Sales Customer Service

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PROFESSIONAL PROFILE

WAL-MART #****, Roswell, GA

Store leader in region and top in the state in net sales and profit

continuously for several years.

Customer Service Manager - April 2010 - Present

. Manage front end of store with 75 associates.

. Managing of all customer concerns and ensuring they leave with a positive

experience.

. Solution provider for all associates dealing with sales concerns for

entire store.

. In charge of making sure that my store is operating at the highest profit

margin as possible.

. In charge of overseeing all money transfers throughout the store.

. Partnering with other associates to ensure customer satisfaction in all

areas of the store.

. Strong leader in multi-tasking for front end on high volume and high

traffic sales days.

PREMIER TENT & EVENT RENTALS Atlanta, GA

One of the top event rental companies in Atlanta, GA. Supplied equipment

for events ranging from graduations, festivals, weddings, and many events.

Assistant Manager, Event Planner, Coordinator - May 2009 - October 2009

. Direct contact with clients and helped plan and coordinate special

events.

. Confirm delivery of equipment and verify they meet standards of our

company and clients.

. Assist clients with planning events and provide superior customer service

and industry knowledge.

. Support day to day management of company sales, marketing, and

operations.

. Implemented several marketing concepts to help grow company's yearly

sales by 16%.

LAND RESOURCE Orlando, FL

Land Developer. One of the leading developers in country with over 22 high

profiled private gated communities from WV to FL with residences having the

freedom to custom design their homes in the communities.

Marketing Manager for Tennessee Properties, Knoxville, TN - February 2006 -

February 2008

HGTV Dream Home Manager, Lake Lure, NC- November 2005 - March 2006

Sales Assistant, Lake Lure, NC - June 2005 - November 2005

. Managed all marketing concepts for 3 private gated communities around the

Knoxville area with 2007 annual sales of $19 million with 7% marketing

cost.

. Worked with annual budgets of $950,000 and managed to stay 30% under my

annual budget while hitting 116% of sales goal.

. Planned and executed over 35 major sales event weekends from WV to south

GA. Held events with 200 to 500 perspective clients each weekend with

sales exceeding over $35 million.

. Designed and executed day to day marketing and event marketing campaigns

using national radio, newspaper, magazines, and direct mail.

. Worked closely with sales, marketing, and development teams to insure

everyone is on the same page with my communities in development and sales

promotions.

. Designed and managed trade show booths and also private broker

presentations to gather leads and sales for respective communities.

. Partnered with design, web, and direct marketing companies to insure that

my product was up to the standards of my Vice Presidents, Project

Director, and myself.

. My communities were the only communities out of 13 communities to exceed

our yearly sales goal while staying 30% under marketing budget.

. Originally came into one of the lower end regions of Land Resource and

with my drive to accomplish my goals that was set forth of me and what

some said was impossible, we were able to turn the worst region to the

top region within one year of my arrival. Company followed suit on sales

and marketing ideas and still today those ideas are in place for other

regions within the company.

. Managed tour system for 10th Anniversary HGTV Dream Home and directed the

process that brought in 27,000 visitors in the home in a 3 month process.

. Trained over 440 volunteers on daily processes of the tour system.

. Raised and donated $230,000 to 3 local charities who volunteered for the

3 month period.

. Presented the home to over 15,000 clients who toured the home.

. We had visitors from more than 49 states and 12 countries walk through

the home in a 3 month process.

. Boosted the local economy 60% within the 3 months period of time touring

the home.

. Provided private tour of home to Governors, Senators, Congress Members,

and local town officials.

. Worked with 3 sales agents on calling and booking tours for community.

. Composed a wide range of letters and e-mails for agents' database for

special incentives in order to book clients for sales agents.

. Assisted agents that sold over $6 million in land sales.

The Spa at The Grove Park Inn Resort and Spa Asheville, NC

One the top resorts in America and also one of the oldest resorts in

America that is known for its top 10 spa in the world and also for the

world renowned golf course.

Spa Programmer/Front Desk/Trainer - December 2004 - June 2005

Spa Concierge - February 2003 - December 2004

. Dealt with bookings, customer service, and daily operations to ensure

complete guest satisfaction with my employees' efforts to maintain the

standards of our luxury top 10 spa in the world.

. Trained concierge and front desk administrators in hospitality issues and

to exceed expectations of a world class spa.

. Trained up coming managers on how to deal with guest situations and how

to go about protocol while keeping guest happy and wanting to return for

a future vacation.

. Learned exceptional hospitality skills at a world renowned resort.

. Catered to high end clientele with tour information of our 55,000 square

feet top 10 spa in the world..

. I was fortunate to meet politician and celebrities from all over the

world and made them feel comfortable in all areas.

Brandon's Printing, Atlanta, GA

Leader in the print marketing industry in the Southeast for over 25 years.

Holds national and international companies with capabilities of 4 color

print, mailing, bindery, and creative.

Account Executive - November 2009 - April 2010

. Acquire and manage national print marketing accounts in the form of print

marketing.

. Deliver top notch customer service to marketing, creative, and graphics

to national and local companies.

. Assist in marketing efforts to revamp company image.

. Gained 9 national accounts in a short amount of time.

. Secured meetings with corporate leadership at companies that had been

pursued for upwards to 4 years with vendor knowledge and industry

understanding.

PARAGON Atlanta, GA

A legal support company who offers photo copy, scan, and electronic data

collection services to all law firms in the Atlanta, GA area.

Project Coordinator, Legal Support Consultant - July 2008 - November 2008

. Work with production staff to assure that all work is correct before

delivery.

. Making sure all projects are delivered on time and correct upon delivery.

. Build client base by calling and scheduling meetings to discuss our

services and strike up a partnership that will last for years to come.

. Able to implement marketing concepts to gain sales volume up to 12%.

ASHEVILLE-BUNCOMBE TECHNICAL COLLEGE Asheville, North Carolina

Hotel and Restaurant Management major at 2 year Technical College

ACCOMPLISHMENTS:

. Certified in Front Office Management, Food and Beverage Management, and

Meets in Conventions Management.

. Took senior classes first year at college.

. Worked 40 hours a week while taking up to 15 hours a semester in school.

LaGRANGE HIGH SCHOOL LaGrange, GA

Graduated in 2002

ACCOMPLISHMENTS:

. VP of DECA Marketing club junior and senior year.

. Competed in DECA competitions all over the state of GA.

. 3 year starter in football and 2 year co-caption.

. Won state championship in football in 2001.

. Volunteered as a Granger Pal at Boys and Girls Club of La Grange.

RESUME'

Josh Wilson

EDUCATION

. Proven ability to prioritize and manage multiple projects with little

supervision

. Demonstrate effective time-management and multi-tasking skills while

working with company guidelines

. Strategic thinker and big picture-oriented with a broad understanding

of all business functions

. Ability to build and maintain strong relationships, and partner with

other functions across an organization

. Committed to making process improvements and improving cost

efficiencies

Josh Wilson

Phone: 828-***-**** ? Email: *************@*****.***

Phone: 828-***-**** ? Email: *************@*****.***

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