Customer Service Human Resources

Sandra Smith

*** ****** ******

Tyrone, GA *****

770-***-**** (home)

770-***-**** (cell)

404-***-**** (office)

*************@*****.***

SUMMARY

Dedicated professional with exceptional administrative, interpersonal,

and project management skills.

QUALIFICATIONS

. 20 years as Executive Assistant; 6 years of customer service

experience; 6 years Human Resources, 3 years Collections; 2.5 years of

Legal Experience with Atlanta Legal Aid Society as Legal Secretary to

the Managing Attorney; Supervisory/Office Management for 4 years - US

Army

. Adept at training others, building relationships with all staff

levels, clients, and customers

. Excellent written and verbal communication skills

. Strategic thinker and problem solver

. Work effectively under multiple deadlines

. Government and military background, U.S. Army

. Proficient in MSOffice applications (Word, Excel, PowerPoint, Access),

PeopleSoft, Lotus Notes, SharePoint, Lucent/Meridian and Avaya phone

systems, TDD/TTY

PROFESSIONAL EXPERIENCE

Georgia Governor's Office of Customer Service, Atlanta, GA 3/2007

- Present

Executive Assistant to Deputy Director - (40 hours per week)

Act on supervisor's behalf in promoting the interests of the organization,

developing and monitoring responses to issues. Liaison between management

staff and the general public. Other duties include:

. Project management - shepherds projects from concept to completion

. Using sound judgment on a daily basis

. Managing heavy calendar - coordinating meetings and locations, travel

arrangements

. Event planning - logistics and negotiating rates for facilities and

materials

. Prioritizing and managing deadlines - ensuring timeliness of responses

to inquiries, complaints and other issues

. Research - gathering information needed to generate reports and

complete projects

. Editing and proofreading - reports, marketing collateral, communiqu

. Training - conducting new hire orientation

. Assist with the Governor's Recognition Program

. Assist with the Customer Service Training Program

. Supply management - maintaining necessary office supplies and

equipment

St. John's UCC of Red Lion, Red Lion, PA

9/2004 - 1/2007

Executive Assistant to Pastor (28 hours per week)

. Prepared fiscal end-of-year reports for conference and congregational

meetings

. Scheduled and maintained the calendar of all church meetings and

events

. Managed all mailings and recordkeeping, including fiscal affairs

. Sent out weekly bulletins, sermons, and monthly newsletter

. Performed all data entry, copying, mailing and circulation of

documents

. Updated the church registry

. Sent reminder notices and postcards for all scheduled meetings

. Attended meetings to record, copy and distribute minutes

Sandra Smith's r sum (continued)

. Ordered office supplies, maintaining an account and arranging for the

appropriate service maintenance of all office equipment

Affiliated Computer Services, Atlanta, Georgia 2/2003

- 8/2004

Enrollment Services Specialist/Training Assistant (40-50 hours per week)

. Served as escalation point-person

. Provided instruction and support in a mentor capacity

. Assisted in monitoring unit workflow

. Conducted QA on all requests

. Kept accurate logs of incoming and completed requests

. Met individual and team production and quality standards

. Conducted training for staff and new hires

. Data entry

Allfirst Bank, Baltimore, Maryland 6/2002

- 9/2002

Executive Assistant to the SVP of Human Resources (40 hours per week)

The Executive Assistant/HR Coordinator reports directly to the Senior Vice

President, Human Resources & Communications and is primarily responsible

for providing executive level support. This role also supported the overall

needs of the Training Department team members.

. Handled confidential information which would have immediate negative

impact on the company operations, performance, or value if shared

beyond its intended audience.

. Demonstrated a high degree of professionalism, initiative and

independence in supporting the SVP's office on a wide variety of

complex issues.

. Calendar and incoming email management.

. Anticipated needs and initiate appropriate action at all times to

ensure the most effective use of the SVP's time.

. Assumed responsibility as the Department's Business Unit Record

Coordinator.

. Coordinated preparation and distribution of supporting information in

advance of meetings.

. General and administrative support: routine faxing, photocopying,

filing, mail sorting, telephone screening, assistance in drafting

correspondence and producing quarterly/monthly/weekly reports.

. Planned and administered the Investment HR & Communications budget and

process Department invoices.

. Prepared all documentation, scheduled meeting places, foods and

beverages, shipment of materials to the various sites.

. Scheduled employee onsite training as well as updated PeopleSoft of

completed courses and issued certificates.

. Prepared spreadsheets, correspondence and presentation material for

senior management.

. Created new employee files.

. Created and maintained distribution lists for mailings.

. Maintained awareness of organizational changes, coordinating all

aspects of departmental growth, including organizing space, computer

equipment, employee identifications and phone equipment for new hires.

. Maintained and updated organization chart for department, ensuring

that accurate copies are available to the floor receptionist and

posting it to the Lotus Notes database.

. Supported the Human Resources team by organizing meetings, special

events, and conference calls as requested and order Department

supplies.

. Provided support to the team during talent review and compensation

cycle for Investments and Corporate, including creating distribution

lists; setting up meetings; preparing materials for presentations.

. Research and respond to requests for HR information.

. Performed other related duties incidental to the work described

therein.

Sandra Smith's r sum (continued)

EDUCATION

Bachelor of Science Degree, Psychology/Sociology concentration

LSU, Baton Rouge, LA

MILITARY EXPERIENCE

. US Army, Sergeant - four-year tour

. Secondary MOS - Personnel Management Specialist

. Received 3 Accommodation Medals for Outstanding Service

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