Customer Service Manager

M AT T H EW M. SCHWARTZ

** ****** ******

Foothill Ranch

Ca. 92610

Tel: 949-***-**** Mob: 949-***-****

E mail : M ***********@*****.***

OBJECT I V E

M anagement professional with great experience in running and

daily

operation of business. Bringing great experience in Customer

serv-

I ce, extreme dedication, and pride in exceeding the norm.

WORK EXPER I E NCE

Jun 1988 G eneral Manager

to Consolidated Reprographics Inc.

present Tustin Ca.

G eneral Manager

Responsible for all aspects of running daily operation, in a very

fast

Paced, high stress environment. Including employee reviews,

main-

tenance of all equipment, ensuring that customers needs and

expectations were met and or exceeded at all levels of inter-

action.

T raining of personnel on equipment and procedures, ensure

p roper

i nventory is on the f loor, review shop financials on monthly basis

w ith

executive staff, administer servicing of f leet vehicles to assure

safety

and keeping of records, Ensuring and implementing company

safety

p rogram and keeping all necessary records of employee’s safety

t raining, as well as sitting on Safety board commit tee to review

and

i mprove company safety practices and procedures.

- Maintained the highest level of customer service possible

- Maintained a 40-45% gross profit margin consistently, best in

company

- Developed exceptional HR skill in daily dealings with employee

issues

- Negotiating skills with outside vendors to leverage the most

favorable pricing

- Direct hands on approach to getting desired results.

- Proven ability to accomplish more with less people.

E D UCAT ION

Coastline College fountain Valley Ca.- currently enrolled in

legal

studies degree expected

F ullerton College, Fullerton Ca. – General Education courses

B iola University, La Mi rada Ca. – General Education courses

W hit tier Christian H igh School, La Habra Ca. Diploma

SOFTWARE/SYSTE M SK I L LS

Daily use of Microsoft Office package. Working knowledge of

A dobe Acrobat and Photo Shop. Various software packages

dealing with printing and reprographic industry. Can type

w ith

accuracy 35-40 wpm.

REF ERENCES/SALARY H ISTORY

Available on request

Contact this candidate