Manager Customer Service

JAMES ZUNT ***** Rosella Lane- Pinehurst, TX *****

281-***-**** ********@*****.***

QUALIFICATIONS

Professional with 20 years of experience in operations/plant, distribution and retail management, driven to

succeed with strong interpersonal and negotiation skills

Effectively define, develop and implement targeted action plans to maximize operational productivity,

efficiency and profitability

Leadership that inspires employees to maintain peek performances and productivity levels, while

maintaining high morale across the board.

Exceptional problem solving skills.

Excel at interacting with broad populations including senior management and staff as well as clients

and external contractors

Excellent understanding of the importance of safety and security of people and company assets.

PROFESSIONAL EXPERIENCE

Doors and Building Components 1999-

2010

Plant Manager - Houston Texas (2004-2010)

Successfully managed manufacturing and distribution operations including production, safety, quality,

purchasing, inventory, scheduling, shipping, order pulling, inside sales and HR. including hiring, firing,

training, coaching and evaluations.

Increased productivity

Decreased credit memo’s

Achieved and maintained excellent and extraordinary safety goals.

Maintained inventory levels to prevent excess and aged inventory.

Forecasted and responded to production volume.

P&L responsibilities.

Coached and mentored staff.

Offered and required world class customer service.

Shipping Manager - Douglasville, Georgia (1999-2004)

Scheduled work assignments for distribution of finished product.

Monitored and communicated work flow with department managers and staff.

Researched and established Carriers.

Coordinated open orders with account representative and scheduling.

Managed company drivers and fleet.

Greater Southern Distributors 1997-1999

Warehouse Manager – Atlanta, GA

Bindley Western Drug Company 1993-1997

Warehouse Manager – Austell, GA

ADCO International Plastics 1989-1993

Warehouse Manager – Marietta, GA

Circle K Food Stores 1985-1989

Store Manager - Atlanta, GA

EDUCATION & PROFESSIONAL TRAINING

University of West Georgia,

Marietta Vocational Tech,

Coaching, Mentoring & Team Building - National Seminars Group

Supervision 1 and 2 - NCI Corporate HR

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