Customer Service High School

Mike Bourdeau

** ******* ** *** **

Shrewsbury, MA, 01545

Objective Dedicated individual with good work ethic and great leadership

skills, seeking an entry level position with a growing company

Experience

Kaz Incorporated 08/2010

to Present

Customer service/sale

. Respond to customer inquiries

. Research required information using available resources

. Provide customer with product and service information

Public Sector Partners Prescription Advantage 10/01/2009-

05/28/2010

Member Services Relation

. Provide answers to clients' concern such as to verify their eligibility

and plan status

. Responsible for requesting application for prospective clients

. Research pharmacy issue for member

Life Plans Long Term Care Insurance

06/2010-09/2010

. Handle a variety of inbound calls from research participants

. Enroll in program and schedule a follow up interview

. Provide timely follow up for clients

. Assign cases to nurses for visitation

Boston Medical Center Healthnet Plan

2/2-2008 - 05/22/09

Member Services Representative

. Research and investigate billing issues

. Verify eligibility of the Network's member

. Provide customers with product and service information

. Complete all training requirements to guarantee proper knowledge of

products and services offered by the company

Allied Barton

12-06 to 02/20/2008

Patrol Officer/Front Desk

. Interact and answer routine questions from visitors and building tenants

. Monitor building perimeter, report any suspicious activities and respond

to emergency calls.

. Perform building patrol to ensure safety of client's property

Mass Health Insurance

06/06 to 09/06

Customer Service Representative

. Provide answers to clients' concern such as to verify their eligibility

and plan status

. Classify various documents and file them in proper allocated place

. Responsible for mailing out Mass Health Insurance application to

prospective clients

Boston Learning Center

12-05, 05- 06

Office Assistant

. Answering phone calls

. Set up Appointments and responsible for overseeing clients' schedules.

. Customer Service

Bank of America

06/04 to 08/04

Intern

. Answering phone calls

. Filing Documents and fixing data

. Photocopying and general office duties

Highlights

. Energetic and self motivated individual

. Ability to work well under pressure and to meet given deadlines

. Good work ethic and perform well in fast-paced environment

. Possess good sense of creativity as well as organizational skills

Education

Hyde Park High School

High School Diploma, graduated with honors

06/05/05

Bay State College

Entertainment Management

09/05 to Present

Bunker Hill Community College

09/2009 to Present

Paralegal

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