Customer Service Sales
Resume:
MUSTAPHA O. OLUWA
***********@*****.*** **** W. Highland Ave., Apt. #304 Chicago, Illinois 60660 773-***-****
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Dedicated professional possessing progressive experience in effective management of
business financial operations through comprehensive analysis, seeks to utilize recently
acquired knowledge/skills in Business Information Technology solutions toward a
Business Analyst/Management position.
SUMMARY: Analytical Thinker Possess a proven ability to anticipate unique
requirements and potential roadblocks in all situations. Continually
develop strategies to minimize issues and deliver exceptional results to
clients and organization.
Multi-Tasking Skills Effectively manage diverse tasks with, varying
degrees of complexity, within fast paced environments; evaluating
situations, assessing emergent needs, and implementing solutions in a
prompt and efficient/effective manner.
Dependable Have a demonstrated track record of outstanding service; a calm, dependable
professional who devotes every effort to achieving the best results.
Team Player Individual who values team work by contributing to the
success of the company; working with other colleagues in the company to
help promote its goal and objectives.
Management Skills Ambitious leader who advocates and promotes a
productive environment by mobilizing, encouraging, and coaching
employees to meet company policy and standard.
EDUCATION: DEPAUL UNIVERSITY, Chicago, Illinois Conferred 2010
Master of Science in Business Information Technology
U NIVERSITY O F IL LINOIS, Chicago, Illinois Conferred 2007
Bachelor of Science in Economics
Member Phi Theta Kappa - National Honor Society
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TRUMAN COLLEGE, Chicago, Illinois 2004
• Dean’s List
EXPERIENCE:
PROFESSIONAL
36 LIONS PC INC Chicago, Illinois 2005 to 2009
Financial M anager
Maintained general ledger, monitoring all financial activity.
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Managed A/P and A/R; prepared financial statements utilizing QuickBooks
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Pro, and Microsoft Excel software applications.
• Interact daily with vendors; assist in coordination and management of all
operational functions, including: events, logistics, special projects, strategic
marketing, infrastructure improvements, and relations.
Accomplishment s Presented fiscal projections to Executive Board; provided advice regarding
improvement of financial/status o f the organization.
Participated in complex analysis and monitoring of business process to
optimize resources allocation and utilization.
Increase company’s net margins through higher turnover and reduce cost of
operating expenses.
S TARBUCKS C OFFEE C O MPANY, Northfield, Illinois 2001 to 2008
Store Manager
Directed 7-10 staff members in completion of daily activities for this
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location.
Oversaw all aspects of staffing, training, purchasing, and customer relations.
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Utilized operational tools to track daily sales and weekly purchases.
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Accurately managed inventory and store’s overall financial performance.
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Attended quarterly district conference meetings, mentoring staff on all new
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store policies, goals, and best practice guidelines.
A ccomplishment s Analyzed financial statements and monthly business reviews to improve
store sales opportunities; continually met all profit goals.
Received best customer service award in 2005 & 2006
Build cordial relationship with customers and increase store net margin
Developed reliable and trained employee to meet company standard
G ROSSINGER T OYOTA N ORTH & SCION Chicago, Illinois 2008
Sales & Leasing Agent
Negotiated with customers regarding price and monthly payment for
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financing/leasing.
Supervised customer purchases, and resolved issues to ensure satisfaction.
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Followed up with customers on an ongoing basis to maintain satisfaction
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and referrals.
Accomplishment s Designed and implemented a strategic marketing initiative to increase sales
SKILLS:
COMPUTER
MS Access
• MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio,
Windows 95/98, Windows Windows Windows 7
• XP, Vista,
SQL,
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Oracle, UML, Ruby
Contact this candidate