Customer Management

Sonya Coyle

***** ****** **** **., ******, TX ***73 Phone 281-***-**** Cell

832-***-**** Email ******@***.***

Experience

Oil and Gas coordinator, Schenker Inc. Houston, TX 2006-

present

. Created reporting functions for a specific customer

. Responsible for maintaining monthly KPI reports

. Responsible for maintaining current inventory on hand reports

. Arrange domestic movement of inventory at customers request

. Arrange weekly ocean consolidation export shipment

. Work closely with management on problem solving and trouble shooting

. Training of support staff

. Moved from the ocean import department to handle a specific customer

. Monitored ocean import FCL and LCL shipments originating in Asia

. Arranged for customs clearance of cargo with outside brokers

. Assisted with remote customs entries

. Provided updates to the customer and customs broker

. Insured billing was completed in a timely manner

Head hostess, Tortuga Coastal Cantina. Galveston, TX

2004-2006

. Responsible for weekly scheduling of hostess staff, up to 10 people

. Trained new employees in hostess duties

. Greeting and interacting with customers

Full time Student 2002-2006

Accounts Receivables Clerk, All-Tex Pipe and Supply Co. Dallas, TX

1998-2002

. Entry level warehouse, promoted to accounting department within one

year

. Answered customer inquiries on billing related issues

. Processed customer invoices and monthly billing statements

Skills

Proficient in Microsoft Word, Excel, Power Point, Email, Internet

Education

Texas A&M University at Galveston May

2006

Bachelor of Science Degree, Maritime Administration., Major GPR 3.6,

Overall 3.05

Northlake College, Irving, TX May

2002

Associates of Science Degree., GPA 3.5

Paid 100% Associates Degree by working full-time

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