Quality Assurance High School

Felecia S. Campbell

**** ***** ***** ******** ****. #5302

Jacksonville, Florida 32277

904-***-**** cell

904-***-**** work

Objective: Product Rate and Administration Professional skilled in

both day-to-day management and implementation of strategic initiatives

across multiple functions. Very high comfort level with detail and possess

strong analytical skills. Proficient in vendor and client relationship

management from implementation through maintenance. Skilled at working

with Clients requiring a high degree of customization and flexibility.

Well grounded in health care delivery systems with demonstrated results in

a complex, often ambiguous environment.

Education: High School Graduation; Andrew Jackson

Completion of Southern Illinois University; Workforce

Education Development & Human Services; Bachelors

Degree

Employment:

Blue Cross Blue Shield of Florida

Jacksonville, Florida 1988-Present

Product Rate Analyst II

. Possess effective communication skills both oral and written,

excellent organizational skills, able to effectively negotiate with

internal and external customers. Communicates information in a clear

concise, credible and timely manner to optimize understanding.

. Analyzes and researches new or existing products, systems, procedures,

and/or work flow needs; recommends solutions/action.

. Provides technical assistance to customers in resolving day-to-day

systems or business problems which may include specific project

support or computer-based applications.

. Participates in inspection/audits and conducts control evaluations.

. Analyzes testing criteria for specification compliance.

. Develops test data, executes testing and documents results.

. Document processes and business requirements from identification,

development cycle, and quality assurance to achieve accuracy and

adherence to standards.

. Develop applications systems from development through coding for new

systems/business processes or changes to existing processes/systems.

. Hands-on experience with system development, testing and documentation

. Participates in team quality assurance.

. Analyzes and researches systems, procedures and work flow needs to

recommend the most efficient processes.

. Used knowledge of team member's strengths and developmental needs to

encourage challenging tasks, identified and eliminated barriers to

ensure timely and accurate implementation of new processes and

procedures.

. Implements and evaluates decisions timely, using combination of

rational and creative processes, analysis, knowledge, experience and

judgment.

. Identifies, recommends and pursues a course of action that meets

individual, team, and organizational objectives.

. Participated on and supported various corporate projects, business

initiatives and group sales by analyzing impacts, determinant

feasibility and creating coding language.

Skills: Six Sigma Yellow Belt, Windows NT, Windows XP, Microsoft

Outlook, Power Point, Word

Participation: Corporate YMCA Advisory Board member, Community Champions

BCBSFL volunteer, Community Volunteer Jacksonville, Facilitator

of Study Circles Northeast Florida; sponsored by the City of

Jacksonville Human Rights Commission JHRC and the Mayors Office,

Toastmasters International Competent Communicator Certificate.

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