Customer Service Quality Assurance

TASHA MATTHEWS

**** ****** **** • Cordova, TN ***16 • 901-***-**** • abih7e@r.postjobfree.com

A dedicated professional with 10+ years of technology-based logistics, distribution, material handling. Extensive experience in

specialized product operations, manufacturing, production, quality control, quality assurance, packaging, monitoring, and

movement.

SUMMARY OF QUALIFICATIONS

•

• Computer Literacy • Fulfillment Specialist

• Excellent Typing / Ten-Key • Expertise in Manufacturing Procedures

• Microsoft Office Suite • Quality Control / Quality Assurance

• Knowledge of Medical Products • Expertise in Compliance

• Medical Terminology • Machine / Equipment Operations

• Medical Coding / Billing • Machine / Equipment Maintenance

• Inventory Management • Strong Work Ethic

• Certified Forklift Operator • Detail Oriented

• Materials Handling • Analytical Skills

• High Volume Production • Extensive Customer Service

• Logistics / Distribution • Exceeds Goals / Expectations

• Knowledge of Federal Regulations • Proficient Time Management

• Compliance Audits • Adaptable / Flexible / Change Management

PROFESSIONAL EXPERIENCE

2006 – 2010

Technical Operator

GlaxoSmithKline, Memphis, TN

• Performed all aspects of product manufacturing, including but not limited to, equipment operation and maintenance, palletizing,

packaging, assembly, and quality inspections.

• Demonstrated extensive knowledge related to medical products in a high-volume, fast-paced manufacturing facility and

laboratory.

• Ensured accuracy in the delivery of laboratory samples.

• Maintained current knowledge of federal regulations and applicable process and procedures, including but not limited to, FDA,

QMS, and GMP.

• Utilized advanced quality production and analytical skills to maintain established quotas for manufactured products.

2005 - 2006

Technical Operator

Manpower, Inc., Memphis, TN

• Accepted and maintained various types of logistics / distribution assignments.

• Adapted to different manufacturing environments and mastered comprehensive materials handling skills and experience.

• Leveraged technology to maintain quotas, tracking, monitoring, and reporting of inventory.

2001 – 2005

United ColorLab, Memphis, TN

Customer Service Specialist

• Performed extensive order-filling and customer service.

• Maintained successful communications with customers.

• Conducted intricate compliance audits.

• Transported materials to the production / operational facility.

• Verified orders for accuracy and complete fulfillment.

• Served as Team Leader. Trained and provided orientation for new team members.

EDUCATION

COLORADO TECHNICAL UNIVERSITY, Colorado Springs, CO

Completed Extensive Coursework in Medical Coding / Billing

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