High School Technical Support

Pearl Cheree Dunklin

**** ******** **.

Richardson, TX

214-***-**** cell

*****.*******@*****.***

Objective: To become a greater asset to the company to obtain a permanent

long- term position using technical skills as well as eye-hand coordination

within the company.

Qualifications:

- 2 years experience in helpdesk (Tier 1-2) technical support skills.

- 2 years excellent customer services experience in a call- center

environment

- Operating systems-experience in troubleshooting installing/uninstalling

software.

- Microsoft office

-35 + wpm

- 40+ inbound calls daily.

-Excellent data entry skills- use of various data entry screens example

BBT, Clarify, and Remedy.

- Knowledgeable in excel, Access, word, PowerPoint, Internet navigation and

other office equipment.

- Strong verbal and written communication and excellent interpersonal

skills.

- Work well in a structured team environments as well an team player hard,

dedicated and dependable employee.

Work Experience:

CrossMark Demo Specialist 03/2010- Recent

- My responsibilities are to properly distribute product samples according

to the company procedures.

- I am to highly educate to consumers about the product in which I'm

presented by making aware to them the advantages and disadvantages as well

as how the product will positively benefits their everyday lifestyle.

At@t Tier 2 Technical support 11/2008- 02/2009 Dallas, TX

- I was to deliver excellent customer services to member. I was to

troubleshoot all issue, which range from wireless Internet connection for

desktop and laptop, outlook express emails, inside phone services High

speed Internet and all at@t u-verse equipment.

- For example configuring all outlook express account for member,

troubleshooting and analyzing why members were unable to receive incoming

calls, no Dial tone or no caller ID on their phone. solving issue regarding

discoloration, frozen TV screens, or unable to view subscribe channel's and

much more.

- As Tier 2 technical representative I was responsible for troubleshooting

in detail all issue that members were experience dealing with are services

from all angles and prospective.

Securitas Security 12/2007-02/2008 Dallas,TX

- I did various jobs in the security field which were securing buildings

and reassuring the safety of the clients where I was located. I also was

responsible to make rounds every 30 minutes, check and lock all gates

throughout the night.

Inventory Specialist 9/2007- 11/2007 Mesquite,TX

- Maintain inventory levels consistent with the objective of the business

plan. Maintain the integrity of the operational software and provide timely

and accurate information to

purchasing, shop, floor with documentation.

Convention Worker 5/2007- Recent Dallas,TX

- Sat up all required equipment and products within the available booths. I

greeting and directed business owners to their appropriate section within

the facilities.

- Stream International 11/2006- 5/2007 Richardson,TX

-customer calls in having difficulties installing their software, me as a

technical support would walk them through the basic trouble shooting

procedures over the phone with them to properly install or re-install their

software onto the PC.

- Operating Systems very knowledgeable in troubleshooting, installing, un-

installing software and configuring and maintaining, Window 98, XP home

professional edition.

- Very knowledgeable in configuring maintaining most major software

applications PC based hardware including external input/output devices such

as printers and scanners, but not limited to Microsoft office Suites.

Supplemental Staffing Services 9/2005 - 9/2006 Toledo, OH

My responsibilities were to clean all business offices example sanitizing

the counter tops, microwaves and bathrooms. Mopping, sweeping floors

deposing all trash cans into the designated dumpsters. I also have

experience in warehouse distribution example operated warehouse equipment

and applied all safety procedures while on job site.

Education:

-Roy C. Start High School

Toledo, OH

High School Diploma

Graduated June/2006

- Everest College

Dallas, TX

NOV/2008- Current- Medical Assistant Associate Degree

Graduation Date: Nov-/ 2010

Contact this candidate