Quality Assurance Project

Christopher A. Ricco

* ****** ****** ( Middleboro, MA 02346 ( 774-***-**** (

*****.*.*****@*****.***

QUALITY ASSURANCE ANALYST

QA analyst with over 10 years experience in the retirement benefits

industry. Involved in the design, testing, and implementation of software

developed for 401(k)/Defined Contribution and Benefits Outsourcing

processing. Lead analyst responsible for the testing of all system

developments for applications involved in the inbound client transmission

of payroll data.

Core Skills & Technical Competencies

MANUAL TESTING OF MAINFRAME, WEB-BASED, GUI AND CLIENT SERVER APPLICATIONS

Experience with SDLC process: project planning, test strategy, test plans, test

case execution, etc.

Effective communication skills - works with all project team members to resolve

issues

Expertise with relational databases - SQL querying

Identification and documentation of defects using tracking tools

Functional, UAT, Regression testing

Software: TSO/ISPF, CICS, Microsoft Word, Excel, PowerPoint, .NET, SunGard

Omnistation

Testing Tools: Mercury Quality Center 9.0, Borland Starteam, PVCS Tracker

Databases: DB2, Oracle, MS Access, MySQL

Platforms: Windows (XP, 2000, NT), MVS, z/OS, OS2

Professional Summary & Employment History

> ENGAGED IN ALL PHASES OF THE TESTING LIFECYCLE: REQUIREMENT GATHERING,

PROJECT PLANNING, TEST STRATEGY AND TESTPLAN DEVELOPMENT, DEFECT

TRACKING AND RESEARCH, IMPLEMENTATION AND SUPPORT.

> Expertise with a variety of platforms, software and applications. This

includes mainframe, web-based, GUI and client server. Performs testing

from Front End and Back End perspectives.

> Proficient with the use of relational database query tools such as SQL

for gathering and validating test data. Comprehensive understanding of

the flow of data through various interfacing applications.

> Experience in the testing of large high-profile projects, as well as

in the management of multiple smaller scale projects. Strong multi-

tasking skills.

> Collaborates and communicates effectively with developers, business

analysts and QA team members to ensure that issues are resolved and

all questions are answered in order to complete projects within the

required timeframes.

Mercer - Norwood, MA

3 / 1997 - 12 / 2008

Senior QA Analyst

Participate in requirements sessions during design phase of software

development, providing input for specifications and obtaining

clarification of project parameters. Define test strategies and provide

estimates for project scheduling. Develop detailed test plans. Consult

with developers and business users to ensure that all potential business

scenarios are covered. Ensure that an accurate testing environment is

established prior to the deployment of the software into the test region.

Create and execute test scenarios and summarize results. Identify design

defects and clearly communicate all steps to developers using tracking

software. Perform regression and stress testing as needed to maintain

system integrity. Facilitate project turnover testing and implementation.

Create and update procedural documentation for QA and product support

departments. Train and oversee other analysts.

Key Results:

Professional Experience (continued)

C. Ricco

< TESTED THE IMPLEMENTATION OF .NET DATA MANAGEMENT APPLICATION FOR

PROCESSING OF DEFINED CONTRIBUTION AND BENEFITS OUTSOURCING

INFORMATION FOR NEW CLIENTS. THIS INCLUDED FRONT AND BACK END

TESTING FOR BATCH FILE PROCESSING AND GUI DATA PROCESSING

SCREENS. VALIDATED UPDATES TO ORACLE DATABASE USING PL/SQL.

VERIFIED THE INTERFACE OF THE NEW PROCESSES WITH EXISTING PAYROLL

AND PARTICIPANT DATA SYSTEMS.

< Migration of Defined Contribution payroll process from client

server to web based application. Involved in design phase -

giving input to business analysts for requirement development

based on knowledge of existing processes. Developed test strategy

and test plans and created test environment. Validated updates to

web screens and verified updates to DB2 database and interface to

existing applications.

< Enhancements to payroll contribution processing to adhere to

Federal regulations for 401(k) Catch Up contribution processing.

This involved a complete overhaul of the existing contribution

validation process. Gave constructive input during design phase.

Developed strategy and test plans to ensure accurate processing

with regard to newly determined age and amount limits.

Additional Experience:

First Data Corporation - Boston, MA

Tax Reporting Analyst

Created functional specifications based on IRS regulations for year

end mutual fund reporting. Verified the accuracy of tax

calculations to ensure compliance with IRS regulation. Oversaw the

printing and distribution of tax forms as printed by client

vendors.

Education

UNIVERSITY OF MASSACHUSETTS - AMHERST, MA

Bachelor of Arts, Communications

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