Customer Service Sales

JOE LANTANA

***** ******* **

Tehachapi,CA *****

Home 661-***-****

CAREER GOALS

A position that will utilize my experience in customer service, sales and my other

accomplishments.Career driven and able to multi-task well.

CAREER HIGHLIGHTS

Well-respected, experienced business professional with specific expertise in the retail

industry and strong skills in sales, marketing, and staff development. Able to grow

revenues through effective business planning, creative sales techniques, and innovative

marketing. Solid communication skills; establish relationships with leading corporate and

industry personnel.

WORK EXPERIENCE

Marketing/Consulting - 2006 to 2009

Crossmark Inc, Tehachapi, CA

*Focused on providing quality customer service which generated substantial referral

business.

*Negotiated and sold significant contracts; closed major agreements with large clientele .

*Established name recognition and generated sales through a combination of sales and

marketing techniques; implemented promotions to spur sales.

Customer Service Manager - 2004 to 2005

Check Into Cash INC, Tehachapi, CA

*Revamped all head office operations to produce a leaner, stronger administrative

structure. Trained staff, built teams dedicated to outstanding customer service.

*Overhauled marketing strategies, corporate communications design and distribution;

nurtured important relationships and personally visited agencies to assure correct

promotional positioning and sales approach for maximum product exposure.

Customer Service/Sales - 1998 to 2004

Aims Multimedia, Chatsworth, CA

* Overhauled marketing strategies, corporate communications design and distribution;

nurtured important relationships with hotel and tourism operators, and personally visited

agencies nationwide to assure correct promotional positioning and sales approach for

maximum product exposure.

EDUCATION

CSUN,Northridge,CA.

General / Business -

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