Customer Service Sales Experience Assistant .Net

Heather L. Moyer

**** ******** *****(Eagan, MN **122

651-***-****(********@*******.***

Skills summary:

. Five years of customers service experience

. Proficient in Microsoft Office: Word, Power Point, Excel, Footprints,

and Outlook

. Successful team leader for over 20 students

. Effective communicator with staff, students, general public, and

supervisors

Education:

Bachelor of Science in Business Administration and Psychology

University of Wisconsin-River Falls (UWRF), December 2010

Dean's List, Major GPA 3.26/4.0

SHRM Learning System Course, November 2010

Human Resource Experience:

Intern, Student Affairs, University Center, River Falls, WI

December 2009-April 2010

. Reviewed all hiring materials and insured that they were all up to

date

. Advertised throughout campus including table tents, flyers, student

email notifications, and online using the Hire-a-Falcon system

. Tracked applicants throughout the hiring process using the software

program Footprints and sent automated responses to applicants as

necessary

. Communicated effectively with applicants to insure all application

materials were received

. Maintained Excel spreadsheet to keep record of application materials

as they were sent in

. Interviewed qualifying applicants and assisted in the selection

process

Work Experience:

Customer Service, Kohl's Department Store, Apple Valley, MN

2005-

Present

. Demonstrated good communication skills to provide the best customer

service

. Handled customer checkout at cash register by processing transactions,

performing price checks, and handling even exchanges

. Assisted at customer service desk by answering telephones, handling

customer returns, and re-ticketing/marking returned items

. Maintained departments by tidying and restocking shelves, clearing

dressing rooms, and checking the stock room for customers for items

not on the sales floor

University Center Desk Lead, UWRF

2009-May 2010

. Assisted in running bi-weekly desk meetings

. Conducted evaluations with desk staff bi-annually

. Scheduled work times for approximately 20 employees during the school

year

. Kept desk organized and conducted other projects as assigned

University Desk Assistant, UWRF

2006-May

2010

. Answered questions from students, staff and visitors entering the

University Center

. Assisted in answering telephones and directing calls as necessary

. Completed administrative tasks for professional staff such as copying,

collating, and sorting mail

. Handled money transactions along with balancing the cash drawers

Mail Room Student Assistant, UWRF

2008-May

2009

. Accessed computer database to gather address information on mail that

needed to be forwarded

. Labeled mail and got it ready to be sent out to appropriate recipient

Heather L. Moyer Page 2

1450 Richards Court(Eagan, MN 55122

651-***-****(********@*******.***

Work Experience Continued:

ACT proctor, UWRF

2008-2009

. Created a productive study environment

. Conducted a secure student check-in process by ensuring the student

admission ticket matched their photo identification card

. Accountable for distributing and collecting all testing materials in

the proper order

Volunteer Experiences/Extracurricular Activities:

Volunteer, Spirit of Life Presbyterian Church, Apple Valley, MN

2004-

Present

. Performed light clerical duties such as: answering phones, preparing

mailings, copying, and collating

Treasurer, Society for Human Resource Management (SHRM), UWRF

Fall 2009-Spring 2010

. Attended Bi-weekly meetings and scheduled events

. Handled and recorded all money transactions for the organization

Volunteer, Treasures of the Heart, River Falls, WI

Spring 2007

. Sorted acceptable donations and made available for purchase to the

public

. Completed customer transactions and assisted on sales floor when

needed

Volunteer, Advent United Methodist Church, Eagan, MN

1998-2006

. Taught Sunday school classes following curriculum administered by the

church

. Performed work projects for Appalachia Service Project Mission Trip

Contact this candidate