying cultures and life experiences,

while helping all individuals attain a better quality of life.

EDUCATION

California State University, East Bay Hayward, CA

B.A. Psychology, Minor Biology GPA: 3.2 September 2006 – September 2010

EXPERIENCE

B.A.C.S. Towne House, C.L.C. Oakland, CA

Mental Health Specialist- Intern, current Volunteer

• Supervised small groups of individuals with varying psychiatric diagnosis

• Collaborated with staff to provide appropriate vocational and therapeutic guidance for clients

• Gained invaluable knowledge in the counseling profession, in analysis and utilization of therapeutic models

Families First, EMQ- THPP Concord, CA

Youth Mentor- Summer Intern June – December 2009

• Mentored youth in the Transitional Housing Placement Program through a community service internship

• Collaborated with supervisors and assisted minors in the program in learning vital life skills before

emancipation (i.e.; money management, bill paying, conflict management, and work ethic)

• Utilized the Carl Rogers therapeutic approach of 'unconditional positive regard' to develop a relationship with

the youth

College of Letters, Arts, and Social Sciences CSUEB Hayward, CA

Receptionist, Federal Work Study January - September 2007

• Answered phones, and handled mailing list correspondence

• Compiled data entry, along with other administrative tasks

• Assisted Deans with power point presentations and other projects

Taqueria El Urge Fremont, CA

Assistant Manager June 1999 - January 2006

• Interacted with customers daily, and demonstrate excellent customer service

• Trained employees quarterly

• Maintained cleanliness and aesthetic look of the restaurant

• Executed inventory reports and bi-weekly payroll

CAMPUS AND COMMUNITY INVOLVEMENT

Psi Chi, International Honor Society in Psychology, Vice President of East Bay Chapter; Fall 2009 to present

Psychology Club; Fall 2009 to present

Completed 100 hours; Community Service Scholarship Program, Summer Internship; June-December 2009

References: Available upon Request

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