Customer Service Administrative Assistant
Resume:
Shonda T. Davis
Mansfield, TX 76063
Mobile 817-***-****
********@*******.***
HIGHLIGHTS
* MS Word, AS400, Visio, JD Edwards, Excel, Internet Research, People
Soft, Ten Key by Touch, Problem Solving Skills, EZ Labor Payroll, as
well as other general office equipment
* Multi-Line Switchboard
* Assistant to the General Manager and The President
* Excellent knowledge of Microsoft Office (Excel, Word, Outlook, etc.).
* Accuracy, thoroughness and attention to detail are essential.
* Excellent verbal and written communication skills.
* Must have strong customer focus and excellent telephone etiquette.
* Sound judgment and decision making skills.
* Ability to analyze problems and identify alternative solutions.
* Must be a team player with a positive, helpful attitude.
* Proactive thinker and posses a high level of initiative.
* Excellent multitasking skills.
* Strong evidence of initiative and follow-through.
EDUCATION
June 2003 - Southeastern Career Institute, Paralegal Certificate, ABA
Approved
Aug. 1991 - May 1993, East Texas Baptist University, Business
Administration, A.A.S Degree
EMPLOYMENT
May 2009 - Present
First American/CoreLogic - Return/Refund Department
o Process Return Checks
o Process Refund Checks
o Make Disbursement when necessary
o Make calls to Tax Agencies to verify status of Taxes
o Work Stale Dated Checks and No Resolution Report
o Analyze and research Payments
o Train new employees
o Provide client level reporting, monitor and analyze client trending
and SLA adherence.
o Perform maintenance of clients in Valuation Services systems,
including the addition of new products, services or pricing.
July 2008 - May 2009
West Lake Settlement Services
o Balance all TARS for accuracy
o Analyze and research Real Estate Tax payments
o Make calls to Tax agencies to verify tax amounts that are past due
and/or current
o Entering Check request into the system for payment
o Sending out checks to varies Tax Agencies via Fed EX, Priority Mail
or Meter
o Checking data base to ensure the Check requests are paid
o Disburse files and issue checks
o Work Refund and Return Checks
Oct. 2006 - May 2008 Payroll/Benefits Coordinator
IES/Oncor - Contractor
Fort Worth, TX
o Maintains employee confidence and protects operations by maintaining
personnel data confidential and accurate
o Communicates with executives and line management to gather and
convey relevant information
. to associates
o Ensure adequate phone coverage for the department
o COBRA administration and manage the coordination of benefits.
o Ensures all benefit vendor/representatives are provided with
employee participation information in
. a timely manner.
o Builds and maintains vendor relationships as they pertain to resolving
employee questions, disputes, and invoice accuracy
o Builds and maintains vendor relationships as they pertain to resolving
employee questions, disputes, and invoice accuracy
o Assists employees with benefit related questions, claims and in
resolving administrative problems as
. liaison to vendor representatives
o Assist in executing processes for Benefits and Payroll
o Compose and edit letters, memos, client bills, meeting minutes, and
other documents, as requested
o Payroll Time Keeping
o Ordering Office Supplies
o Budget Proposal
o Provide administrative support to senior level
executives including extensive scheduling of
appointments,
.
maintenance of executives' calendar and contacts using Microsoft
Outlook
o Assist with special projects and events as needed
o Maintain Direct Deposit
o Process invoices, submit time and expense reports, and reconcile
corporate credit card statements
Feb. 2000 - Oct. 2006 Accounting /Administrative Assistant
Baumann Springs Texas, Ltd. Grand Prairie, TX
o Executive Administration supporting the President and acting as
liaison for two corporate offices
o Accounts Payable (coding, batching, full cycle)
o Maintain Attendance for all full time employees as well as Temporary
help
o Generated and reconciled project billings, track invoices and accounts
receivables
o Payroll (Verifies and enters Time Sheets and paid absences in
order to process payroll. Reviews
. wages computed and correct errors to ensure accuracy of payroll)
o Bank Deposits
o Provided Employment Team with recruiting support and facilitate HR
administrative tasks
o Responsible for collecting on past due accounts
o Customer Service
o Responsible for coordinating all group travel arrangements and
meetings
o Negotiate with Staffing Agencies and Vendors
o Maintain office equipment, supplies, mail and fax communications for a
busy office environment
o Responsible for all administrative aspects such as filing, screening
calls, calendar maintenance, mailings, responding to basic requests
for information and expense reports for the executive
Nov. 1996 - Nov. 1999 Accounting Technician
Harrison CO. Road &Bridge
Marshall, TX
o Accounts Payable and Accounts Receivable
o Edit bills for accuracy, resolving shipment discrepancies
o Purchased Office and Shop Supplies
o Research and resolve customer invoice inquiries
o Input correction adjustments as necessary
o Prepare & Post Journal Entries
o General Ledger Posting
REFERENCES PROVIDED UPON REQUEST
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