Engineer Service

Terence Gray

**** ****** ***

Atlanta, Georgia **331

Home 404-***-****

Cell 240-***-****

*.*.****@***.***

Summary

I have over 15 years experience in Information Technology customer

services. I am a subject matter expert for Sun and HP UNIX based

application servers. My hard work and dedication make me as asset to my

customers and employer. I have supervised engineers, developers,

programmers and network professionals to bring projects to satisfactory

completion.

Work Experience

Senior Field Engineer

Signature Technology Group

3/2004 - Present

Phoenix, Arizona

Perform OEM level of service on Sun Mid-range and High-end servers

Respond to break fix, upgrades, and installs on IBM, HP, and Dell

servers

Provide system support on installing operating system software

Provide expert level of support on Sun Enterprise 4500/5500/6500

Schedule preventive maintenance Sun Fire 3800/4800/6800

Perform OEM level of service on HP 9000, Blades and Proliant servers

Provide expert level of support on HP Integrity servers

Respond to break fix, upgrades and installs on SANS and Tape libraries

Deliver a high level of technical support and service

Senior System Engineer

Data Link Computer

12/1999 - 12/2003

Westampton, New Jersey

Managed sixteen field engineers for Sun remote services

Provided level 1 system support for Sun products

Performed upgrades, build new servers and repair all Sun Enterprise

servers

Developed and implement lab and testing procedures for Sun products

Established new procedures to track and manage service requests

Provided hardware support for on-site EMC storage devices

Respond to break fix repairs for STK, Sun and HP tape libraries

Provided break/fix repair on Enterprise 4500/5500/6500, E10K

Performed schedule maintenance on Sun Fire 3800/4800/6800

Sun Hardware Engineer

Optimus Solutions

12/1998 - 12/1999 Atlanta, Georgia

Provide 24x7 services on Sun Enterprise servers (E250-E6500's)

Consult with clients on design and implementation of Sun Enterprise

Systems

Provided break/fix repair on Enterprise 4500/5500/6500, E10K

Perform OEM level of service on HP 9000, Blades and Proliant servers

Configure Sun Micro Systems Enterprise computers

Provided hardware support for on-site EMC storage devices

Configure networks using Sun Solaris, Volume Manager and Sun Disks

Suite

Respond to break fix, upgrades and installs on SANS and Tape

libraries

Site Engineer

CompuChek Systems

3/1996 - 12/1998 Temple

Hills, Maryland

Break-fix 24x7 emergency service on Sun Enterprise

servers

Design and Implementation of Sun Microsystems

Networks

Upgrade legacy computers to Sun Solaris 6 Second

Edition

Respond to break fix, upgrades, and installs on IBM, HP, and Dell

servers

Training

2009 CompTia A+ Signature Technology Group

2009 CompTia Server Signature Technology Group

2007 HP 9000 Server Akibia

2004 EMC Storage Hardware CDS

2000 Sun System Maintenance SM-210 Sun Microsystems

2000 Sun Server Maintenance SM-240 Sun Microsystems

Education

DeVry University

Bachelor of Science

Information Systems Management

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