Customer Service Software Engineer
Resume:
Nicholas Hunsaker
Maricopa, AZ 85138
abihmq@r.postjobfree.com
SUMMARY
Experience Customer and Technical Support Representative with extensive
training in customer service and related technologies seeking full-time
employment as a Customer Service representative to positively contribute in
a high quality company.
EXPERIENCE
Volt Information Sciences, Tempe, AZ
Technical Support Contractor
June 7th 2010 - present
Troubleshoot and provide ongoing support for inbound callers in AT&T's U-
Verse customer member base. Diagnose and resolve issues relating to IPTV,
High-Speed Internet and VOIP products provided to customers.
- Answer inbound calls to ensure very satisfied members regarding the
service provided to them
- Notate calls in detail using computer based support tools to record
history and for quality control
- Establish achievable expectations and control call flow to handle calls
efficiently and effectively
Stream Global Services, Phoenix, AZ
Customer Support Representative
September 2009 - February 2010
Answer inbound calls from Apple Iphone customers to provide assistance and
troubleshooting for Iphone and related products.
- Investigate issues relating to Iphone services such as Itunes, Mail, and
App Store products to understand customer needs and resolve their issues
efficiently
- Make progress towards call metrics including handle time, after call
work, and survey evaluation
The University of Arizona, Maricopa, AZ
Computer Programmer
July 2008 - May 2009
Support projects with analysis, programming, scripting and software testing
using different programming languages and tools.
- Automated tasks relating to the processing of geographical data to
provide data to researchers
- Developed scripts to address specific tasks such as formatting of data
and organize directory storage
- Assisted with IT Administration by maintaining computer hardware,
installing Linux operating systems, and networking with other computers to
share documents
Motorola Inc., Chandler, AZ
Software Engineer
January 2004 - August 2007
Tested performance of cellular communication systems and radio networks,
enhanced tools to support engineering methodologies, and automated
procedures to improve testing efficiency and functionality.
- Integrated network analysis tools to include proprietary protocols for
analysis
- Tested functionality and unit tested software to validate software
releases and ensure quality
- Automated test tools and framework to integrate testing processes and
facilitate the analysis of test results
- Participated in ongoing training to understand cellular network
technologies, improve work performance, and contribute to quality product
development
EDUCATION
Arizona State University, Tempe, AZ
Bachelor of Science, Computer Science, Cum Laude August 1999 - December
2004
Dean's Honor List, Barret Honor's College, Regent's Scholar, GPA: 3.6
Corona del Sol, Tempe, AZ
General Education August 1996 - May 1999
Honors Society, NAU Chemistry Competition Champion, GPA: 4.0
COMPUTER SKILLS
Microsoft Office (Word, Powerpoint, Excel, Outlook)
ArcGIS, Matlab, R, SPSS
Java, Python, C/C++, Perl, IDL, Lisp
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