Customer Service Sales

Richard Durand

***** *. ******* ***., #***, Aurora, CO 80014 (303-***-**** ( 303-521-

**** (cell)( *******@***.***

SUMMARY OF QUALIFICATIONS

EDUCATION:

. Bachelor Degree in Accounting (Metropolitan State College).

PROFESSIONAL EXPERIENCE

Colorado Heights University - salary $30,000

Accounts Receivable February

2010 to Sep 2010

- Duties included accounts receivable

Invoicing customers & sending statements - printing, mailing, &

filing of copies.

Customer service / invoice & statement conflict resolution

(including negotiation of payments schedules, payment disputes,

amounts, and discounts).

Pulling invoices verifying amounts, dates, products sold, and

mailing/faxing copies.

Contacting customers.

- Collections of delinquent accounts.

Printing out of aging and researching outstanding past due

invoices - noting invoices about to go past due.

Contacting customers regarding past due amounts by phone, mail,

fax, and e-mail (including 1st, 2nd, and final requests).

Updating the aging - making notes on customer's payment (i.e.:

if set up repayment schedule, will make monthly payments of

varying amounts, or will make payment at a later date).

Contacting collection agency setting up & monitoring of

collection accounts.

Writing off of uncollectable accounts & noting any payments on

accounts sent to collections

Professional Trade Supply- salary $32,000

Accounts Receivable November

2008 to June 2009

- Duties included accounts receivable (full cycle - business to

business)

Invoicing customers & sending statements - printing, mailing, &

filing of copies.

Customer service / invoice & statement conflict resolution

(including negotiation of payments schedules, payment disputes,

amounts, and discounts).

Pulling invoices verifying amounts, dates, products sold, and

mailing/faxing copies.

Contacting customers regarding outstanding credits - or special

deals.

- Lock box & cash collections

Pulling information from lock box & and verifying amounts.

Totaling live checks and cash for deposit.

Verifying amounts from cashiers.

Verifying deposits from other location.

NSF checks - contact customer - put customer on hold - stop

deliveries.

- Cash applications

Matching amounts from lock box, live checks, credit card, and

cash to outstanding invoices (contacting customer about any

discrepancy).

Applying cash, lock box, live checks, and credit cards to

invoices in accounting software (AS400) & GL.

Updating the aging.

- Collections of delinquent accounts.

Printing out of aging and researching outstanding past due

invoices - noting invoices about to go past due.

Contacting customers regarding past due amounts by phone, mail,

fax, and e-mail (including 1st, 2nd, and final requests).

Updating the aging - making notes on customer's payment (i.e.:

if set up repayment schedule, will make monthly payments of

varying amounts, or will make payment at a later date).

Contacting collection agency/attorney - setting up & monitoring

of collection accounts.

Writing off of uncollectable accounts & noting any payments on

accounts sent to collections.

Keeping track of bankruptcy (customers).

Adjusting customer accounts for credits (returns, refunds, and

deals).

- Review of credit and establishing new accounts.

Sending out new customer packages (letter of credit request,

business references, bank references, how long in business,

ect.) for the new customer to fill out and return.

Verifying letters of credit/new customer package.

Sending credit check forms to business references customer

listed.

Credit check on customer (ie. Dun & Bradstreet).

Set up customer in computer system (name, address, payment

terms, trade discounts, sales person ect).

Updating of customer accounts (change of address repayment

terms, discounts)

Putting customers on hold/COD.

- Production of various reports for CFO (including using pivot tables on

EXCEL)

Report of aging of A/R for CFO & president.

Status report of customers on payment schedule/monthly payments

for CFO.

Month/year end for A/R.

New customer report..

NSF check report.

Posting reports for GL.

Employee purchase & payment reports.

Bank deposits.

Cash & live check deposits (daily or twice daily).

Matching of deposit slip to amounts posted to GL (both

locations).

Reason for leaving: Laid off (business has since closed)

Contour Adjustable Beds- salary $32,000

January 2008 to October 2008

Accountant

. Duties include accounts receivable (full cycle) for four companies

(business to individual).

Invoicing customers & sending statements - printing, mailing, &

filing of copies.

Customer service / invoice & statement conflict resolution

(including negation of payments schedules, payment disputes,

amounts, and discounts).

Pulling invoices verifying amounts, dates, products sold, and

mailing/faxing copies.

Contacting customers regarding outstanding credits - or special

deals.

Processing customer returns.

. Lock box & cash collections

Pulling information from lock box & and verifying amounts.

Totaling live checks and cash for deposit.

Verifying amounts from cashiers.

Verifying deposits from other location.

NSF checks - contact customer - put customer on hold - stop

deliveries.

. Cash applications

Matching amounts from lock box, live checks, credit card, and

cash to outstanding invoices (contacting customer about any

discrepancy.

Applying cash, lock box, live checks, and credit cards to

invoices in accounting software (AS400 & Real World) & GL.

Updating the aging.

. Collections of delinquent accounts.

Printing out of aging and researching outstanding past due

invoices - noting invoices about to go past due.

