Customer Service Representative

Carmen Marchman

*** ********** *****, ****** ** *0260

404-***-****

******.********@*****.***

Customer service professional with strong experience and the ability to

build and maintain business relationships with clients by providing prompt

and accurate service.

Skills & Qualifications

. Type 45 WPM

. Excellent written and verbal communication

. Proficient PC skills

. Microsoft Office

. Data Entry

Experience

Afni Inc.; Opelika, AL Customer Service Representative Oct 2008-Jan

2010

. Assist wireless telephone customers with completing a variety of tasks

via the company website such as bill payments and calling plan

changes.

. Strive for first call resolution of customers' issues.

. Complete ongoing training to stay knowledgeable of product, service,

and policy changes.

Lanier Memorial Hospital; Valley, AL Emergency Room Registration Clerk

May 2008-Nov. 2008

. Obtain personal and medical information from patients.

. Verify insurance and process payments.

. Ability to multi-task in a very fast paced environment.

Intercall; West Point, GA Conference Operator April

2007-Aug. 2008

. Schedule, process, and execute high profile conference calls by

obtaining, entering, and verifying requested information.

. Answer basic conference call questions and resolve issues while

adhering to approved scripts.

. Monitor conference calls to be sure they are executed properly and

relaying questions and comments from the participants to the host at

the conclusion of the call.

Education

West Georgia Technical College, Lagrange, GA 2004-2006

Business Office Technology

Creekside High School, Fairburn, GA 1999-2003 College

Preparatory Diploma

References Available Upon Request

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