Customer Service Engineer

Travis N. Toomey

**** ***** ***. ***** ****, CA 95404

707-***-****

********.******@*****.***

Experience

Technical Support Engineer

Norcal Networks, Inc. 1/09 – 10/10

Santa Rosa, Ca.

• Telephony / VOIP support and installation

• Networking Infrastructure support and installation

• Linux / Mac OS / Windows support and installation

• Data backup and restoration

• Server deployment

• Domain management

• Mobile device support (IPhone / BB / Palm)

• Managed services and preventative monitoring

Building Information Modeling Assistant

Guttmann & Blaevoet Consulting Engineers 1/08 - 1/09

Santa Rosa, Ca.

• LEED project consulting

• EnergyPro Building Information Modeling

• General IT support

• General office administration support

Student Assistant IV

Sonoma State University Information Technology 8/04 - 12/07

Rohnert Park, Ca.

• Supervised student computer repair

• Inventory management

• Phone / on-site support

• Input and resolution of trouble tickets

• Resolving faculty and staff computer questions and problems

• Creation, implementation, and upkeep of computer repair documentation, procedures, and utilities

Education

Sonoma State University

Rohnert Park, Ca.

• Currently studying to achieve Bachelor of Science in Environmental Studies with a focus on Energy Management and Design.

Skills

• Friendly Team Player

• Familiar with standard office procedures

• Motivated

• Advanced computer skills

• 6 years of customer service and support history

• Great phone etiquette

*References available upon request

Contact this candidate