Customer Service Sales

Objective: Experienced Administrative Assistant who is looking to grow

within a dynamic organization and demonstrate my experience

and knowledge through advanced opportunities. Acquires

experienced in coaching, counseling, and supporting

operational needs of an organization. Self directed and

results driven with excellent decision making and

communication skills.

Qualifications: ? 10 years of demonstrated excellence in customer

service

? Possess experience in education, business, sales, marketing,

finance, transportation, and healthcare per previous

employment

? Recognized talent for analyzing and leading projects

? Maintained and produced reports and statistical data

? Proven ability to manage administrative functions

< Provides exceptional customer service, personal

integrity, and demonstrated commitment to ethical

and moral business standards

? Advanced proficiency in Microsoft Office applications

including Excel, Word, Power

Point and Windows

operational systems - Advanced proficiency in MISTER,

DocuWare applications and

Business Communications

? Quickly grasp new skills and apply them to meet

maximum results either working

individually or in a team setting

Experience: Apollo - University of Phoenix (Axia College)

Phoenix, AZ

College Advisor, High School Initiative April 2, 2008 to August

31, 2010

? Advise high school and undergraduate students on admission

requirements for

Completion of degree

programs

? Enroll Students into

undergraduate programs

? Provide assistance

including informing students of finance opportunities available

? Maintain communication

while conveying accurate information to promote awareness

of guidelines pertinent in

continuing education

? Maintain continual

discussions of students motivation and obstacles to promote a

proactive and comfortable

educational environment

? Assisted marketing team in

providing suggestions to develop revised demo pertaining

to online education

? Prospect for new potential

students and maintain a 12 week follow up and continual

monthly follow up there

after

? Worked closely with

financial advisors and academic advisors to insure student

success and encourage

communication

Job Brokers (Temp w/University of Phoenix) January 2, 2008 - April

20, 2008

ACS - State and Local Solutions

Phoenix, AZ

Inside Sales Associate May7, 2004 to

December 31, 2007

? Offered customers valuable information regarding company

products and benefits.

? Provides solutions to customer questions and concerns involving

product and service.

? Exceeds quarterly quota consecutively.

? Participated in local and international trade shows.

? Handled all incoming applications and documents for enrollment.

? Assists customers with billing issues, requests, and truck

reconciliations

? Gathers and researches information for problem resolution

? Trained new staff on policies and procedures of safety and

provides guidance in

system assistance

? Ability to maintain time management accordingly to adjust to

new projects and/or

assignments.

? Recipient of 2 awards for successful and timely results in

obtaining and managing

competitive client

accounts on a consistent basis.

? Became the 1st inside sales agent to travel internationally and

work with outside sales

? Assisted with research projects designed to increase sales

? Data Entry Specialist - Received, scanned, and coded documents

to electronic

format

Morgan Stanley

Scottsdale, AZ

Client Service Associate February 28, 2003 to

May 01, 2004

< Provided support to brokerage team and assisted in

proposal preparation.

< Manage all high incoming call volume and inquiries.

< Maintained and sustained long-term relationships with

clients.

< Successfully opened and prepared client accounts.

< Plan, direct, and organize brokerage seminars for

prospects.

< Developed (House Holding) portfolio projections and

assists customers in tier plans.

< Consistently meet deadlines.

< Provided high quality customer service and details to

customer accounts.

< Prepared various marketing-suspect prospect mailers and

participated in various marketing programs.

< Develop effective relationships with outside vendors

< Oversee daily office operation including ordering

supplies and scheduling equipment repairs

New Haven Support Facility Mesa, AZ

Provider October 8, 2002 to March 2003

? Planned and executed the goals and objectives of

each client.

< Reviewed client's management regarding general scope and

technical environment.

< Participated in various client contact meetings and

teaming meetings to facilitate procedures per new

methods of therapy.

< Maintained and recorded patient case information,

confidentiality, and progress.

< Assisted with questions, comment, and/or concerns of

clients.

Tempe Union High School Tempe, AZ

Special Educational Mentor July 9, 2001 to October 11, 2002.

? Observed stability of internal and external

environment.

? Performed general office duties.

? Completed extensive data entry.

? Maintained database to ensure accurate reporting.

Red Eye Tempe, AZ

Retail Manager/Assistant DM July 2000 to July 2001

< Managed a staff of 12 sales associates.

< Demonstrated working knowledge of Sales Customer

relationship when in a marketing environment.

< Responsible for staff performance.

< Reviewed daily sales reports.

< Organized store and merchandised new shipments.

< Supervision of Sales Team & tracking of progress

Education:

Phoenix College Phoenix, AZ

Coursework in Business and Marketing July 2009 to Current

Maricopa Skills Center Phoenix, AZ

Nursing Assistant (NA) Diploma

July 2003

Mesa Community College

Mesa, AZ

Coursework in Nursing, Business, and

Marketing 2001

- 2003

Tempe Union High School

Tempe, AZ

Diploma

2001

Certifications: First Aid and CPR Certified

Nurses Assistant Diploma

Microsoft /Excel 2007

References Available Upon Request

Contact this candidate