Contacting customers regarding past due amounts by phone, mail,

fax, and e-mail (including 1st, 2nd, and final requests).

Updating the aging - making notes on customer's payment (i.e.:

if set up repayment schedule, will make monthly payments of

varying amounts, or will make payment at a later date).

Contacting collection agency/attorney - setting up & monitoring

of collection accounts.

Writing off of uncollectable accounts & noting any payments on

accounts sent to collections.

Keeping track of bankruptcy (customers).

. Bank deposits

Cash & live check deposits (daily or twice daily).

Matching of deposit slip to amounts posted to GL.

. Accounts Payable (A/P) Full cycle

Opening mail.

Entering invoices into system.

Cutting checks to be signed by owner or controller.

Monitoring of checking & savings account balances.

Contacting vendor regarding disputed amounts/discounts or

product received.

Setting up payment plans with vendors.

Updating A/P aging.

Tracking of payments made to customers.

. Checking/savings account regulation/entries/reconciliation for three

companies.

Checking and savings bank reconciliation/entries/regulation for

two main companies and one small property management company.

. General ledger entry/correction (A/P, A/R, owner withdrawals,

depreciation, ect).

. Set up/monitoring of purchase orders and comparing to budgeted

amounts.

. Reports to controller & owner.

A/P & A/R Aging report (payments made and received)

Status report on payments on repayment schedules and monthly

payments.

Report of likelihood to collect account balance (A/R).

Graphs of daily sales & year to date sales.

Report of uncollectable & written off accounts.

Rents due and paid (property management company)

Report of customer on hold/vendors who had placed us on hold.

Balance sheet and income statement.

. Setting up/tracking of budgets & Pos.

. Supervision of three other accountants.

Reason for leaving: Business closed.

Qualified Pension Services, Inc- salary $34,000 August

2007 to December 2007

Distribution Coordinator

. Duties included preparing & calculating, participant distributions,

loan, and hardships in accordance with IRS and DOL regulations.

. Dealing with customer, and investment companies questions regarding

procedures, status, and general questions about distributions, loans,

and hardships.

. Opening mail and general office work.

Reason for leaving: Mutual agreement

Taylor of the Rockies - salary $32,000

March 2004 to August 2007

Accounts Receivable / Payroll

. Duties include accounts receivable (full cycle), payroll, sales tax

preparation, & office supplies tracking and ordering.

. Responsibilities for accounts receivable included:

Setting up of A/R tracking and repayment system including cash

sheet (XCEL and internally generated accounting computer program).

Tracking of numerous receivables accounts.

Running credit card sales.

Recording payments by phone, cash, check, and credit card in A/R

computer system.

Deposits (to bank) and matching amounts deposited (deposit slip) to

amounts posted to GL and A/R ledgers.

Adjusting customer accounts for credits, returns, and refunds.

Collection efforts (calling customers, sending out demand letters,

and sending to collections).

Running aging reports, updating reports and preparing condensed

reports for head of accounting.

Setting up new accounts (including credit checks and references)

Investigation of disputes and resolution of disputes (including

setting up of repayment schedules, writing off of invoices and

credit adjustments).

Invoicing customers and monthly statements.

. Responsibilities for payroll included:

Setting up payroll tracking system (EXCEL) that calculated out

amounts to be paid (up to 6 different pay rates for each tech in

field) per hour, salaried amounts, sales and bonuses, and

figured out overtime & comptime. The system also pulled data

from other spreadsheets entered by head of techs for future on

call (so employee could receive amount for being on call) and

vacation.

Daily tracking of timesheets for employee time and location and

entered on tracking system.

Entering payroll information form tracking system into ADP

website.

Receiving checks from ADP.

Verifying amounts, vacation and sick time used listed on checks.

Informing employees of vacation, sick, personal time used and

amount remaining.

Cutting of final checks, bonus checks, travel checks.

. Other responsibilities included petty cash box, ordering and tracking

of office supplies, opening mail, tracking and paying of sales & use

taxes (multi-state), and some A/P -full cycle (office supplies,

postage machine, some specialty items), emergency checks for vendors,

and refund checks.

Reason for leaving: Recruited by former co-worker to Qualified

Pension Services, Inc.

Benefit National Companies, Aurora, CO- salary $32,000

October 1998 to January 2004

Head of Distributions Department

. Duties included auditing, calculating and preparing participant

distribution forms in accordance with IRS and Department of Labor

regulations. Preparing forms for hardship, mandatory 70 , and

required minimum distributions as well as for loans. Extensive

dealing with investment companies and clients was required.

. Responsible for producing, distributing and following up on 1099-R,

1096, and 945 tax forms.

. Position required extreme attention to detail, the ability to self-

supervise, multi-task, work well as part of a team, and the ability to

complete large volumes of work in short periods of time.

. Supervision of other distribution coordinators.

Reason for leaving: Business closed.

Skills: I am proficient in Windows and Microsoft Office products, as well

as Lotus, EXCEL, WordPerfect, Real World, AS400 and Quicken. I am a

diligent and hard worker.

Contact this candidate