Customer Service Sales
Resume:
Janice R. Rose
********@*****.***
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EXECUTIVE SUMMARY
Results-driven professional with expertise that drives enhanced service
delivery, continuous improvement, and strong relationship management
results.
Excellent Verbal and Written Communicator
Skilled Executive Assistant
Exceptional Organizational Skills
CAREER HIGHLIGHTS
. Provided administrative support to senior managers at JPMorgan Chase
and Suez Energy
. Managed billing and reconciliation and service agreement compliance
using the SERNA systems
. Managed 100+ mortgaged backed securities deals consisting of high-
yield market loans
. Created and managed community liaison to build community and corporate
partners for Houston Hope Project
. Designed and distributed info-packets and facilitated info-sessions
for community-based clients for Houston Hope
. Trained local community technology centers to provide basic technology
skills for Katrina-impacted clients
. Conducted funding research and implemented grant-proposal preparation
processes
PROFESSIONAL EXPERIENCE
Kelly Services - Houston, Texas
2009 - Present
One of the largest temporary human resource providers in the country
Charming Charlie - Sales Audit Associate
Reconcile daily POS sales by media with bank deposits, credit card and
telecheck processes to validate the accuracy of sales and cash. Process,
identify and adjust for differences.
Substitute Teacher
. Substitute teach as needed in various HISD elementary schools
Economic Empowerment Specialist
. Processed rental & utility payments
. Interviewed residents for application and rental certification
. Determined assistance needs and referred clients to the appropriate
agencies
Houston Hope - Houston, Texas
2008 - 2009
Administrative/Development Associate
. Prepared and submitted financial status reports for federally
funded grants
. Processed monetary donations for 3 organizations
. Maintained/updated donation log
. Prepared expense reports/check request for vendors
Americorp Vista 2005 - 2006
. Maintained and managed database of current and potential funders.
. Assisted Katrina evacuees gain technology skills (basic Internet and
email).
. Trained local community technology centers to serve Katrina evacuees
to provide ongoing leadership.
. Performed organizational assessments of computer technology centers
Suez Energy - Houston, Texas 2006 - 2008
Data Analyst/Validation Analyst
. Provided support to Senior Data Analyst
. Tracked and monitored residential energy contracts
. Processed daily downloads and Settlements and entered data into
excel spreadsheet(s)
. Reconciled the Siebel opportunity, pricing requests and agreement
records with the customer signed contract and supply deal
confirmation for organizational reporting
. Collected and documented information necessary for audit purposes
and proper customer service
. Input deal confirmation data in PCDB via Siebel system for (Ercot)
Texas and (NYISO) New York Markets
. Ensured that the necessary data was made available to other
business units as needed (i.e. billing setup, billing group
settlements, etc.
. Tracked and monitored all executed contracts
. Daily monitoring and handling of process exceptions via inbound
emails and weekly reports
. Provided assistance in reconciliation projects on a weekly basis
JPMorgan Chase - Houston, Texas 1982 - 2005
Leading global financial services firm with assets of over $1.1trillion.
Senior Corporate Trust Administrator
. Managed 100+ Mortgage Backed Securities accounts
. Prepared wires, payment distribution calculations and financial
analysis
. Prepared/monitored monthly/quarterly Cash flows for assigned MBS
accounts
. Placed and posted Commercial Paper and Corporate Money Market Trust
Trades (CMMT)
SKILLS
Windows XP Suite: Excel. Word. PowerPoint . Outlook, Accounting - General
Ledger
Ten-key . Share Point. eTapestry. Siebel. AS400.45 WPM
EDUCATION
B.M., Business Management, LeTourneau University- Houston, TX
(Cum Laude Graduate, December 2004/G.P.A 3.59)
Licensed Real Estate Agent, Texas May 2009
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