Customer Service Administrative Assistant

Patricia E. Barnes

** ***** *, ********, ** ***37860-***-**** ( ***********@*****.***

Dedicated administrative professional

with strong billing, Customer service, and office management skills

Summary of Qualifications:

> Effective problem solver, able to multitask and handle multiple

positions in fast-paced environment.

> Team player, able to build strong rapport with diverse range of co-

workers, management, vendors and clients.

> Demonstrated expertise in diverse areas, including billing, telephone

support, scheduling, managing vendor

relationships, reporting, creating manuals, and customer service.

> Efficiently schedule business travel and coordinate meetings and

events.

> Adapt quickly to challenges and changing environments.

> Technically proficient in MS Office (Word, Excel, PowerPoint, Outlook,

Publisher), ProSystem Practice

Time & Billing

Professional Experience:

The Technology Group, LLC (Whittlesey & Hadley, P.C.), Hartford, CT

2001-2010

Administrative Assistant

. Wrote proposals and engagement letters,

prepared equipment estimates, ordered

equipment, maintained order

logs for client and internal expenses, maintained inventory of

equipment for sale.

. Trained administrative staff on all office

procedures.

. Processed billing and entered expenses,

trained administrative staff on billing

and expense procedures.

. Established and maintaining vendor

relationships.

. Entered daily cash amounts in system,

generated billing analysis for clients,

reconciled accounts.

. Recorded weekly staff and marketing

meeting minutes and reports.

. Created a New Hire Manual for Technology

Group, updated with new information.

CBSI, Middletown, CT

1999-2000

Administrative Assistant

. Coordinated weekly marketing meeting,

prepared minutes and reports.

. Prepared all bills for payment and met

with Director to obtain approval.

. Provided administrative support to

marketing staff, office manager, and

engineering staff as needed.

. Met with new hires to review office

policies/procedures, review benefits and

complete paperwork.

GMAC Mortgage, West Hartford, CT

1997-1998

Loan Processor

. Prepared new customer files for

underwriting, ordered credit reports,

started underwriting worksheet, obtained

missing documentation from customers.

. Worked with agency handling closing to

prepare loans for closing.

. Organized closed loan packets with all

documentation and sent them to corporate

office for filing.

MidConn Bank, Kensington, CT

1993-1997

Loan Processor

. Prepared newly closed loan files for

filing, filed loan notes and deeds as

required.

. Assisted in preparing for property tax

payments as required by property location;

provided customer service.

. Worked with loan originators in gathering

customer information for underwriting;

ordered credit reports,

appraisals, and other information required for loan underwriting.

. Entering loan information in system for

underwriting.

. Prepared loans for closing, worked with

bank attorney, attended closings as the

bank representative.

. Assisted in preparation of regulatory

reports for FDIC, HUD, Freddie-Mac, and

Fannie-Mae.

Education:

National Academy of Paralegal Studies, Middletown, NY

Paralegal Certificate

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