Customer Service Project Manager
Resume:
Darci Addis Grimmer ***********@*****.***
SUMMARY OF QUALIFICATIONS
A motivated, goal-oriented professional with proven experience in
marketing, operations, and, leadership. A disciplined leader and hard
worker with a commitment to the highest level of business success, solving
problems effectively, and consistently meeting or exceeding company
objectives. Proficient in Microsoft Office (Word, Excel, PowerPoint,
Publisher), Microsoft Project, Visio, Outlook, Lotus Notes, SAP,
SharePoint, Deltek, and Goldmine. Demonstrated areas of expertise include:
. Excellent communication skills (verbal and written)
. Outstanding customer service skills
. Exceptional client/vendor relationship building and maintaining
. Supervise, train and mentor administrative and marketing team members
. Provide market research, trends, and analysis reports to Management
. Account Management for several Fortune 500 companies
. Manage/oversee company growth process
. Managed company website and intranet
. Strong interpersonal skills with all levels of personnel (internal and
external customers)
. Proposal preparation for bids in excess of $15 million
. Identify continuous improvement opportunities
. Annual company budget preparation
. Managed internal and external company communication program (newsletter,
press releases, monthly email from the President of the company)
. Excellent project management skills
PROFESSIONAL EXPERIENCE
3/2009 - present
CET, LLC, Earth City, MO
Contract Specialist (Research & Development)
. Prepare Government (per FAR) and Commercial proposals (in excess of $15
mil)
. Project management for client projects (responsible for all documents
pertaining to project)
. Review contracts for terms and conditions
. Provide market research, trends, and analysis reports to Management Team
. Prepare monthly job cost reports for company management team
. Attend weekly Senior Staff meetings
. Client interaction on proposals, contracts, and monthly reports
. Develop and maintain client relationships
. Review purchase orders and negotiate product and service pricing
7/2008 - 3/2009
Numerof & Associates, St. Louis, MO
Communications/Operations Coordinator (Financial Consulting)
. Managed several Fortune 500 finance, pharmaceutical, and healthcare
client projects
. Liaison between consultants and top level client executives to coordinate
and schedule interviews, internal meetings, on-site visits, and project
update calls.
. Internet research for client information
. Proposal preparation
. Market research and analysis
. Project management for client projects (responsible for all documents
pertaining to project)
. Managed communication program for healthcare and finance industries
(research for proposals, speaking engagements, article distribution)
. Point of contact with publication editors and writers (via phone and
email)
Darci Addis Grimmer - Resume
Page Two
3/2007 - 7/2008
Technisource Staffing (contractor at Anheuser-Busch), St. Louis, MO
Project Coordinator (Beverage, Information Technology)
. Customer service to over 150 internal customers
. Prepared new hire employment packages through on-boarding process
. Prepared monthly financial reports Directors and Managers
. Coordinated department business resumption plan (per A-B policies)
. Maintained Managers and Directors daily calendars
. Maintained/scheduled conference rooms
. Reconciled expense reports for accuracy prior to submission to accounting
. Assisted department employees (sales personnel and managers) with daily
duties
. Coordinated special projects (United Way, Boy Scouts of America, Susan G.
Komen)
3/2006 - 11/2006
Carpet Concepts, Garden Grove, CA
Project Manager (Commercial Flooring)
. Provided direction to all sales personnel on a day-to-day basis to
coordinate efforts in support of the client's objectives.
. Participated in client meetings
. Ensured client projects met expectations (delivered on-time)
. Managed the customer/account needs from beginning to end completion (i.e.
carpet/flooring ordering, detailed paperwork, cost analysis, etc)
. Provided outstanding client service throughout the lifecycle of all
projects
11/1996 - 3/2006
PDS Technical Services (acquired AVIANT, formerly a subsidiary of The
Boeing Company),
California and Texas
Marketing Manager (Technical Staffing)
. Proposal preparation for bids in excess of $25 million
. Team mentor to administrators (trained and mentored 10 - 15 employees)
. Account Management for several Fortune 500 companies
. Managed/maintained intranet and company website
. Negotiated pricing with vendors
. Developed marketing material for sales and management teams
. Coordinated trade shows, sales meetings, and company event planning
. Managed internal and external communication efforts
. Gathered data on competitors (pricing, sales, and operations)
. Market research and preparation of reports to senior management
. Developed and maintained client relationships
. Prepared reports and presentations for Board of Directors meetings
. Maintained company policies and procedures
. Coordinated Team Building events (annual)
. Implemented company-wide cost savings program (30% savings over a six
month period)
. Created presentations for sales and management personnel
EDUCATION
. Bachelor of Science - Business and Management (University of Redlands -
Irvine, CA)
. Business Writing That Works Certificate (Continuing Education - Long
Beach, CA)
. Marketing Communication/Promotion Certificate (CSU - Long Beach, CA)
. Women in Leadership Certificate
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