Customer Service Supervisor
Resume:
Amir Abdul Samana
Davie, FL *3331
Mobile: 954-***-****
Evening Phone: 954-***-****
Day Phone: 954-***-****
Email: **********@*******.***
United States of America
Country of citizenship:
Veterans' Preference: No
Registered for Selective
Service
Contact Current Employer: Yes
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
Part Time
US FL Fort Lauderdale
DESIRED LOCATIONS
WORK STATUS US I am authorized to work in this country for any employer.
WORK EXPERIENCE Genuine Parts Source 11/2009 Present
Miramar, Florida US
Hours per week: 40
Warehouse Agent
• Receive and inspect all incoming materials and reconcile with purchase orders.
Processe and distributs documentation with purchase orders; reports, documents
and tracks damages and
discrepancies on orders received.
• Make intra and inter campus deliveries of requested surplus office furniture and
merchandise; maintains records of all deliveries.
• Fills supply requisitions; assists buyer to order adequate merchandise and
supplies; delivers orders to faculty and staff.
• Receive, store, tag and track surplus property; prepare property lists for items to
be sold at auction.
• Receive and store documents and confidential files; maintain record of approved
document and confidential file destruction.
• Ship canceled and damaged items back to vendors as appropriate.
• Deliver and set up furniture for various campus events as requested.
• Handle and document storage and transportation of hazardous materials.
• Maintains the warehouse, record area and store area in a neat and orderly
manner.
• Answers questions regarding procedures and resolve discrepancies regarding
receipts, deliveries, warranties, repair and surplus property.
(Contact Supervisor: Yes, Supervisor's Name: Sai Samana, Supervisor's Phone:
Marksman Security Corporation 4/2010 Present
Ft Lauderdale, Florida US
Hours per week: 20
Security Officer
As a security officer, my major duties are:
• Guard, Patrol, and monitor premises to prevent safety hazards, theft,
violence or infractions of rules.
• Circulate among visitors, patrons, and employees to preserve order
and protect property.
• Patrol industrial and commercial premises to prevent and detect signs
of intrusion and ensure security of doors, windows and gates.
• Provide customer service in accordance with company established
standards and expectations.
(Contact Supervisor: Yes, Supervisor's Name: Astayraw Howard, Supervisor's
Phone: 954-***-****)
Spirit Airlines 11/2009 4/2010
Fort Lauderdale, Fl US
Hours per week: 20
Ramp Agent/Baggage Handler (Line Service Technician)
As a Spirit Ramp Agent, my major duties are:
• Loading and unloading of aircraft bags.
• Pushback of aircraft.
• Occasionally assisting cleaners, dumping lavatories, fueling equipment and filling
of potable water.
• Use of ground power units, air condition carts and driving tugs. (Contact
Supervisor: Yes, Supervisor's Name: Human Resources, Supervisor's Phone: 954
613 2376 Ext:603)
Subway 11/2008 11/2009
North Miami Beach, Florida US
Hours per week: 40
Manager
Perform and direct overall store management. Responsible for inventory and money
control systems. Direct staff to ensure that food safety, product preparation, and
cleanliness standards are maintained. Maintain standards of restaurant safety and
security. Recruit staff and oversees training program. Contact prospective
customers to promote sales and establish inventory schedules. Responsible for
local marketing initiatives. Maintain business records. Exceptional customer service
is a major component of this position.
. Complete and post the staff work schedules.
. Maintain business records as outlined in the Operations Manual.
. Analyze business records to increase sales.
. Communicate changes of food preparations formulas, standards, etc. to staff.
. Support local and national marketing initiatives.
. Ensure that all local and national health and food safety codes are maintained and
company safety and security policy are followed.
. Recruit, reward and terminate staff as needed.
. Identify and contact prospective customers to promote sales.
. Plan special events and promotions.
(Contact Supervisor: Yes, Supervisor's Name: Faris Samana, Supervisor's Phone:
Subway 10/2007 11/2008
Hallandale Beach, Florida US
Hours per week: 40
Asst. Manager
Supervise daily operations to ensure that food safety, product preparation, and
cleanliness standards are maintained. Schedule and supervise staff. Maintain
standards of restaurant safety and security.
. Perform all tasks and responsibilities of a shift manager as outlined in shift
manager job description.
. Manage a staff of approximately 4 to 12. Assign, oversee and evaluate work.
Recommend promotion, transfer, or termination of employees. Conduct written and
verbal staff evaluations.
. Coordinate and supervise staff so that standards of cleanliness are maintained as
outlined in the Operations Manual.
. Supervise food preparation to ensure that food safety and operations standards
are maintained.
. Perform paperwork duties.
. Assist with planning of special events and promotions. (Contact Supervisor: Yes,
Supervisor's Name: Human Resources, Supervisor's Phone: 954-***-****)
Broward college
EDUCATION
Davie, Florida US
Some College Coursework Completed 8/2009
3 Semester Hours
Major: Aviation operations
Nova High
Davie, Florida US
High School or equivalent 6/2008
24 Semester Hours
LANGUAGES Urdu
Spoken: Advanced
Written: Advanced
Read: Advanced
TSA, Dept. of Homeland TSO Screener
REFERENCES Faris Samana
Security
Phone Number:
*****.******@***.***
Email Address:
Personal
Reference Type:
ADDITIONAL Security License:Class D
INFORMATION
Contact this candidate