Sales Representative Quality Assurance
Resume:
Joyce Mathai
*** ********* ****, ***********, ** 60914, 502/640-4075
E-Mail: ***********@*******.***
Summary
Production Coordinator: Walgreens; Document Editor: Abbott Laboratories;
Senior Editor/Copy Editor: TechRepublic (CNET Networks); Courseware Editor:
Productivity Point International.
Professional Experience
2005-Present Walgreens Deerfield, IL
Production Coordinator
1. Design and create prescription benefit materials (which
include a welcome letter and benefit ID cards) for clients
enrolled in Walgreens' prescription benefits plan; set up
the business logic that ties the print vendor's system to
our internal pharmacy benefit management system; manage and
track all aspects of print production.
2. Perform quality assurance review/edit of all materials
before they are sent to WHI's clients.
3. Wrote and/or edited all standard operating procedures used
within the department; create additional documentation and
training materials as needed; train new employees.
4. Managed department's role in the implementation of a new
prescription discount program.
4/2004-12/2004 Abbott Laboratories
Waukegan, IL
Document Editor
Contract position through Manpower Professional.
5. Performed assessments of manufacturing and quality control
documents related to production and release of ADD (Abbott
Diagnostic Division) products.
6. Processed multiple edits to documents online.
7. Initiated and routed change requests for approval by
appropriate functional areas within the organization.
4/2003-1/2004 TechRepublic (CNET Networks)
Louisville, KY
Copy Editor
8. Copyedited articles prior to posting on TechRepublic.com and
Builder.com web sites.
9. Copyedited TechMails' e-newsletters.
10. Performed quality review of all TechRepublic articles and e-
newsletters.
12/2001-1/2003 TechMails Senior Editor
(12/01-09/02) Reviewed and edited e-newsletters to ensure
clarity, readability, and accuracy.
(09/02-01/03) Compiled and edited ZDNet TechUpdate e-
newsletters. Edited and rewrote
e-newsletter content for accuracy, readability, and value to the
target audience.
11. Edited approximately 25 e-newsletters weekly.
Approved/rejected articles submitted by authors.
12. Created and edited ZDNet TechUpdate e-newsletters.
9/2000-9/2001 Productivity Point International (PPI)
Hinsdale, IL
Courseware Editor
Edited PPI-developed instructor-led training materials.
13. Edited training materials for grammatical and typographical
errors; proofread for adherence to PPI instructional design
standards.
14. Performed both hardcopy and online copyedit of training
material.
12/1998-9/2000 Project Coordinator
15. Provided support to PPI offices on courseware-related
issues.
16. Assisted editors with editing of courseware.
17. Submitted PPI-developed courseware to publisher and approved
final version.
6/1997-6/1998 American Hotel Register Company
Northbrook, IL
Inside Sales Representative
Dedicated sales representative to properties within the
hospitality industry.
9/1995-6/1997 Illinois Designated Account Purchase Program (IDAPP)
Deerfield, IL
Loan Officer
18. Counseled student borrowers on loan status, repayment
options, and deferment eligibility.
19. Instrumental in the implementation of a company training
manual.
Joyce Mathai
628 woodstock lane, bourbonnais, il 60914, 502/640-4075
E-Mail: ***********@*******.***
Training
1999 Computer Systems Institute (CSI) Skokie, IL
Oracle Training Program
1998 Management & Information Technology Solutions (MITS)
Schaumburg, IL
Oracle Database/Visual Basic Training Program
Education
1995 University of Illinois Champaign, IL. B.A., English
1999-2001 College of DuPage Technical Writing, Desktop Publishing
1996-2000 Harper College HTML, FrontPage, PhotoShop, Illustrator,
QuarkXPress, DreamWeaver
2001 Loyola University Web Development Program (Visual Basic)
1999-2001 PPI Word, Excel, HTML, FrontPage, XML Introduction, Java
Introduction,
DreamWeaver, Flash, Fireworks, SQL, PL/SQL, Visio
(References Available Upon Request)
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