Customer Service Sales

BEVERLY

J. GROOMS

*** ********** ******

937-***-****

Xenia, Ohio 45385

************@*********.***

PROFILE

Diverse and transferable experience in Computer Systems Operations and

customer service/technical support as well as Master Trak filing system.

Reputation for quality job performance and excellent attendance.

HIGHLIGHTS OF QUALIFICATIONS

. Productive and responsible; willing to apply and/or learn computer tasks

as needed.

. Able to think independently and quickly resolve problems.

. Experienced in performing computer system operations tasks, enjoy

analyzing and solving problems.

. Experienced in technical writing and document development. *Noted for

above average documentation.

. Adept at following structural job task analysis; proven abilities in

Automotive Industry Application, training and support.

. Software: MS Windows 2003, MS Windows 2007, XP Professional, MS Visio,

Excel, Unix, CIS, CID and Master Trak systems

. Hardware: VAX, Dell Systems, Challenge Systems, NCR Systems, MS DOS, and

numerous other operating systems.

EMPLOYMENT HISTORY

Administrator, Reynolds and Reynolds, Dayton, Ohio

August 2001

to January 2008

. Created Deal Jackets for the Sales staff within a limited time frame.

. Maintained files for internal and external staff requests.

. Maintained files and deal jacket logs.

. Proofread approved leases and Reynolds & Reynolds documents for errors

. Extensive research files for orders and leases

. Setup Master Trak filing system

Computer Operator, Reynolds and Reynolds, Dayton, Ohio

August 1997 to August 2001

. Performed duties that support Automotive Industry Applications and

maintenance of ERA2, DCS and other platforms.

. In-depth working knowledge of the operation of VAX/VMS platforms.

. Performed setups and releasing user requested jobs, backups and preparing

files for off-site storage.

. Provided interface to systems administration/development;

. Setup and execute jobs according to schedule.

. Provide customer interface, administer forms, write documentation for

computer and labeler applications use, input Unix on Challenge systems,

check master disk for viruses.

. Utilize PageMaker, MS Windows 95 and CD labeler applications to create

specialized labeling. Pull and ship reships.

EDUCATION

RETS Tech Center, Inc., Centerville, Ohio Associate of Science Degree

in Computer Science Technology

Greene County Career Center-Adult Attending

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