Information Technology High School

JOYCE NEUMANN

*** ********* **** ***. ***

O'Fallon, MO 63366

314-***-****

Computer

Skills______________________________________________________________

. SAP Commodity Sales System

. Agris/one Weigh

. Microsoft Office Suite - Word, Excel, Powerpoint

. Microsoft Windows (95,98,2000,XP)

Customer Service_2003-

2010___________________________________________________

. Provided frontline support to customer base for the Refined Oils

Division. This comprised of over 140 customers that were assigned to me.

. Responsible for processing orders, entering and pricing purchase

contracts, troubleshooting invoicing and transportation problems, and

providing contract balance reports to customers.

. Help the three Commodity Traders assigned to me with day to day

management of all facets of customer accounts.

Information Technology Analyst_1991-

2003_____________________________________

. Provide frontline user support of computerized business systems used by

the Oilseed Processing Division. These systems include System2000,

Futures Reporting System, and OPD's Risk Reporting System.

. Responsible for troubleshooting computerized business systems and

implementing resolutions to such problems. Also responsible for follow

up with users effected by the issues that required troubleshooting.

. Implemented an automated facsimile solution which integrated fax

capabilities into OPD's primary application, System2000. Developed user

training materials and conducted training seminars for the new fax

solution.

Help Desk Analyst_1989-

1991_________________________________________________

. Provided frontline systems user support to all Bunge facilities for both

PC and mainframe based applications.

. Coordinated the purchase of all PC-based computer hardware and software

for the entire company - issued purchase orders, tracked shipments and

applied receipt of goods to capital expenditures.

. Received and approved for payment all incoming Information Technology

Department vendor invoices.

. Maintained a database designed to track all vendor payments and prepared

monthly reports for the Director of Information Technology.

Education__________________________________________________________________

Diploma Received Cahokia High School Cahokia, IL

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