Customer Service Data Entry
Resume:
Yolanda M. Davis
San Antonio, Tx 78228
Career Objective
"Position as a Data Entry Operator that will utilize my computer knowledge, strong people skills,
Organizational abilities and business experience."
Summary of Qualifications
Work History
Aug 11, 2003 - May 26, 2006
ILD Telecommunications - San Antonio, Texas Data Entry Microsoft-enter and upload
Customers anis for 211 services, upload customer anis for activation and deactivate services.
Uploaded up to 100 to 20,000 anis from excels thru the Website for Operator and Long
Distance Services. Skills are Excel, E-mail create files, Access, Processed Orders Via-email or
Phone, Word perfect, Fax to confirm orders for services.
Jul 01, 1997 - Jul 01, 1999
TIME WARNER - San Antonio, Texas SUPERVISOR TSR/Telemarketing Sale Representative-
Responsibilities include daily Monitoring Outbound sales calls to customer on a day-to-day
basis and keeping record of daily sales. Also provided excellent customer service care. Entered
daily summery at the end of Shift. Trained TSR's on new products and coaching. Evaluated
TSR for performance also on a daily basis.
Sep 08, 1988 - Aug 16, 1997
Riverside Dr. Inn - San Antonio, Texas Owner/Manager Cook,
Prep-cook, receiving customer orders, server, managed 8 employee's, ordered supplies,
Accounts receivable, Accounts payable, kept account of all monies, ordered supplies, Accounts
Receivable, Accounts payable, kept
employee's payroll, Bookkeeping, kept inventory, opening and closing of Business. Hired and
Fired employees, Hired maintance for cleaning of inside and outside of property, insure all
codes where up to date for code compliance. All Licenses where purchased before
Expiration All food products where dated and fresh before serving. Received excellent grade
from Food inspector.
deposited money every day before opening of business. Kept all receipts for bookkeeper, Kept
Log of all outgoing and incoming money.
Jun 18, 1993 - Aug 16, 1996
H.E.B # 6 - San Antonio, Texas TexasCashier/ Scan
Coordinator Cashier for customers groceries, Customer Service, Scan Coordinator for weekly
Changes on grocery Items, Worked General Merchandise stocking Items, Did Floral
Arrangements for special Holidays, Valentine's Day, Easter, Mother's Day and Fourth of July.
Education
Sep 1996 - Jun 1997 San Antonio College - San Antonio,
TexasEducation Level: Associates Degree Major: liberal ArtsMinor: General GPA: 2.9 Total
Hours: 16.0 Graduated: No
May 1985 - Jun 1986 Career U - San Antonio, Texas Education Level: 1 year college, technical
Or vocational school Major: General Office Skills Minor: General GPA: 3.0 Total Hours: 600.0
Gradated: Yes
Mar 1985 - Apr 1985 St Phillips College - San Antonio, Texas Education Level: High School
Diploma/GED Major: General Minor: General GPA: 2.9 Graduated: Yes
Computer Skills
• Database Software (Oracle, Access, etc) • Data Entry Terminal (SVT, Mainframe
Terminal, etc) • Desktop Publishing Software (Pagemaker, etc) • EMail Software (Outlook, etc)
• Internet Browser (Netscape, IE, etc) • Personal Computers • Spreadsheet Software (Lotus,
Excel, etc) • Word Processing Software (MS Word, etc)
Language Skills
English - Excellent (Read Write Speak)
Additional Skills
BUSINESS MANAGEMENT WORK; PERSONAL COMPUTING WORK; WINDOWS
OPERATING SYSTEM; WORD PROCESSING PC SOFTWARE; SUPERVISOR;
SPREADSHEET PC SOFTWARE; MATERIAL HANDLING; SKIP TRACING COLLECTIONS;
GENERAL CLERICAL WORK; OFFICE MANAGEMENT WORK; PERSONEL INTERVIEWING;
PACKAG
Driver's License
Class C - Standard Driver's License Texas Endorsement - P - Passenger
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