Customer Service Project Manager
Resume:
DARIUS ZAHEDI
Laguna Hills (OC), California, USA
e-mail ******@***.***
Course Developer / Instructional Designer
Professional Profile
My experience in technology and training dates back to 1983, working
as senior programmer developing database applications, development
team leader, EDP manager, computer instructor, instructional designer,
multimedia / Web designer, course developer, information technologist,
document management specialist, desktop publishing, graphics designer,
hardware/software/network consultant, and just about anything in IT
and education that can fit in 25+ years of prime life - thus far. I
have lived in different countries, speak four languages (and a
quarter: Spanish), and have worked in diverse environments
collaborating and cooperating with culturally diverse professionals.
Areas of Expertise
. Online Education / e-Learning
. Adult Education
. Course Development
. Multimedia and Web Design
. Software Development
. PC and Mac Operating Systems, Tools, and various Software
. PC Hardware and Networking
Highlights of Accomplishments
. Published a white paper on the cultural factor of Web interface
in online learning and presented it at University of London
Institute of Education to an international audience of
mathematics and arts professors.
. Devised a unique tool available freely on the Web called
Calculature that measures cultural trends, a vital factor when
designing instructional systems.
. Received award of Excellence from my last employer for my "outstanding
contributions".
. Earned GPA of 4.0 in Instructional Design & Technology, and was on the
Dean's honor roll twice while earning Computer Science degree.
Education
. M.S. in Instructional Design & Technology, California State
University, Fullerton, CA.
. B.S. in Computer Science, Wichita State University, Wichita, KS.
Certificates & Trainings
. Windows Server 2003 & Advanced Network Essentials, Saddleback
College, CA.
. Oracle DBA & Developer, SmartDigital, Fullerton, CA.
. DTP, Graphic, Presentations, Electronics, and misc. IT courses,
Mumbai, India.
Work Experience
2008 - 2010 Allied American University, Laguna Hills, CA
Course Developer
. Developed 52 undergraduate courses, covering all Computer
Science, Information Science, and Sustainable Energy, and other
core / elective courses.
. Responsible for creating tutorials and manuals for faculty,
students, and staff.
. Identified textbooks and other instructional media.
. Updated and maintained courses.
. Group and individual training of staff.
. Online training of the trainers.
. New Technologies project Lead (application of new technologies
to online learning).
. Subcommittee Chair for Math diagnostic tests.
. Developed PowerPoint presentations, graphics, and flowcharts.
. Involved in other projects directly/indirectly related to
academic support.
2008 Westwood College, Los Angeles, CA
Instructor (part-time)
. Courses in Information Technology.
2007 (6 months) California State University, Northridge, CA
IT Consultant II (contract) - College of Science & Mathematics
. Successful completion of college's Web site and accessibility
(ADA/Section 508) compliance.
. In charge of college's IT Coordination department.
. Supervision of college-wide technology support.
. Software, hardware, and network support, installation, and
maintenance.
. Faculty advisor on college's online trainings and instructional
designs.
2003 - 2007 Smile Technology, Laguna Hills, CA
Proprietor - Consultant
. Web and Multimedia design.
. Design and development of instructional media.
. Installation, configuration, and maintenance of software
(office, medical, etc.) / hardware (PC assembly,
troubleshooting) / networks (Windows peer-to-peer, Windows
Server 2003, VPN).
2002 - 2005 Allergan Inc. (Kimco Staffing), Irvine, CA
Information Technician /Assistant Clinical Data (contract)
. Assisted in most aspects of the Biostatic Data Management (BDMP)
- Clinical Research operations.
. Online and traditional library information experience at the
corporate library (a special library containing mostly
scientific and medical materials).
. Assisted scientists to locate, record, and organize scientific
data.
. Created presentations and flowcharts.
. Digitized and cataloged documents.
1998 (9 months) Advanced Document Management, Wichita, KS
Operations Manager (temp)
. Created databases for digitized document images and indexing,
storing, and retrieval of data using document management
software.
. Provided software/hardware installations and maintenance on PC
platforms.
. Delivered technical training to the staff.
. Provided customer service/support/training.
1992 - 1997 SoSial Computers, Mumbai, India
Prop. - Developer, Consultant, Instructor
. Instructed on all aspects of computer literacy and Internet.
. Created, developed, maintained, and processed databases.
. Provided software/hardware installations and maintenance on PC
platforms.
. DTP and graphic Design.
. Implemented customer service/support/training.
1990 - 1992 Indoline Furniture, Nashik, India
Assistant to CEO / EDP Manager
. Created, developed, maintained, and processed databases.
. Assisted in managing over 300 engineers, technicians, and staff.
. Procurement of materials.
. Responsible for design & development of hot presses, cathodic
painting room, PU paints, cyclone separator, wood dryers.
1983 - 1990 Various IT, Mumbai, India
Senior Developer
. Created, developed, maintained, and processed databases.
. Provided software/hardware installations and maintenance on PC
platforms.
. Provided customer support/service.
Summary of skills
Adult Education, Online Education, Multimedia, Web Authoring (Dreamweaver,
Flash), Graphics (CorelDraw, Photoshop, Illustrator), Planning (Visio,
Project Manager), MS Project, MSOffice, Adobe Acrobat, SnagIt, DTP,
Digitization, Storage, Scientific Library Systems, Popular Operating
System, Databases, Programming Languages, Hardware, Networking.
Publications
. Zahedi, D. (2006). Cultural Statistics and Instructional Designs.
Proceedings of the Bridges Conference - London (2006), 587-594.
Memberships
. The eLearning Guild.
. ACM - Association for Computing Machinery.
. ? - The Honor Society of Phi Kappa Phi.
Contact this candidate