Manager Quality Control

CAROLYN A. DEAN ***** Willwood Dr. Houston, Texas 77072 PH#281-***-****

QUALIFICATIONS: I have an extensive accounting (A/R, A/P, Credit Analyst & Collections) background with over

fifteen (15) years of experience. My knowledge encompass customer billing, payables, account reconciliation,

collections, interpreting credit bureau reports, bond ratings, credit models, Dun & Bradstreet reports, Standard &

Poor's, annual financial statements, letters of credit, negotiations, bankruptcy, field collections, and customer relations. I

am adept at meeting deadlines, establishing priorities and organizing workflow. I have experience using the following

software GSAP, SAP, Oracle, JD Edwards, Timberline, Macola, Customware, Peachtree, Great Plains and others.

EDUCATION: B.S. in Economics & Business Administration Memphis, TN

LeMoyne-Owen College & Memphis State University

EMPLOYMENT: Shell Oil – (Royal Dutch) Houston, TX

Credit Analyst Jul 08 to Present

• Research, reconcile and collect delinquent key accounts invoices

• Determine refundable credits and process escheatment refund payments

• Resolve over credit limit issues recommend increases in line of credit.

• Placed delinquent accounts on credit hold and authorized their release

• Determine bad debt write offs and credits that need to be issued.

• Assisted Sales team with resolving customers dispute issues

• Sent out Demand letters and prepare files for legal action

• Apply credit memos to accounts, generate “cancel & rebills” when necessary

• Request proof of delivery, determine if deductions were warranted and do write/offs

• Maintain good relations with customers and field personnel

Coca Cola – North America Houston, TX

Credit Analyst Jan 07 to Jul 2008

• Responsible for closely monitoring assigned portfolio of receivables. Resolving

delinquency issues in a very timely manner and maintaining debt to credit limit ratios.

• Procure additional documentation to assist in the collection process. Determine and

inform management if there are mitigating circumstances and work towards a resolution.

• Produce customized aging reports for key accounts.

• Apply credit memos to accounts, generate “cancel & rebills” when necessary, get proof

of delivery from warehouses, determine if deductions were warranted and do write/offs.

• Assisted approval of extended credit lines based on payment history.

Shepard Steppers Academy Houston, TX

Bookkeeper Jan 2003 - Present

• Set up “Chart of Accounts”

• Processed accounts payable invoices and other bookkeeping duties.

• Documented approved expenses to general ledger

• Prepared monthly management reports to document cash flow.

• Posted payments to customer’s accounts.

• Processed NSF checks

Compressor Dynamics Houston, TX

A/R, A/P Manager /Credit Oct 1997 to Aug 2000

• Processed and approved payable invoices

• Processed credit applications. Verified commercial credit references

using Dunn & Bradstreet, Standard & Poors and Gas Compressor Credit Association.

• Performed cash applications, monthly billing, maintained lock box and bank deposit

balance, processed NSF checks, resolved disputed payable invoices.

• Generated monthly financial reports, print monthly statements and journal entries

• Made collection calls to key accounts, sent 30 day demand letters, set up payment

plans and negotiated settlements.

Reliant Energy Houston, TX

Credit Analyst Oct 2000 – Nov 2002

• Performed account reconciliations.

• Write-offs to Bad Debt

• Contract interpretation

• Collection calls, resolve billing disputes, make adjustments to line of credit

availability

Dotson & Associates Houston, TX

Appraisal Trainee/Office Manager Jan 2003 – Dec 2006

• Received appraisal request from mortgage lenders.

• Located property and data from Stewart Title.

• Determined the three or more best comparables.

• Took dwelling measurements and photos also photos of comparables.

• Determined the fair market value of dwelling and comprised report.

• Performed A/R and collections.

Professional Implemented quality control standards for payable invoices and billing invoices.

Overview Directed and trained A/P, A/R, credit and collection support personnel. Effectively reduced

overall A/P and accounts receivables delinquency. Maintained an effective relationship with

Vendors to insure cash flow on a timely basis as a result of proper invoicing and collection efforts

Career Highlights The above listed Qualifications and Skills have been utilized at the following companies:

Henely Health care (A/R,A/P Credit Manager) Houston, TX Feb 1996 - Sept 1997

Tenneco (Risk Management) Houston, TX Feb 1994 – Dec 1995

Lane Equipment (Collection Manager) Houston, TX Mar 1984 – Dec 1993

REFERENCES: Shell Oil Xavier Vera 713-***-**** Manager

Coca Cola North America Ken Wong 281-***-**** Supervisor

Shepard Steppers Academy Melinda Billy 281-***-**** Owner

Compressor Dynamics Jerry Conner 281-***-**** Controller

Lane Equipment Co. Dale Lane 713-***-**** President

Dotson & Associates Billye Edwards 832-***-**** Realtor

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